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business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the business


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
grey stargrey stargrey stargrey stargrey star

Nike Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
184
value
177
shipping
170
returns
155
quality
164

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Michael D.
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Order can be canceled only within the first 30 minutes. 4 days later the order still is "processing", and wont be shipped for another two, and can't be canceled. Shipping is from within the US (TN) and second party retailers can ship faster than the manufacturer. Customer Service said send it back if you don't want it, can't be canceled. Run like a Mom and Pop, not a major retailer.

Date of experience: July 11, 2023
Viet Nam
16 reviews
11 helpful votes
Follow Si T.
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It seems that I already tried all the running shoes across all the brands available in the market. Of course this is a bit of hyperbole. But I have tried many. But back in the day, I took the liberty of trying ot the nike's running shoes, I think they were called nike air zoom pegasus shoes or something like that, and they were unbelievably comfortable. The way the arch support is designed helps you majorly to keep running without hurting your feet. I have got 3 pairs of different running shoes of them, and they are totally durable, I like them a lot!

Date of experience: July 5, 2023
Oregon
1 review
6 helpful votes
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"We can no longer initiate any carrier investigations or provide any further courtesies for packages sent to you" is what Nike emails you after you call customer service about any lost packages. This happens to me twice with FedEx for Nike orders in the past 3 months. Both Nike and FedEx said I should contact the other because they are not responsible for lost packages. Nike never tries to help. Very poor and unreliable customer service. Be sure to pay with credit cards to dispute transactions with banks for merchants you never received.

Date of experience: July 5, 2023
Arizona
4 reviews
2 helpful votes
Follow B B.
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Nike has always had good deals and great quality of shoes and apparel. So good I got it tattooed on my neck

Date of experience: July 3, 2023
California
2 reviews
2 helpful votes
Follow Alex E.
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I bought a jacket which was on sale for only $60 the quality was great and I got it in a couple of days

Date of experience: June 27, 2023
GB
1 review
3 helpful votes
Follow Rizzy K.
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Worst company
June 27, 2023

Tried to deliver to wrong address left a pick up card at wrong address my neighbour from across road. When I contacted Nike they had no clue contacted Evri they had no clue what had happened or why my parcel was left 5miles away at a shop from my address they told me a investigation would take place with them selves and Nike and I have to pick up my item or start a return. So I started a return with Nike then my neighbour goes and picks up my parcel a few days later thinking it's his having no name or address on card when he saw my name on parcel he was very angry driving so far out the way realising it's not even his parcel there was no name no address on card. Nike and Evri again didn't know what's going on or where the parcel has gone or how somebody could pick it up with out being me. Nike is the worst company I have ever dealt with customer service is really poor no help not a clue how to deal with situation on top very rude asked 5 times for someone to contact me no response every time all I got told where lies about call back from a manager today every time which never happened till this day Evri and Nike as bad as each other both clueless of what was going on or happened it has been over a month never heard anything from Nike still Never buying Nike again for me or my kids

Date of experience: June 27, 2023
Canada
1 review
2 helpful votes
Follow Manpreet K.
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I ordered one pair of shoes and have been waiting for them for over a month. When I spoke with their customer care representative, they indicated they had no idea what I was talking about. At the very least, pay closer attention to your service area.

Date of experience: June 19, 2023
RU
1 review
3 helpful votes
Follow Алексей Т.
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Great running shoes
June 19, 2023

Excellent running shoes, I always take only this company. I like the ease of running and the high durability of Nike. Puma are also good, but I am loyal to Nike.

Date of experience: June 19, 2023
Michigan
1 review
5 helpful votes
Follow Tyler L.
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Once you have a few problems with delivery or problems with the products that they send you that didn't get delivered, they stop giving you refunds or sending out products to replace what was missing. I will no longer be buying from Nike.

Date of experience: June 15, 2023
New York
1 review
2 helpful votes
Follow Damon S.
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Scam on the app
June 15, 2023

The sneaker app is the biggest scam in the world from Nike. I was on at 10 o'clock. It didn't even reach 1001 five minutes later said sneakers were sold out I can show you in the last year. I never won a room with a lease on any sneaker, that is a hot sneaker. Any sneaker that I get I can go the next day on their website and it's still available. Those are the ones you win. Look up in the left-hand corner you can see what time I put it in the biggest scam in the world needs everybody to get together and band the Nike app.

Date of experience: June 15, 2023
Florida
1 review
0 helpful votes
Follow JC J.
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Bad order service
June 14, 2023

Ordered a pair of shoes.
They arrived. Wrong pair. Wrong size.
How does this happen?
Unfortunately. I'm home bound with a walker. Not very mobile.
This will be my last order with them.
Kinda sucks.

Date of experience: June 14, 2023
Michigan
1 review
0 helpful votes
Follow Robin B.
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I've been waiting on the order three weeks to only get refund. They sent out one pair of shoes but not the other and then tell me they are sold out.

Date of experience: June 13, 2023
Canada
1 review
0 helpful votes
Follow tanya b.
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Ive called over 5 times now about my return i didnt recieve. On november 7th, 2022 my return was "issued" although i never received it. Each time i call they tell me to go to the bank as it is a bank issue but ive been to the bank in person and they said its an issue with nike. I am not happy. I had my debit card changed which is why i cant receive the money. But they give no option to change my payment info with their reason being that i could be committing fraud wanting my return sent on my new debit card. When i called they told me basically there is no way i can get my money back if the bank cant do anything. Nike owes me over $180 for a pair of shoes i returned and each time i call they proceed to do nothing to help. It deeply upsets me to see such a big company treating loyal customers this way. I will keep reporting this until something gets fixed. Do better nike.

Date of experience: June 9, 2023
Canada
2 reviews
2 helpful votes
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Nike is now supporting the depopulation agenda, Klaus Schwab and The Tyrannical World Health Organization. These tyrants were responsible for the unnecessary destruction and deaths that occurred from the lockdowns and mandated vaccines. They are now planning further lockdowns with Gestapo like boots on the ground forces such as Antifa to lock up citizens who do not comply with experimental vaccine injections " depopulation poison " and restriction on basic human rights such as travel etc., work, restrictions on ability to purchase anything including food after imposing digital banking with all funds held by the government and the digital ID they will control. If you do not comply with all the rules set out by The Who such as mandatory vaccine poison or lockdowns not to mention supporting the tyrants in every way, your digital ID will be worthless. You will not live, period. They will control all food supply and you will be forced to eat insects supplied by Bill Gates and The Who. Its disgusting to see Nike supporting the Nazis and I only hope that this will affect all their shareholders to the point of giving them a wake up call. They have turned into Big Pharma whores. Totally disgusted. Please stop supporting Nazi Nike

Date of experience: May 23, 2023
Ohio
1 review
1 helpful vote
Follow Tiffany F.
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When they have sales I'm never able to do an order online for days so I go to the app so the app consistently says not responding so I call nike and they refuse to honor anything especially if the sale ended 1 minute prior but u can have days or weeks of proof of. The website and app not working and they don't care I believe this is set up this way cuz when there's not a great sale going on they work just fine.

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Date of experience: May 19, 2023
New York
4 reviews
9 helpful votes
Follow Cynthia S.
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I absolutely love the Nike Women's WMNS Air Max 270 AH6789 100 in White/Black! These shoes are incredibly comfortable and provide excellent support for my runs. The cushioning is top-notch, making each stride feel smooth and effortless. I also appreciate the stylish design that perfectly matches my sporty look. Overall, these shoes have become my go-to option for running, and I highly recommend them to anyone seeking comfort and style in their athletic footwear.

Date of experience: May 17, 2023
Massachusetts
1 review
0 helpful votes
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Nike I want a refund for the last 5 pairs of shoes I baught frol Kohl's! Onlu have pics of the last 3 I have and I am NOT happy... These are the last 3 pair's I have had within less then a year! A single pair use to last me a year if not longer... I always make sure they are wide, size 8 and perfect fit... $60-100 for one pair that doesn't even last half a year! I dont have a car and walk everydsy, all day and everywhere 99.99% of the time is walkin! I cant keep buyin cheap $#*! quality $#*! anymore! Nike please stop over charging if your quality is crap now and doesn't last long. All my god damn toes are cold now! Damn shame! Make your shoes NOT so god damn cheap anymore! Literally cant afford anymore shoes this year! So thanks!

Date of experience: May 15, 2023
Canada
1 review
1 helpful vote
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So sad
May 14, 2023

There's no more nike flex runner on the market. It so sad because it's favourite sneakers of my son. We used to buy them every year for about 6 years already, the best option for active kids. Now he's wearing flex runner 2 but it not so comfy as the previous one.

Date of experience: May 11, 2023
Norway
1 review
0 helpful votes
Follow ketil s.
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Trying to return my running shoes,because they dont fit me,it clearly says easy return policy on website,but i cant get the return paper,they said they have sent it on mail,but. Next time if you want to make it easy and customer friendly,maybe you should leave the return paper in the shoe box.when/if i get the return slip mail i need to borrow a printer.
Will never shop here again.

Date of experience: May 11, 2023
California
1 review
1 helpful vote
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Classic
May 10, 2023

Classic, great products, but sometimes it's not always worth the cost and you can find a better product elsewhere.

Date of experience: May 9, 2023