I orderded a baseball glove which we received the wrong one, due to a mistake with the web photo. Nike made my son think we can get him a glove we could not afford. They refused to make a price match and the mistake is still on the website today. I am very upset and disappointed in a company that we have used for years. The customer service rep send me an email specifically telling me not to writer anymore and if I did, they would not answer. I am not asking for anything that any other company would not do, as it is the decent thing to do. I feel that since they are such a big company, and our kids just want to wear the product that big athletes are sponsored by, they can do what ever they want, and losing 1 customer is not big deal. They don't feel like they need to satisfy a customer.

Y'all are the worst company on damn earth, got hacked and the payment wasn't arrived and they couldn't stop it. Probably because they are just a horrible capitalist company that don't give a hoot about how they get money. Literally scamming people and using child labor. All you had to do is stop the transaction or atleast give me like a voucher anything. But no, they just kept blaming every other thing. Horrible capitalistic dogs.

In need of sneakers or other sportswear without a doubt I go here! Why? Because Nike is always stylish, comfortable and of high quality! Here you can find both classic models and extremely custom ones of a wide variety of colors and textures. In my wardrobe there are sneakers, pants, t-shirts, bags from this brand. I will say right away that I am not a athlet, but nevertheless I buy quite a lot of things of this brand, because Nike can be worn not only in the gym, but also in everyday life.

This is a warning to anybody who's contemplating purchasing some custom Nikes...
My air max 95 customs turned up today that I had to spend £145 for.
On inspecting them, I was deeply shocked with how bad the quality was.
The under sole wasnt glued to the midsole at the back on the left trainer.
The paint work on both of the midsoles is patchy,
The under sole on the front of the right trainer is noticeably off to one side rather than central.
Seriously disappointed and dissatisfied.
Now I'm going to have to mess around with my own time and money trying to sort this out!
0 out of 10 for me. Ridiculous!

I just can't believe that Nike com is existing now. They are scammers! I will also now take a chance to report my case to authorities and I'll do my best to surcharge my money!
So my situation was simple. They don't deliver my order then tell me to wait for 3-5 days. I waited for 8 days actually and I've got an email about my refund.
I walked to a Nike store near my place and tried to use my gift cards used for the original order. But an employee told me that my gift cards were cancelled! That's unbelievable! Now they don't deliver my shoes and also STOLE my gift cards.

Decided to shop at Nike online. So my order was shipped fast but it never arrived! I contact Nike on 20 of Dec (today is 8/1/20) and I still haven't got a response regarding my refund!
I just chatted with a rep and I've been told that I need to send them a proof of purchase of gift cards (can you even imagine that?). What's a joke gift cards are created to be a gift for someone and how can I now send them that proof?
So at this point I'm left WITHOUT my money and WITHOUT the shoes. That what you can expect when shop at Nike com.
Stay away of that scammers!

Ordered a pair of Nike Air Force 1's showed available and paid for next day delivery. The next day I got a tracking number for the Fed Ex delivery. After waiting half the day with no delivery I called Fed Ex. Fed Ex states the tracking number was not valid and was not in their system. Fed Ex advised me to contact the sender. Called Nike was told that although the email said shipped the tracking number was no good and they did not have the shoes in stock. A refund after Christmas and a discount to make an online purchase is what I was told was available. He went on to say I was one of many customers calling with the same complaint. I ask for a supervisor but was told he was on another line handling another complaint. He then offered the number to the corporate office which would not open until Monday morning.
Worst customer service ever. Nike has my money and I have no merchandise. Money is withdrawn immediately from my account but I have to wait 2-5 days for a refund. Nike was my go to brand but time to move on.

Terrible service from this huge company who should know better. Ordered some trainers in the Black Friday sales - they then hung on to my order until the sales were over only to tell me that, although their website stated my size was in stock, they didn't have them in stock and that their website does not always truly reflect the reality of what items they have in their warehouse. All the other sites I could have ordered the same shoes from are now out of stock so I lost out due to very poor inventory management from Nike.com. I have never had this problem shopping elsewhere - other big companies such as Amazon are able to get the basics of online shopping in place to ensure the experience for the customer gives them confidence to return in the future. I will not be shopping at Nike.com anymore as it is too risky.