I received my order today, shoes clearly are defective. I called Nike.com and the representative declined the 25% discount, because returning is not an option we return to Paris. Instead stated we do not give discounts. I asked if I could provide photos and she said the item must be returned to the warehouse for inspection. The experience is enough for me to never purchase Nike again and will be sure to share my experience on a vast scale.

Nike does not stand behind the quality of their products and after being a customer for 25 years, I will never ever buy another Nike product again because of it.

I had a pair of nike running shoes tear apart after 4 months of use. I contacted the Nike store where i purchased them and all they could say was they had a 90 day return policy and they could do nothing about the bad quality shoes that tore apart.

I contacted enough Nike people until I was speaking with the Senior Customer Management rep and after 3 phone calls their best solution was to say they stand behind their 90 day policy instead of standing behind delivering a high quality product. In the best case scenario I hoped Nike would offer to exchange the shoes for a pair that were not torn apart, but they didn't think that was a reasonable request.

Nike did not even think to offer even a 50%, 10%, or even 1% discount on a new pair of shoes. They didn't offer to take them back and repair them. Their best suggestion was to go buy a new pair of shoes and hope the next pair don't rip apart.

I am absolutely appalled at this level of service from such a reputable company. I have sold my existing stock holdings I had with Nike, and I will never purchase a single Nike item for myself or as a gift again.

This company is not legit! They just cancel your gift cards!
I haven't got an order from them not even a delivery guy here and contacted them immediately so I was told to wait for 3-5 days and I've just got a response saying: "your gift cards used for the order is connected with fraudulent activity and we can't do anything. You can go to your local law enforcement". Sounds "good", right? I got this gift card for a month ago from my near friend and it worked flawlessly as I placed an order but then person named Lees just told me that. Does it mean that Nike steals gift cards? I think so...
Sure, police will be informed about that matter.
Buy Nike shoes somewhere external of nike dot com!

I bought my son a pair of Nike Vapormax shoes, cost $160 back in May, within 3 months the sole had come apart from the shoe in one spot so I sent the shoes in to Nike to have them replaced, well today I received an email stating because the tag was not there they couldn't offer a refund or replacement because that tag tells them when they were manufactured, they will NOT give me a credit or replacement. Those tags tend to fade sometimes with the wearing of the shoes, but they don't seem to understand that, I even offered a copy of my receipt and that didn't matter to them. My family has bought a ton of Nike products for many years, I always thought they would stand by their products but I was wrong. Be careful what you buy from them and how much you spend as they may not stand by the sometimes poor quality of their products. I will be looking for another brand of shoes and clothing products for my family.

I received a gift card as a birthday gift. I didn't use it for couple of months since the website says it doesn't expire. When I tried to use it in a nike store (after picking items I wanted to buy), the cashier told me that I could only use it online. When I went to the online store, the card gave an error.

I called customer services and after waiting for many minutes to speak to someone, and for that someone to speak to someone else... she told me that the card had expired, but that "I shouldn't worry" because they would issue me a new one... which would take 3 - 5 days and she would call me to give me the new card number...

The story is clear and honest. The issue may seem to have been solved. BUT imagine buying a 'gift' for someone and him/her having to go through such a hassle to be able to use that gift?! This is not customer-centred service, it is organization-centred service! This was even clearer when the lady said she could only call me (and not email me) because she is a phone-agent. Apparently phone agents and email agents are different people sitting in different departments and the organisational system does not allow them to communicate with each other. Unbelievable! Awful, awful experience. I am never stepping into a nike store again.

Witholding my account and Evoucher
Nike - Having returned my trainers due to the toe coming apart nike refunded the money after losing the returned trainers for 2 weeks. They then sent me an evoucher but also locked my account at the same time meaning i couldnt spend it! Im therefore still a month on trying to use the voucher to pay for a new pair of trainers and they still have my account locked up.! Really poor service i will be going to adidas from now on after being a loyal nike customer for years

In July 2019 I placed an order for customer football cleats for my grandson. After placing the order the date I was given for delivery was August 27. August 27 came and went with no shoes being delivered. Checked status on line and still had a delivery date of August 27. Contacted Nike via chat was told they were missing a piece they needed to complete the shoes and they would delivery September 10. I was also told at that time that they over sold and are only allowed to make so many a day. Received an email on 9/9 stating they were finished and shipped. Tracked them and it showed a delivery date of 9/10, then showed they were delivered that same day. Went home from work - no shoes. Checked tracking again and the date was now 9/11. Still no shoes. Checked tracking again now shoes 9/13. Contacted Nike via Chat again and all I got was sorry for the delay, we can give you 15% on your next purchase. My reply - KEEP YOUR 15% I WILL NEVER PLACE ANOTHER ORDER WITH NIKE AGAIN! High school football will be over for the season by the time I get these shoes. Very disappointed!

My daughter purchased a pair of Custom Air Forces for me in May. So once I had the chance, I was excited to order my custom shoes as well. They were scuffed and sloppily made. The silver monogramming was smeared a few places on the shoe. I wore them 1 time and the sole began to separate from the side of the shoe. I contacted customer service who sent me to a corporate line to file a claim (whatever that means). I was transferred to a recording that told me to cal back during normal business hours, however never stated when normal business hours were for them. I am extremely disappointed.

I will never order from Nike.com again! I ordered shoes for my daughter and backpacks for my boys. I received the shoes no problem. I returned the shoes because they were too small for her. I was still waiting on the backpacks when I received a notice that the bags were being sent back due to bad postal code. Called them they informed me they already received the shoes and weren't sure why I didn't receive the bags or how the postal code changed. I explained why I was so overwhelmed and stressed out from this situation because school was going to start in a week and now I have to spend my weekend driving around town to find them backpacks. They offered to comp(refund) the order and send it back out to me. I was so great full & ecstatic I wouldn't be spending my entire weekend looking for other bags. They took my address 4 times to make sure it was correct! Well I never received it! The order was sent back AGAIN for the same reason! I called back and they escalated to a supervisor. I've called several times to ask when the sup should be contacting me and to no avail. Now it's been 30 days so I call again only to get in touch with a supervisor who offered me a discount on my next purchase! There was nothing the sup could do about the comp order I never received. So for all of the time, overwhelming stress, hardship, frustration, hurt, and anger they have caused my children and I we were offered a 20% discount on our NEXT order! Yeah that's never going to happen! Like we'd place our trust in them to get it right the next time and on top of that they couldn't make things right this time! No thank you!

Nike has at least lost 1 devoted longtime customer in me and it honestly sucks. How in the hell does a multi-billion dollar conglomerate let an attention grabbing traitor to our nation tell you what shoe you are going put out and not put out? #1Traitor should have been told to go sit his sorry unAmerican butt down somewhere and quit trying to be relevant. Whoever the gutless coward is that let that traitor stop the Betsy Ross edition Nike from being made... Hope you find yourself cleaning port-a-potties for a new career cus you had best been let go after that decision. I can't imagine the amount of paying customers you have lost due to this weak $#*! decision. Should have never even entertained the thought of hiring this American embarrassment and hired one of (way too many) unemployed veterans... Yeah the men and women that have fought and bled for our rights. So F**K OFF NIKE AND HELLO UNDER ARMOUR

Until Nike stops promoting unpatriotic NFL players who can't even stand during the National Anthem I will not support them. I wonder what the founder of Nike would think of his current company and if he would let such disgrespectful punks endorse his company and their products. The pulling of the Betsy Ross Flag shoe was disrespectful to all patriots and allowing an ignorant boy who needs to learn his history control the companys political agenda is asinine. God Bless America. May God be with Nike in their future decision because true Americans won't, we'll stand instead!

Why don't you just move what part of your company thats still left in the US. Move it to some third world country where you can pay slave wages.
I will never buy any of your products again. I will also talk to anyone that I know, and ask them not to purchase any of your products also. Take the useless Ex football player with you. You are an unbelievable $#*! company. I hope some of these sports stars, and companies decide to quit doing business with you. A negative number would be better.