I've had one bad experience but the last one was it. Had to cancel multiple orders, after the first order went to a wrong shipping address. Somehow it automatically signed me into an old acct with an old address - when i paid via paypal, paypal told me i'd be able to 'change the address' before checking out at nike.com. I clicked on next, and then it just confirmed my order. So i canceled it bc i couldn't change the address after calling. Then i got a notice saying 'your order was not canceled'. So i called. They couldn't find the order. The order confirmation went to a different email - not sure why because it wasn't the email i used for the order. The nike integration with Paypal or 3rd parties is really clumsy and not user friendly. You should be able to call and change shipping address (like any other site) without having to re-do the order. The order should go to the actual email you ordered it from. You should get a confirmation of order cancellation. Most of all, it should NOT take me 63 minutes to order a pair of $100 shoes online. I should not have to contact customer service twice. I get it - Nike is so loaded they don't have to provide an excellent online experience - but it really would be nice. I once ordered from Nike a yr ago and couldn't remember why I didn't again - it was because in that order, they wouldn't even deliver it to my house because I wasn't home and delivered it to some random UPS drop off point which was closed when i got home from work - so the item was automatically sent back to Nike. I can't with them anymore. If it's not avail with another vendor, I'm just not meant to have the item. Nothing is worth their online experience.

I really like the Nike Air Force new collection. The shoes are very comfortable and perfectly fitted. Cool and classy design. Decent colors. At this price range the quality of the material used in this shoes is amazing. Overall i am always impressed with the nike's shoes range.

Very good shopping experience! Fast delivery and good products! Their pricing is not cheap but there often offers you can take advantage of.

There are really some cool collection available for every age with good offers. Please check their site for more information.

I absolutely love Nike designs! Their logo is very minimal which I love, and doesn't take up too much attention on the design of their clothes. Their shoes are so comfortable and durable - mine has lasted for years, and still feels like I'm walking on a cloud. I would 100% recommend purchasing from Nike!

I bought a pair of shoes from Nike and recived a confirmation email that they confirmed my order. I was so excited about these shoes to arrive until days later I get a message that my order was cancelled. Because the shoes I bought was out of stock all of a sudden just out of nowhere and that their physical stock aren't in sync with what's displayed online. What's ridiculous is that the shoes I bought is still on their website even after this annoying mail entered my inbox. What I got in return is 10% lousy discount on my next order. I don't want no 10% discount I want the shoes I ordered still displayed on the damn website.

I bought sports boots for running. They are very convenient. I was a little bit afraid that the size would not fit, but everything was ok. Will definitely make some more purchases here.

When things are about the sport, it is a good time for Nike! All of my friends feel ecstatic about this shoes as well. I enjoyed the quality and the delivery. Thank you.

I received someone else's order.
Contacted Nike's support, sent them proof in the form of pics of the package and its contents.
They told me that to get a refund I have to do a return, and only after their confirmation I will get it.
I reluctantly agreed.
Their carrier did not show up on the scheduled date.
I was a returning customer (this was my 9th order), they should have refunded me first and then handle the return at their own pace, but Nike did not take responsibility for sending me the wrong items.

I purchased my father an Nike outfit for Christmas and he loved it, I think I made a great choice this time it fit just right.

Thank you for making a product that meets the quality and price. I buy sportswear only from this brand.

It's always a good experience with Nike.com.

I recently purchased the Nike Air Force 1s in white and the shipping was within the quoted 14 business days.

The packaging could have been better since the box seemed to have received a few hits in the corners but it's nothing I care too much about as long as the actual items are okay.

The website and checking out process was easy and quick since I have an account. I also like the fact that with Nike.com, you're able to return/exchange the items in store if needed.

The shoes themselves, came in perfect condition. No scratches, marks, or dents. Squeaky clean white and true to size. Overall, 10/10.

I have never had a worst experience buying online in my life!
I paid with apple pay and the website did not read my apartment number on my delivery address. They shipped the item with the wrong address and I contacted them everyday since UPS says only the sender can update the address. They told me several times that the issue would be fixed and escalated to their elite team, yesterday I talked to another representative and they told me all people before him lied and nothing was escalated and no one was doing anything to fix the issue.
Worst brand and customer service I've ever ver dealt with! Be aware before buying from them. They definitely do NOT care about their customers and just want your money!

Paid £150 for custom Nikes. Quality was absolutely shocking! Dirty (soles too), poorly painted, poorly glued, edges of leather discoloured. They looked like they had skipped the mass production chain line and were a childs craft project. I was shocked, there was no way a store would put them on their shelves, but also you have to assume that after their creation they also passed some form of quality control. Granted, my experience of their returns procedure was simple and swift, but I would not even remotely consider paying and waiting for custom Nikes again. Shame as they are hands down my favourite trainer brand.