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business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the business


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
grey stargrey stargrey stargrey stargrey star

Nike Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
184
value
177
shipping
170
returns
155
quality
164

We monitor reviews for authenticity

Georgia
1 review
1 helpful vote
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Worst customer service ever!
July 29, 2021

I ordered a pair of shoes on July 12th. They were supposed to arrive no later than July 26th. It is now July 29th and the shoes have not even shipped yet. I ordered them for a specific event and had to end up getting a different pair from another store. I have called Nike and chatted with customer service at least 10 times to try to cancel this order. They keep saying that they cannot cancel it and that I will have to wait until the shoes arrive and send them back for a refund. They refuse to put a supervisor on the phone. This has been the worst customer service ever. I will never shop with them again!

Date of experience: July 29, 2021
New York
1 review
0 helpful votes
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Good
July 19, 2021

I always order at nike.com what I like. I am also sure that everything will be good. But this time I was waiting for my order a little bit longer than usual. But it didn't stop me from enjoying the purchase.

Date of experience: July 18, 2021
Colombia
1 review
0 helpful votes
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The shoes came with the tag size 10.5 and they dont fit. Noway they are 10.5. Maybe they made them to run smaller, that is on NIKE. I have bought nike shoes for more than 20 years and never had this issue. I called nike over the phone at *******453 and had a terrible customer service experienced and hanged up the call. Maybe I need to try adidas or underarmour next time...

Date of experience: July 16, 2021
Colorado
2 reviews
0 helpful votes
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Air Force 1s
July 16, 2021

Hi it's Rafael!

I just posted "how to style: air force 1s | summer '21 outfit ideas!" on my YouTube channel: Rafael Mendoza!

I love these shoes! They are very trendy and can be worn with any color scheme. I am a size 9 1/2. This shoe is also very durable and breathable. Perfect for the summer! I have had these shoes for over a year and have not noticed any distress. My only complaint is that the shoe runs a bit large. But overall, amazing quality!

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Date of experience: July 15, 2021
Massachusetts
1 review
0 helpful votes
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This business is to help people have in the most comfortable and best looking clothing as possible. There are good summer and holiday sales as well.

Date of experience: July 10, 2021
Kenya
1 review
0 helpful votes
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AMAZING!
July 10, 2021

I made an order and was delivered within two days. They reply to the emails instantly. Great customer and support service. Their products are affordable. It is the best!

Date of experience: July 9, 2021
Florida
1 review
1 helpful vote
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WON A RAFFLE FOR MENS SIZE 10 UNC DUNKS ON THE SNKRS APP. PAID 100 FOR THEM. NIKE SENT ME TODDLER SIZE 6C WHICH ARE ONLY 50 DOLLARS. CALLED NIKE TO MAKE THIS RIGHT. THEY SAY " WERE SORRY BUT WERE OUT OF STOCK OF YOUR SIZE." (WHICH I WON BY RAFFLE! ALMOST IMPOSSIBLE TO WIN) THEY PROCEED TO OFFER ME A REFUND AND TELL ME THEY'LL SEND A RETURN FOR THE TODDLER SIZE I NEVER ORDERED... DONT WASTE YOUR TIME OR MONEY ON NIKE THEY DON'T VALUE THEY'RE LOYAL CUSTOMERS PLUS NEWER NIKES HAVE SUCH A TERRIBLE QUALITY MATERIAL THEY ARE NOT ANYWHERE NEAR WORTH THE PRICE YOU ALL PAY. I WILL NEVER BUY NIKES AGAIN. EVERRRRRRRRRRRR

Date of experience: July 2, 2021
Canada
1 review
2 helpful votes
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First off I live in Canada, why the heck is my order always shipping from the Netherlands? It adds significant delays as well as too many touches from couriers.

Reason why I state too many couriers touched my parcel is because upon receipt it was opened on both sides of the bag and my order was tampered with. All that was holding my order was one piece of tape down the middle. Now I have to fight to get reimbursed. Either you switch up your courier or you ship out discreetly without any logos on the packaging. 2nd time this has happened in the past several months. Cant say my experience online with them is satisfactory anymore. Your 20% coupon on my next order doesn't resolve a big problem you have with your shipping.

Date of experience: June 13, 2021
Georgia
1 review
2 helpful votes
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Ordered shoes got confirmation of delivery date. According to them shoes were delivered early was not home the day they said they delivered them so I never received them. First and last time I will ever use them again. Never got shoes or my money back. They were gifts for my daughter and son and law. Very disappointed.

Date of experience: June 12, 2021
Texas
9 reviews
3 helpful votes
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My fav brand
June 10, 2021

Nike is may favorite brand of all the times. I love their trainers and sneakers, bought my new pair of Nikes yesterday and ensured it's worth to trust them! LOVE

Date of experience: June 9, 2021
Tennessee
30 reviews
56 helpful votes
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They only accept good reviews on nike.com they don't accept bad reviews if their shoes are uncomfortable or if their shoes are not true to size. They only accept good reviews on their website. Otherwise customer service is okay and returns are easy just don't like the fact they don't accept all reviews.

Date of experience: May 30, 2021
Nevada
14 reviews
46 helpful votes
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Website problems
May 30, 2021

Don't know what's going on with Nike. - ordered a pair of trainers - size 9! Then they were cancelled a few days later because the size was now unavailable, a few days after that I go online and check and the size is now back in stock on their website. Why did they not just wait a few days and then send them or offer me the trainers once they came back in. The deliver date was the 1st anyway.

Date of experience: May 30, 2021
Spain
2 reviews
0 helpful votes
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Nike sportswear - women's 1/4 zip fleece is not only attarctive in tyerms of design but also very comfortable to ride a bike and do jogging. I love this site.

Date of experience: May 28, 2021
Alabama
1 review
1 helpful vote
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Shoe fading
May 24, 2021

I bought a pair of Penny hardawys that are fading I only had them a week and only wore them once
I am very unhappy...

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+1
Date of experience: May 24, 2021
Ukraine
2 reviews
0 helpful votes
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Good for its money
May 23, 2021

I loved that brand for a long time. I had a lot of clothes and trainers of this brand. Now I buy different sport brand clothes. What I can say is the trainers are good of this brand.

Date of experience: May 21, 2021
Michigan
1 review
0 helpful votes
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SCAMMERS
May 12, 2021

I bought a gift card from a store and it was already being used in another country. I reported it to Nike and they didn't investigation and told me it would only take 10 days when it took almost 4 weeks, but they sent me an email saying that they don't have anything to do with refunds and fraudulent things that go on with their gift cards and that there will be no reimbursement on another gift card. Mind you that there were multiple purchases from another country that they seen with their own eyes and I still had money left on the card and they refuse to even give me a new card or transfer my balance that was left over from the fraudulent transactions to a new card. BEWARE ALL THEY DO IS SCAM PEOPLE!

Date of experience: May 12, 2021
North Carolina
3 reviews
1 helpful vote
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Ive been a nike member for sometime now never won any drawings 49 drawings entered. Never got exclusive access until today i receive a email stating i have exclusive access 5/6 12:00pm. I called nike at 11:57 am ask them what to do i was told not to worry just be on app at 12 pm they had a pair reserved for member only exclusive access. I enter all my information before 12:01 then it says my name is put into drawing. I contacted nike customer service spoken with 9 different people no one help me. They did me very shady on this release stay away people they are all for resellers and bots

Date of experience: May 6, 2021
Pauline M.
California
28 reviews
18 helpful votes
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Expensive, but most of the time worth it
May 4, 2021

Nike is a household name, and for good reason. I'm glad they keep up the quality for most of their shoes and work great for me when I play basketball or work out. Their prices can sometimes be a bit high, but you always want to shop for high-quality shoes, especially when you're being active. Their pricey clothes on the other hand aren't always worth it for me.

Date of experience: May 3, 2021
India
15 reviews
0 helpful votes
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Nike has quality sneakers, and are comfortable to wear and walk. Has great styles of shoes to choose from.
Last for longer period.

Date of experience: April 28, 2021
France
1 review
0 helpful votes
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It seemed we have been waiting for those air Jordan sneakers for ages, though the parcel was delivered on the third day after we placed the order. It was a birthday present for my niece, she dreamt of those for months. I can't find the words to describe how happy she was to get them exactly on the day of her birthday party. Thanks for the fast delivery, the quality is also on a high level, as always.

Date of experience: April 17, 2021