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Nextdoor

1.8

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Nextdoor Reviews Summary

Nextdoor has a rating of 1.8 stars from 3,037 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 508th among Social Network sites.

service
454
value
406
shipping
54
returns
55
quality
162

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Virginia
1 review
84 helpful votes
Follow Kim O.
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Thank you for all the reviews on this page, SiteJabber, about NextDoor. I received a nice post card in the mail, addressed from one of my neighbors and after reading it I wanted to join. But not now. Not after taking a minute to research what I was giving up my personal information for. I guess to be what it sounds like most people cant be any more, I will "politely" decline the invitation. Thanks again.

Date of experience: May 29, 2015
Virginia
1 review
169 helpful votes
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The app and website seem like a good idea at first. Then you get to know your neighbors. NextDoor has its share of garage sale items, and swim team meet details, but there's an ugly side. Every person "who looks out of place" walking on the sidewalk gets called out on the app. God help you if you're black and knocking on doors in our neighborhood.

The app sends "push notifications" for urgent alerts tagged as "Crime & Safety". This means that every bored, stupid Desperate Housewife who gins up a fantasy of danger now has the ability to push her stupid blather straight to your cell phone.

Case in point: This Tuesday, after a Memorial Day party at the clubhouse. The remnants of a water balloon fight were spotted by an especially stupid, fearful neighbor who posted about our "SCARY" "black tar heroine[sic]" problem.

If you think you hate your neighbors, but want to be totally sure about it, get this app or visit the website. You will never doubt how much you hate them again.

Date of experience: May 27, 2015
California
2 reviews
189 helpful votes
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Leads abusing power.
Nextdoor doesn't care.
Privacy issues - convicted felons allowed to join your neighborhood, YET, the moment you hide your real name and try to protect your privacy nextdoor suspends your account for not using your real name.
No, thank you. My name, my address, and a bunch of criminals allowed to see it - sure! Think twice! I am not falling for it.
Neighbors reporting neighbors.
Everybody flagging everybody and leads removing messages.
Drama! Too much drama!
Leads using the site for their personal agendas.
I can go on... and on...

There is NOTHING friendly and helpful about this place! Instead of yapping about your neighbor and hiding behind the "flag" button - just go out there and knock on your neighbor's door.

RUN away while you still can! The place is a wasp's nest!

Date of experience: May 26, 2015
Massachusetts
1 review
174 helpful votes
Follow D S.
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Read things on the site only. Never post and be horrified about how petty minded some of your neighbors are. Also be horrified about the people using fake addresses to be part of your neighborhood and wonder why they bother. There is no civil editorial board and the rules aren't complied with. Totally bullying waste of time. And I just watched it happen. Brutal.

Date of experience: May 20, 2015
California
1 review
15 helpful votes
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Nextdoor has introduced me to a whole new way to stay connected and informed in my local community. Before I started using Nextdoor, I only knew one of my neighbors. Now with a click of a button, I can ask a question and get help from over 500 of my neighbors in seconds.

The best part of the website is that it is private to me and other confirmed neighbors. That privacy makes me feel comfortable sharing information with neighbors on Nextdoor. And I love getting timely updates about events, local issues, and how to stay safe.

I'm grateful to have this new way to stay informed and safe. Give Nextdoor a try in your neighborhood!

Date of experience: May 18, 2015
Colorado
1 review
10 helpful votes
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Good communication
May 18, 2015

The site will provide as much or as little information as you want. You can screen people who seem to abuse the system and get on either a political agenda or a rage of some kind. If you want to know something in the area of specialties, you can ask, and you can get recommendations, which seem to be very helpful. This site is for knowledge and information about our area and not for placing opinions, so if you set your parameters correctly the site can work for you.

Date of experience: May 18, 2015
California
1 review
179 helpful votes
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The only two times that I have posted an opinion that was legitimate, non-specific and general, I have been abused and harassed - specifically by the lead person! Not only did she insult me, bully me and abuse me but she also publicly threatened my business. I am considering a law suit.

Date of experience: May 17, 2015
Kansas
1 review
188 helpful votes
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Privacy issues
May 17, 2015

I signed up for this service because it was recommended by the city that we live in for traffic alerts, street closings, etc. I signed up for the service, began to browse for vital information in my city, and only then found out that this website publishes your entire personal information for everyone in the community to see without divulging this to users before the sign up. Considering we pay for a non-published phone number and address, I was pretty upset to find all of my private information listed. I deactivated my account, and only then did I look for complaints about the company. Boy was I surprised to see the complaints on here.

I personally filed complaints with my state attorney general, the California attorney general, and the FTC, because I feel like our privacy has been violated. I'd suggest filing your own as well.

Date of experience: May 16, 2015
Arizona
1 review
64 helpful votes
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Nextdoor was a great idea... in theory. The problem is that there are a lot of really greedy people in my area who have decided to turn it into their personal place for free advertising to hawk whatever it is that they want to pedal this week. I have been inundated with unsolicited ads for things I have no interest in. It is sad, but their greediness has ruined it for me.

Date of experience: May 16, 2015
Louisiana
2 reviews
170 helpful votes
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Horrible, horrible
May 14, 2015

I was a "lead" and had a neighbor attack me. I deleted the comments and I GOT ROMOEVE and they left the liar on the site. They finally removed her account after she attacked me 5 more times. Neighbors can attack you and if you respond with the truth, you are bashed even more. DON'T DO IT. Stay away. Little to zero control and neighbors can bash at will. I even flagged several of her "attack" post and the new "lead" allowed them back on the site.

Date of experience: May 14, 2015
California
1 review
84 helpful votes
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Who's monitoring this? I guess no one.
I was very pleased with nextdoor.com until a neighbor decided to use it as a tool to harass and bully my family with unreasonable and disparaging complaints. She has been a problem for quite a while, but we've decided to ignore her as to not fuel her fire. Now she's been using the site as a "conquer and divide the neighbors" tool and it's appalling. The worst part is that the "neighbors" responding to her and who are supporting her are identifying themselves, not to mention they have NO clue as to what is actually happening. I KNOW THESE PEOPLE! This is beyond distressing and anxiety provoking. I have decided to stay low key in this situation by not responding and our name has not been mentioned, thank goodness, but this is leading to a huge lawsuit. I'm beyond disappointed that nextdoor.com is being used in such a damaging manner, but I'm even more disappointed that it's not being monitored more carefully. "Neighbors", I thought you were smarter than this. Please, members, think hard before you respond to anything on nextdoor.com and continue to ruin a program that had good intentions, but is being plagued by abuser and bullies.

Date of experience: May 10, 2015
California
2 reviews
194 helpful votes
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Their site says they are bringing neighborhoods together, but in reality they are doing more harm than good reading the reviews. Don't know why I even spend my breath writing about the trash of the company. People won't probably read this and abandon ship until they have issues. Here is my little issue and our countless hours trying to reach a customer agent or email one and try to get a response. People with grievances are frowned upon as the trouble it appears. Get a clue NEXTDOOR, not all issues are the persons whose telling you about a problem.

I too as a neighborhood watch coordinator was ousted from our group for unspecific circumstances and now I'm flagged as the bad person because we are trying to get the situation resolved. We've sent them everything to identify who we are without a single response to reasoning. Any $#*!, JANE, or HARRY can come in and take over a group setting and then it's a LIFETIME setup even if they CENSOR, DELETE or HARASS the comments or members that they may have vindettas against. Nextdoor LEADERS are a protected species that NEXTDOOR sees no wrong. Our group was status quo for over a year simply without a leader cause we knew it would be a drama atmosphere with complaints or deletions. No less does a person come in claim ownership and start censoring (it was all peaceful, no cussing, cursing) and started flagging watch members because of posts related to HOA issues (this person is PRO-HOA).

Anyways, that paints a small picture of lack of control groups are presented with.

Date of experience: April 29, 2015
Texas
4 reviews
30 helpful votes
Follow Kay L.
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Our neighborhood has been using Nextdoor for about a year and a half. It has helped to build community, and is a great way for people let their neighbors know about crime going on in the neighborhood. I also love it because the Police Department can post urgent messages to those neighborhoods under their jurisdiction.

I read some of the low ratings and I just don't agree. Nextdoor is not a platform to complain about your HOA or other neighbors. It is not a platform to express your political views. That's what Facebook is for. If you want to complain about your HOA, ask your lead to create a private group so that neighbors who want to complain can do so without inflicting their negativity on everyone else.

Date of experience: April 26, 2015
Kentucky
1 review
65 helpful votes
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Time to power down?
April 20, 2015

This is in response to someone who wrote a question about posting political ads and had experienced some neighborly abuse on Nextdoor. My neighborhood is new on Nextdoor, and we haven't had most of the issues I've seen here. Although most of us are homeowners, there is no HOA to deal with and the network is primarily an informational tool. I like what Randy J. Had to say about the question. As lead, I would delete ANY political campaign posts and certainly anything that were abusive or discriminatory. It doesn't matter to me that SF makes money from advertising. That's free enterprise. The parameters seem pretty clear to me as outlined in the Nextdoor Guidelines and FAQ's. It is up to the leads to enforce them. If they don't and SF does nothing, adults can only be abused by those they allow to abuse them. In reality since it only takes nine to launch (keep it going), it might be difficult to get rid of and start over. That's unfortunate, so the victimized may just need to power down and sign off/cancel Nextdoor. There are other alternatives similar to Nextdoor.com. My best to you all.

Date of experience: April 19, 2015
California
14 reviews
222 helpful votes
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Leads abuse power.
April 19, 2015

I posted a topic about people not picking up after their dog goes to the bathroom in my yard and the topic was deleted almost immediately. I used no profanity and simply asked people to help keep our neighborhood clean.

Then I posted about a large apartment complex and shopping center being built and how traffic will increase and how our suburb is becoming more urban. I was told by another member that I should just move then. I flagged that post as abusive and the lead refused to delete it, in the meantime that post kept getting likes and upsetting my husband and myself.

So basically if you are friends with leads you can say whatever you want with no fear, despite breaking the rules. However if you are not friends with the lead, or worse you and the lead do not like each other, then everything you post will be deleted and you will be harassed without recourse.

I deactivated my account. There wasn't much worthwhile information on the website anyway.

Date of experience: April 19, 2015
Washington
1 review
57 helpful votes
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I posted a protest to a daily inspirational gospel reading. I was bullied, attacked, and harassed by 7 people. One of them a non lead/emplyee was allowed to tell other people not to comment on my post or a similar post by someone else. That person Private Messaged me all day until 1:21 Am!
I asked 6 times for them to stop. That person informed me she Googled me and found other information that she could use to harm me at my home. I was wished death and berated and nothing was done. After many complaints. I was suspended for making complaints! The leads did nothing!
I called and complained to main office too! I am not going back. Censorship and harassment run rampant. With a side of penalty for reporting the bullies and egocenteric moderatoing by neighbors.
They dont even have a mute for PMs.
Don't waste time joining it's not worth it. You can't even discuss religion even though it says you can. Total waste of time. The whole site was items for sale, lost dogs, and nothing entertaining! Like a stale piece of bread!

Date of experience: April 18, 2015
Texas
1 review
6 helpful votes
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I've been participating in our neighborhood forum on Nextdoor. We used to have a yahoo group, but Nextdoor has categories and runs more smoothly. We have a lead who is hands off, which is a good thing. It's helpful to look at nextdoor.com for any neighborhood you're thinking of moving into, since it's insightful of the people there. In a way, it fosters a sense of community; we got to know each other a bit. BUT this sort of thing tends to attract complainers and neighborhood nazis who are intent on telling their neighbors what to do. Whiners & complainers. Neighbors who flag other posts when they don't like what they say. The lead is a volunteer, so he generally goes along with whatever. Anything and everything that can be complained about, is complained about, much of it petty. Also, a few become the kinds and queens of posts, hijacking posts and presuming to tell other posters what they should do about stray dogs or a speeding car they report in the forum. It gets old, and it can get very negative. Still, if you take a hands off approach, it's a good source for recommendations of local contractors, medical providers, handymen, etc., as well as updates of things going on in the neighborhood, whether anyone has teenagers willing to do work, people selling items or giving away freebies, local restaurants opening, and the like. However, there are other sources for finding contractors and the like, so if you choose not to participate in nextdoor, you're no worse off. I left nextdoor a few months after joining because I got tired of all the whining by some, and self-grandiosity of others. Sometimes it's not so good to know your neighbors that well. Our neighborhood has a Facebook page, which is better for checking out notices and info pertaining to the neighborhood, since it doesn't seem to attract the negativity that Nextdoor does.

Date of experience: April 5, 2015
California
1 review
104 helpful votes
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COMPLETE SCAM
April 5, 2015

Complete scam. How do I know? Postal mail has return addresses of non-existent people
In our own neighborhood saying we are "invited" to join. Getting them weekly now with fake return addresses claiming to be from neighbors. So folks, nothing free is any good. They are up to something. Pretty sure it will end badly for the investors. But lying to trick people into joining? That is the dirtiest trick in the book.

Date of experience: April 4, 2015
Georgia
1 review
91 helpful votes
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Misused by Leads
April 5, 2015

We have been using nextdoor for close to 2 years. The leads of our neighborhood delete posts that they don't like and the site does not honor freedom of speech. Leads can do whatever they want. If someone questions the HOA, the post will be deleted.

Date of experience: April 4, 2015
Tennessee
2 reviews
110 helpful votes
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Next Door is truly a waste of precious time. The concept may have some interesting features, but the site simply promotes nosiness--more than safety... pointless squabbling and finger-pointing more than open communication. It's created a forum for adults to behave badly under the heading of 'good for the neighborhood'. Without more effective guidelines in place for facilitation, Next Door should not be an option for ANY neighborhood or HOA.

Date of experience: April 2, 2015