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Nextdoor

1.8

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Nextdoor Reviews Summary

Nextdoor has a rating of 1.8 stars from 3,037 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 507th among Social Network sites.

service
454
value
406
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returns
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quality
162

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Missouri
1 review
112 helpful votes
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Nextdoor the worst
August 26, 2015

I was banned by Next door from being on my neighborhood site because the HOA had control of the web site and did not want anyone posting that disagreed with them. This was in Colorado Springs CO

Date of experience: August 26, 2015
Hawaii
2 reviews
120 helpful votes
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Kellie Zach, Scott Beavers, Stephen Dail are three leads in our neighborhood. Zach questioned my military record. Someone with authority contacted Nextdoor.com HQ and had them ban me. Nextdoor.com used a pretext that I was using a fictious name which I was not. Nextdoor.com scammed me into sending them a copy of my state driver's license. Then they informed me that I was abusive which I was not. Nextdoor.com helpdesk is run by people who do not understand American English. Their responses are short and offer no explanation or proof. Nextdoor.com will go under because its CEO is the kind of guy who would run you off the road, claim he didn't know he was supposed to call the police, and convince the local police that he had a perfect record. He did all of those things. You do not want to know your neighbors -- trust me. You don't want to support this website and the Leads in your neighborhood who abuse their power. But you also don't want to miss out on the going's on in your neighborhood.

Date of experience: August 20, 2015
Maryland
1 review
130 helpful votes
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I have a background in marketing, web analytics, and technology and so on. My community recently moved to Nextdoor. It is perfect for nosy, stuck up, social media craving, power hungry busy bodies. There are constant SPAM like postings from other adjoining communities. Poor organization for community documents. Perfect medium for people who don't have any sense of how to use social media. The leads are the worst. When they made the switch the board said, "It manages itself!" And, "It's FREE!" Read the fine print nothing is free! Nextdoor is collecting a copious amount of information from member's browsers. Your demographics, shopping history, websites visited,… They are building a marketing machine.
Before you login clear your cache or open an anonymous browser session. Don't link your Facebook account to it. Only provide the bare minimum info to actually have an account.
My community's site just had its first libelous post and I am sure there will be more to come…Yeah!

Date of experience: August 18, 2015
California
1 review
11 helpful votes
Follow Meredith S.
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I agree with some reviewers that having a judicious and competent neighborhood lead seems to be key to the success of this site. The leads in our area seem to be doing an effective job of moderating content. There will always be some people with pet causes that they want to promote; maintaining a civil tone in items posted is the key.

Date of experience: August 14, 2015
Texas
2 reviews
110 helpful votes
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I wrote a review a few weeks ago about the spam from NextDoor. I did unsubscribes with Nextdoor, etc.
The latest email is Dominique is still waiting for me to respond. Funny, the email is from *******@is.email.nextdoor.com
I wish there were real laws about SPAM. Nextdoor is terrible with this.

Date of experience: August 10, 2015
Minnesota
1 review
137 helpful votes
Follow I N.
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Unfortunately there's no zero stars to give. Awful experience with obnoxiously rude comments and calling names from "neighbors" who obviously didn't even bother to read the entire post. It's a perfect platform for trolls since there's no moderation.

Date of experience: August 10, 2015
California
2 reviews
151 helpful votes
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Stay away
July 23, 2015

I thought this would be a great neighborhood watch application.
In the end the company let the HOA take over.
I have fought with the Nextdoor application as the HOA has taken over the site here at Skyborne when the purpose of Nextdoor is to have a separate voice than that of the HOA. Therefore Nextdoor is little more than free software to the HOA to further the HOA's agenda which is inconsistent with the goals of a homeowner like myself that sees a failing HOA, failure to maintain, and failure to enforce, and breach of contract. Grassroots are often the only way to solve larger social issues, and Nextdoor has annihilated grassroots by allowing an HOA takeover of the site. Now I must fight as hard to get rid of Nextdoor as I fought to allow them in our town. Sad
All the neighbors that hate each other post outrageous things about each other, and the posts if removed are the subject of a centralized takeover by Nextdoor trying to become a FaceBook group. Been there. Done that. This application will lower the quality of your life.

Date of experience: July 22, 2015
Arizona
1 review
143 helpful votes
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Stay away!
July 16, 2015

Free speech is guaranteed to all Americans - except on websites. Nextdoor at San Tan Heights is one of the worst! My wife and I are 'banned for life' for speaking the truth about issues such as our HOA,. The president of our HOA, Nicole, stated that my wife is a liar and I should stop trying to be relevant - on Nextdoor. This president is also a convicted criminal. The main lead, Ben, is conflicted in his identity and demands acceptance. If he doesn't get it, he bans people. His co-lead, Kira, racially profiled some teenagers in the neighborhood, saying they were looking for a car to steal. She said one of them said he had a gun, then, in another post, showed her nephew a gun. In a third post, she stated the teenager "pulled a gun". Shortly after I called her on this, I was remove from Nextdoor. She has a lien on aher home for about $2100 for not paying HOA fees. Another co-lead, Brian, called my wife the "meanest person he has ever met". I'm told that Brian's religion teaches him that women are less than men. She was removed from Nextdoor shortly thereafter. I complained to Nextdoor through their website.
After the second try to receive fair treatment, I was then ignored by Theresa
At Nextdoor. My heart is not broken. I will still insist on free speech. And, I no longer have to deal with the nasty people on Nextdoor.com. Nextdoor should have a closer look at the kind of people they let represent themselves as leads. Suppression of free speech is a basic tenet of fascism! If you suck up to Ben Torres, you get to stay.

Date of experience: July 16, 2015
Illinois
1 review
118 helpful votes
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Stalkers!
July 14, 2015

Continue to be re-registered by either the company or site lead. Have unsubscribed and quit the stupid site three different times only find NEW bat-$#*! crazy posts from "neighbors" I don't know. Ironically, it keeps signing me up for neighborhood I don't even live in. There must be some sort of con / grift going on whereby the company is trying to pump up its user numbers.

Date of experience: July 14, 2015
Washington
1 review
141 helpful votes
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Childlsh behavior of name calling and threatening emails allowed unless the in agreement with the leads. When another point of view is presented the post is removed. It has become a political site that has divided our community. I cannot recommend this site... develop your own to maintain objectivity.

Date of experience: July 13, 2015
Texas
2 reviews
144 helpful votes
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* of Sunset Point in North Texas has once again somehow obtained a lead position with Nextdoor.

If anyone would like a copy of his record, please email *******@pccitizens.com.

*Personal information redacted by admin

Date of experience: June 29, 2015
Colorado
1 review
36 helpful votes
Follow Valerie M.
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The good: sharing concerns about traffic safety and lost and found, especially wandering pets.
The bad: heavy handed leads, no
Explanation for deleted posts, overly verbose postings about opinions and feelings, sniping comments. The usual impolite and sarcastic remarks that occur when people start writing instead of talking.

Date of experience: June 27, 2015
Ohio
1 review
60 helpful votes
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After speaking w/several people in our community who also received a"Nextdoor.com Invite postcard" from the same "neighbor", we'd agreed that speaking w/"invite Sender"for more info was needed. Unfortunately...
After both extensive community & internet research, we learned that the "invites" sent were NOT from anyone living in our community... NOR living in our State!
I truly hope my story helps someone else avoid a similar scam. Good Luck & Take Care All!

Date of experience: June 27, 2015
New Mexico
1 review
87 helpful votes
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My introduction to this organization is an overzealous lead administrator (possibly of the national site?) taking measures against someone on Facebook trying to get accounts disabled because someone who is joining their Nextdoor Neighborhood used the name of their dog. Now she's trying to get the person's Facebook accounts that she assumes are pets deleted instead of simply excluding the dog's account from her neighborhood group. She doesn't seem to even have proof that the accounts are dogs, just that the names don't match and the profile pic is a dog. Her posts about her repeated failed attempts to get the Facebook accounts deleted sound very vindictive. This organization sounds like it is run like a Junior High popularity club.

Date of experience: June 22, 2015
South Carolina
1 review
161 helpful votes
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Nothing has caused more hard feelings between neighbors in my community than Nextdoor. Our lead, or moderator, is a control freak who deletes all posts that disagree with her own opinion and is abusive to neighbors in her own posts. Nextdoor apparently has no way to control the quality of their leads (or doesnt care) and is completely unresponsive to complaints. Stay away unless you love misery.

Date of experience: June 18, 2015
Texas
1 review
144 helpful votes
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Waste of time
June 15, 2015

Neighbors constantly argue and issue threats. Admin (Leads) are ineffective most likely because they have NO experience being an admin.

Date of experience: June 15, 2015
Nevada
2 reviews
158 helpful votes
Follow Annie C.
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The biggest problem with the Nextdoor Neighborhood website is that if a poster posts a thread to YOUR community and also chooses all the surrounding communities (even if they are miles and miles away), then everybody can see and comment to that original thread. If you post something in reply to it, and you mention that it pertains to only YOUR community, all those surrounding neighborhoods can see it, comment on it, whether it's their business or not. Whether THEY live in YOUR community or not. It's so surprising how many of your lovely neighbors want to know the business of YOUR community and can comment on something in which they know nothing about.

You can't fix intelligence, Leads don't even understand that if they remove a comment, they remove it only from their own neighborhood, and not the entire site. The comment they don't like is still there, only not visible to their neighborhood...

This site is useful for the classified ads. Realtors, landscapers, house painters, if you want to sell something, etc., promote a business. That's about it. And don't comment about your own community's faults and what the cause of it is, because if the original poster wasn't smart enough to know better and included all the nearby neighborhoods, everyone
Will tell you how you should live in and comment about, your own neighborhood.

Worthless site, really. Unless you want to stir the pot up, lol

Date of experience: June 14, 2015
Virginia
1 review
18 helpful votes
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I joined our neighborhood NextDoor site when it was first started a few years ago in our area. I love, love, love it! Maybe it is just the make-up of our neighbors, but people are polite, helpful, and quick to volunteer if someone is in need. If petty conversations start (i. E. whose not picking up dog poop), they are quickly re-directed and reminded that this site is not, in our neighborhood's opinion, the place for complaints. This works beautifully. Obviously it depends on the type of neighbors you have, but I have found NextDoor to be a life saver many times.

Date of experience: June 4, 2015
California
1 review
171 helpful votes
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My ongoing challenge of Nextdoor explaining its stance on elected officials as censoring Leads was NOT answered, but Nextdoor did respond to my question of why I was booted off their site.

Get this:

Because I mentioned the name of the Lead on SiteJabber, Napa City Council Member Juliana Inman, I have violated their privacy rule! That's right, an elected official can act as such as a lead, wearing the hat so to speak, but her public status as an elected official allows her to censor/delete/manipulate criticism of her on the Nextdoor site, while claiming HER PRIVACY has been violated!? Further, she personally solicits (or through her adjunct Leads) people to join Nextdoor. Legal/illegal? It's arguable; ethical, sleazy, underhanded, manipulative? ABSOLUTELY WITHOUT QUESTION!

Be active if you will and let her know, as an elected official, your objection to censorship by elected officials: email her at **

By doing so, Nextdoor may just wake up to and respond to SiteJabber! Make a difference...

**[personal info redacted by admin]

Date of experience: May 31, 2015
Florida
1 review
167 helpful votes
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I didnt want to use my full last name so they threw me off the website. I didn't want to use my full name spelled out due to "Identity Theft". They act as if i am guilty of being someone else, or iam trying to lie about something. I know one of the LEADS personally. Below is their reply. When I signed up it allowed me to use my full first name and I used the first letter of my last name.

Thanks for contacting us about this issue. Both our Member Agreement and our Neighborhood Guidelines require that members use their real name on the site, and not an alias or abbreviation. You can read those policies here:

Neighborhood Guidelines
Member Agreement

When a member reports that another member may not be using their real name, our Support team follows up on each report in accordance with these policies.

While I can certainly understand your concern for privacy, at this time, we dont allow members to abbreviate their last name for any reason. Ive gone ahead and disabled your account for now. If you will consent to using your real name on the site, we will correct the name on your profile and reactivate your account. If dont wish to use your real name on the site, let us know, and we can remove your account from Nextdoor.

Best,

Corina Waggoner
Nextdoor Neighborhood Operations

Date of experience: May 30, 2015