NextdoorReviews 3,037

The concept of NextDoor was simple and direct - to create a nice neighborly digital world. Unfortunately, that is not what has happened. NextDoor has no customer service, no transparency, no oversight and is a breeding ground for extremists to gather and communicate hatred and racism. Their use of 'moderators' or 'leads' has been a disaster as they are not trained nor supervised. Myself and many others have been censored and bullied on their website and instead of removing the perpetrators, they disable the victim's accounts. NextDoor offers no support, no responsibility and no real responses to any issues. The algorithms they use are horrible, their oversight is equally as bad and there are pretty much no grown-ups in the room at NextDoor. There have been well-noted and ongoing problems with censorship, racism, misogyny, anti-Semitism and right-wing extremism on their websites and they have done very little to circumvent this. (I have attached just a few examples of many - with names redacted.) Considering the company is run by a woman, Sarah Friar, I would expect they would have higher standards and better practices. If the company was properly managed, NextDoor could be a wonderful place to educate and unite people, instead, it is a cesspool of nastiness and mismanagement. It needs to be closed down - the sooner the better

This is the most toxic social media site I have ever been on. And that's saying a lot since I have a Facebook account. I was completely unprepared for the rampant trolls and bullies on Nextdoor. The idea is sound but somehow doesn't work AT ALL to foster community. I began to hate my town and finally had to deactivate my account. It was a horror show from start to finish.

I made a post about warning people that there were traveling gypsies in the area panhandling for money and my post was removed for supposedly "Discrimination" but it was not worded in a negative way but purely they will pull posts down simply because they do not like the content. Also the community review team is compromised of local residents which many of them should not be qualified for any kind of moderation. I live in Florida and I can tell you that I have been harassed by these hardcore MAGA supporters but yet some how they are on the moderation team hurling racial slurs among everything else.

If you don't like negative people in general just stay away from Nextdoor. Mostly it is full of older people either griping or complaining about the slightest things. I recall one guy complaining about a little kind running over his sprinkler heads with a power wheel. Just really sense stuff that it isn't worth fighting over

App is garbage. Admin controls and "hides" ANY comments they don't like. They are FAR left. GARBAGE!

The owner Danny DiTommaso answered calls right away, was clear about what his company was going to do. He handled coordinating our job in our absence, picked up the tile for us and sent me photos of our completed tile work, He was very respectful of our condo while doing the work…I highly recommend his company for your future tile projects.

They never tell you what posting or statement you made that violates their so-called Community Guidelines. As a result, we are never given a proper opportunity to actually appeal their decision when they deny you access to your account either on a temporary basis or decide to shut your account down permanently. This site also allows bullying and hateful comments made to other neighbors, when the site even states that don't allow bullying, which is constantly happening to people that neighbors have never even met in person! Nextdoor also doesn't provide any phone support or an E-mail at anytime, so that you can talk to a live person.

Anyone who doesn't agree with you can flag your comment and get you banned. Anyone who wants to harass you can do so by looking up your name and neighborhood (ask me how I know). If you use a made up last name, NextDoor just disables your account without any way of reinstating it. No help, no customer service, no explanation of any kind. Horrible.

I posted articles from local papers in response to a member claiming my comments about gender surgery was "hateful speech". I quoted directly from the article's websites & included the site. Nextdoor deleted my account, including all the items I had spent hours posting for sale, claiming I "discriminated" against someone. Really? This after I was called a "racist who promotes hate speech" & that the "Right was making a mockery out of a bill" from one of their very Democrat/Left members, who by the way is still on their site. I have done nothing wrong & instructed Nextdoor to reactivated my account within 24 hours. Nextdoor discriminates against white Republicans, seniors & military spouses, which I happen to be all of. Nextdoor is a public forum for all neighbors & they have singled me out solely because of my political affiliation. Nextdoor discriminately removes people from their site without contacting them for their side. They only care about keeping left-minded thoughts & opinions flowing.

Great app if you are the silent type and just wanna know what is going on around your neighborhood i.e. Car break ins, burglaries, missing pets, suggestions of who to avoid for contract work. I really like the app, but the reason for my 2 star review is simply that there are some in the mix that seek to suppress anything that rubs them the wrong way. Hello! Is this not America, are we no longer supporting the 1st Amendment? I get that the moderators are attempting to be politically copacetic, but my input it is to only help and bring us closer together as a community. I have never written anything that is outright offensive, but there are the few that get butt hurt on the smallest things.

I have been kicked off this platform several times for literature I have apparently written that boggles me as to why. What I believe is happening in this app is that if someone vehemently disagrees with your post or reply, they report it to the moderators. The moderators blindly kick you from the app, or it ain't kosher with the California (big city) mindset.

Sad to say that this is nothing more than a neighborhood app that really helps out, but suppresses any true voice of the community.

Hopefully a neighborhood/ community app will be created in the near future that will alleviate the suppression of free speech.

Once loved it, but now I can't stand it (for all that it represents)!

I was on the review team for a couple of months. There were problems from the very beginning. ND kept sending me flagged content asking for a vote, only to scold me for voting the 'wrong' way afterwards. Twice they sent me an email stating that my vote was not in par with community guidelines. The guidelines are very ambiguous, so different moderators might interpret certain posts in different ways, and I interpreted certain posts in my way. While guidelines offer some guidance, they are not very concrete and there's an immense overlap between what could be interpreted as being against the guidelines and freedom of speech. The problem I had was this: asking for a vote and for an interpretation of a post, when the decision was already pre-determined whether to remove a post or not was not a fair approach by the ND nor was it respectful towards the moderators. A fairer way would be to remove content that ND determines to be against the guidelines automatically and only ask moderators to pitch in when the content is in the gray area, which most of it usually is, but that was not the case with ND commissars. Asking for a vote and punishing for a 'wrong' vote is nothing short of thought control, i.e., if you don't interpret things the way we want you to see them, you are to be reprimanded and later punished for it by disabling the account, which is the tactics of a cult. Amazingly, ND in their media posts claims that the moderators usually have the final saying in terms of content, but that is clearly not the case, although when moderators do have a say, a lot of them in my experience tended to be censorial of conservative speech and displayed prejudice against certain groups of people, such as allowing a post that displayed clear prejudice of calling people 'white supremacists', for example, to stay while removing any kind of non-offensive retort to such horrible accusations. Even harmless humor was being censored. I decided to support other social media sites, where such extreme biased censorship and thought control experiment does not exist, so I asked ND to delete my account.

I had a move yesterday with Bull Moving. Jacob, Brennan and Ra'hiem did fantastic! They all took great pride in their work and really hustled. Polite and courteous. My go to movers!

Kirsten

Basically a cult for old boring people who have nothing better to do but complain. Sad people out there.

Nextdoor.com (Hilltop Heights) has very little value in our Caldwell, ID neighborhoods. Now all poster pages won't even allow me to "see more" and "view post". I can no longer log in to post a message to anyone. (I didn't post very often and have NOT ever been notified that I might have ben banned.) This is a recurring issue and Nextdoor.com won't solve it! The site is a worthless waste of time and effort, Sent it to the Junk File!

This site is terrible - the mods allow bullying and harassing of all types. It is very toxic. I only look on there once in a blue moon to see what is going on in the neighborhood, but almost never post. There is mostly fighting, complaining, and advertising on here.

I had a problem with my account email. Nextdoor customer and account phone or chat support - does not even exist! No phone numbers nothing. I sent an email and got no response. There online help and email support is equally as bad.

Rated 1 out of 5 stars
STAY AWAY FROM NEXTDOOR.
This company is a complete ripoff. Ive been in business for 32 years and have never dealt with such a horrible company. THERE IS NO PHONE SUPPORT FOR THIS COMPANY. They have charged our company fore three months of advertising that we cannot access. After numerous emails all we receive are run around instructions. Their representatives cant even access the ad. STAY AWAY FROM NEXTDOOR.
YOU HAVE BEEN WARNED

Date of experience: February 01,2023

Next Door has extremely biased Leads & Moderators who are simply people like you & me & not ones who own the website or work for the website with pay. They are biased neighbors, if you have a different opinion than them, they know what their "title" can do & you will start getting your comments flagge for suspension & removal even though they are certainly NOT disrespectful. This is not a way to run a website & countless people say the same thing yet they do not change their system. Shame on you Next Door.