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All kinds of designer's dresses - Prom Dresses, Evening Dresses, Homecoming, Wedding and Cocktail. Looking for dress - find the best dress store.
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New York Dress Reviews Summary
New York Dress has a rating of 3.1 stars from 153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with New York Dress most frequently mention and prom dresses. New York Dress ranks 18th among Prom Dresses sites.
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I ordered a dress in size 12 according to the size chart (I am very petite, 112 lb) and recived it a week later. That was good. The problem was that the dress that I got was NOT the one I ordered. I tryed it on any way. Fit me perfectly even though it was in size 6. So I called them and asked to switch my dress size from 12 to 6. And I was told that I would have to pay $50 restocking fee! I canceled my order. And had to wait a week and then call about my refund. So, Ladies, don't waist your time and money and take your business elsewhere.
They took to much in deliever the dress I ordered. I called to be sure it will fit me, unfortunately it run small. Their policy is not to exchange anything by any mean. It is expensive as hell, not good quality and bad service. I waited more than 2 weeks and the dress don't fit me, and I don't have time or money to buy another. Thanks to them I have to use an old dress, thank you new york cheap dress!
Hi Lili,
Thank you for your comment, we always appreciate feedback. I am so sorry to hear that you were not satisfied with your order. Every dress and designer are different in size, which is why we always recommend that you have your measurements taken and then compare them to the size chart available for each dress we sell. If you happen to be in between sizes, we recommend sizing up and getting the dress tailored. As for exchanging or returning the dress, we do our best to make sure every customer is aware of our return policy, which can be found on our website. https://newyorkdress.zendesk.com/hc/en-us/articles/115015491628-What-is-your-Return-Policy-
Before purchasing the product, you agreed to this policy. If you have any questions regarding your order, please call or chat with us and we will be more than happy to assist you to th ebest of our abilities.
All the best,
NewYorkDress
I ordered a dress to wear as a guest to a wedding. The dress i ordered was white with green and yellow details and what i got was a completely yellow dress with green details. Furthermore, the size i ordered following the measuring guidelines of the site, was a misfit (i ordered no 6 and proved that i needed no 2) although i was measured by a tailor beforehand. I tried to contact them via e-mail and got no response.
Hello Efi,
Thank you so much for your comment! I apologize for any inconvenience we may have caused you about the color of the dress. As for the size, we recommend every customer be measured by a tailor and look at the size chart for each item, as every item and designer are different in sizing. If you would like to speak to us we are available by phone or by chat! Someone will be more than happy to assist you with any questions you may have.
All the best,
NewYorkDress
I ordered the dress April 9th. They said it would be on back order until May 7th. On this day, When I typed in the order number on the website, they claimed it was shipped. Three weeks later on May 28th, I still had not received it. I called and they said that they were sorry but they didn't send it yet. I made it clear that I wanted the dress to be shipped THAT DAY, and they sent me a tracking number. I received the dress (FINALLY) on June 8th. I read on these websites that they were sent knockoffs, however, I received the original dress. It fit me perfectly (though I reccomend you actually measure yourself and match it to the size chart!) and I am in love with the dress. It took two months, but my prom is June 24th so I'm alright. In summation, BE SURE THEY GIVE YOU A TRACKING NUMBER. Otherwise they'll just pawn it off as an "oops." Order your dress WELL in advance.
Hi Bonnie,
Thank you for your comment. We are so happy that you loved the dress and that it fit you well! I am sorry it took longer than normal to ship the dress. Orders will generally ship out within 5-7 business from when you place your order with standard ground shipping. Once shipped standard ground shipping may take 3-10 business days to reach you depending on your location. We try our best to keep every customer updated with where their package is and when they should receive it. Please let us know if you have further questions via phone or chat and we will be happy to assist you in any way we can!
All the best,
NewYorkDress
I ordered a dress for my daughter on their website using my credit card. The order form webpage clearly stated that my card would NOT be charged until the order was processed. The next morning, I rec'd a call from the company to tell me the dress was NOT available in the size we needed. I asked to cancel the order which they did. I then found out that they DID put a funds hold on my account (even though they did not have a dress to send me)... and several days later... the hold was still on my account... keeping me from being able to purchase another dress. It amazes me that they were able to charge my card "immediately"... but somehow it will take days to credit my account back. Will NEVER do business with this company again!
Hi Debi, Thank you for your comment. We appreciate any feedback. I am sorry for any inconvenience we may have caused you. However, holds and credits are handled by the bank that provides your credit card. We do our best to inform every customer that it takes 1-10 days for any credit to be put back on your card, depending on your bank. If you have any further questions for us, we would love to hear them - you can either give us a call or chat with us online. We will assist you in any way we can.
All the best,
NewYorkDress
I had a similar issue with New York Dress as far as backordering a week until the event, and then not receiving what we ordered. I believe it is a scam so that it is too late for purchase of a new dress before the event. The dress my daughter got was obviously a designer knock off and not the real thing as advertised. The sequins and back of dress were different than pictured, and a piece of lint was stuck in between the sheer fabric and lining of the bodice of the dress. It looks like it is permanently dirty. Also fabric quality was poor. RIP OFF ARTISTS!
Hi Dianne, Thank you for your comment. I am truly sorry to hear you were not satisfied with your order. We truly do our best t ensure every customer is 100% satisfied. We work with designers all over the world and what you see on our website is what you should be receiving when you order an item. We try our best to send every customer the best quality product we can. If you have any questions for us, feel free to give us a call or chat with us and we will be happy to help resolve this issue to the best of our abilities!
All the best,
NewYorkDress
Ordered a dress for my daughter's prom just three weeks ago. I have received an email stating that I would receive the dress order two weeks after ordering. After two weeks have passed, I received an email stating that my order would take another week, which would put us a week before the event. Three days later, I received another email stating that they did not have the color we oredered, and would we like the color they have. What a waste of time. Absolutely dreadful!
Hi Renee,
I am so sorry to hear that you had trouble receiving your order. We do our best to ensure that every customer is updated as often as possible in regards to their order. We check with designers first to ensure they have the dress, as we do not keep every dress in stock. Usually, orders are shipped to you when we say they are shipped, but of course, sometimes there is a little troubleshooting involved. We would be happy to help you resolve this issue if you call us or chat with us. And again, we are truly sorry for any inconvenience we may have caused you.
All the best,
NewYorkDress
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lana.
Thank you for your comment. I am sorry to hear you were not satisfied with your order. I'm glad to hear you were happy with the time in which it was delivered, however I understand your frustration with the restocking fee. Although I understand, we do our best to ensure every customer knows about our return policy before the customer makes their purchase. This was the return policy in which you agreed to before you made your purchase. TO review our policy, please visit our website: https://newyorkdress.zendesk.com/hc/en-us/articles/115015491628-What-is-your-Return-Policy- If you have any further questions, please give a call or chat with us online and we will do our best to assist you in every possible way.
All the best,
NewYorkDress.