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New York Dress has a rating of 3.1 stars from 153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with New York Dress most frequently mention and prom dresses. New York Dress ranks 18th among Prom Dresses sites.
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A dress that I ordered from another site, did not arrive on time for important engagement I had in 3 days. I called them late at night, the agent was expert, within 30 minutes she helped choose not only a lovely cocktail dress but a matching shoes and evening bag. She made sure that all items are available to be ship on time. I received the order a day before my engagement and was very pleased. The ability to serve and deliver me to my 100% satisfaction impressed me. Way to go.
Would just like to say a big thank you. We ordered my sisters debs dress from this site and I have to say the service was amazing. It arrived super fast and in fabulous order. Also they were there whenever we had a query. Just want to say a huge thanks. She's just thrilled!
I do not know how many ways to say "THANK YOU" for the superb experience that I received from your company this week. I was looking for the perfect
Dress for an upcoming occasion when I found your site. The service that you provided was so fast and so accurate that I will definitely tell everyone
That I know who is looking for a huge selection of dresses for all
Occasions, that there is only one place to shop and that is
NewYorkDress.com. I love the Tony Bowls Evening collection and not only was
My dress in stock, it arrived in 4 days from the day that I placed my order.
This very special dress will be my "second" wedding dress as I am about to
Celebrate my 30th wedding anniversary. If you weren't so far away, I would
Invite the whole NewYorkDress staff to my
Ceremony. Again, a great big thank you for everything!
Have just received my daughters Sherri Hill dress by UPS.
I just wanted to thank new york dress for the excellent service I have received from the moment I placed the order. They kept me updated all the way along and it all went very smoothly.
She adores the dress and is looking forward to wearing it for her birthday in October.
They price match to other sites but not their own. I saw a dress last night for 179, I guess they say it sold first thing this morning and they will price match to any other sites but their own? Very bad customer service, they would not offer any other solutions, they were actually very annoyed with me and hung up on me. I would never purchase from them again.
Hi Lina,
Thank you for your review, we appreciate any and all feedback as it helps us to improve! I am so so sorry to hear about your experience with us - we do our best to ensure that every customer leaves with a dress they love and that they are 100% satisfied. We would be happy to speak with you over the phone or on chat and assist you in any way we can.
All the best,
NewYorkDress
I bought my homecoming dress from them and I am very pleased. The dress looks great and the shopping experience was good. Most of my friends plan to order from them as well.
Hi Abriana,
So glad to hear you were satisfied with your shopping experience with us. We want every customer to look and feel amazing in a NewYorkDress dress. If you have any questions for future orders, please give us a call or chat with us any time.
All the best,
NewYorkDress
L wore the dress on my son's wedding day recently, and so many people came up to me and said how great l looked. They all asked ''where did you get your dress from", they loved the style, color and fit. Even when my husband made his speech at the reception he said during his speech "and l would like to thank my wife for looking like a million dollars" l truly love this dress, l felt great wearing it. We just don't seem to have the variety and styles that they have in my town.
Hi Nora,
I am so happy to hear that your dress made you feel like a million dollars! We believe our dresses should make you feel your best! I am glad we could assist. If you have any questions for future orders, please do not hesitate to call or chat with us.
All the best,
NewYorkDress
Paying top dollar for a poor quality dress materials are shabby, a Chinese counterfeit dress, hence the 12 week wait for most dresses
Hello D R.
I am so sorry you were unsatisfied with our service. We do the best we can to ensure every customer of ours is 100% satisfied. We work with many designers form all over the world who make beautiful dresses with careful craftsmanship and professionalism. Please give us a call or chat with us, and we will be happy to speak with you about your issue with your order.
All the best,
NewYorkDress
I got my dress yesterday and i love it! I tried it on and it fits perfect and I cannot wait to wear it on my sisters 40th birthday! :)
Hi Sharon,
We are so happy the dress fit perfectly and that you were able to celebrate in style! We hope you had a wonderful birthday and if you have any questions in the future for us, please give us a call or chat with us and we will assist you in any way we can.
Best,
NewYorkDress
I purchased an amazing dress from New York Dress last month and was really impressed with everything from the product to the customer service. The dress is gorgeous, fantastic quality and I would never be able to purchase the same in australia for that price. For those that complain about sizing - when you order anything online you run the risk of it not fitting. I know i can walk into most shops and fit items from a XS through to a Med because all fits/cuts/fabrics are different. So happy with NYD and will definetly be purchasing more gowns in the future!
Hi Nicola,
Thank you for your kind review. We are so happy we could help you find the perfect dress! I agree that with online shopping you run the risk of the piece not fitting. Fortunately, we have size charts for every garment so that the shopper can compare their measurements. If you have any questions on future orders, please give us a call or chat with us and we will be happy to assist in any way we can.
All the best,
NewYorkDress
Communication was great throughout the process. I had never ordered a dress on line before, but after chatting with the rep I felt confidence to buy my dress from them. Great service I would certainly have no problem doing business with newyorkdress again or recommend to friends.
Hi Sarah, Thank you so much for your kind comment! We do our best to ensure every customer is 100% satisfied. If you ever have a question for us, please feel free to give us a call or chat with us online and we will be happy to assist you in any way we can!
Best,
NewYorkDress
www.newyorkdress.com have the most beatiful dress on the internet!
The dress I bought is very well-made.
I received items so fast as they promiseed.
Hi Fabiola,
Thank you for your kind comment! We are happy you are satisfied with our service.
All the best,
NewYorkDress
I and my mom recently ordered dresses for my nephew and niece's wedding from newyorkdress.com i was hesitate as well as my mom seeing we couldn't see the dresses or try on but we ordered two different dresses and i worried it would not fit but it fits beautiful the detail and workmanship is outstanding my mom's dress fits her like a glove as well we are very happy with the experience and they are so helpful i would recommend this site for wedding dresses and or prom they make them to fit you i feel like a princess in my dress and not many dresses i bought have done that thanks i will do repeat business with them
Hi Julie! Thank you so much for your comment, we always love when our customers are satisfied with their order! We do our best to ensure 100% customer satisfaction. If you have any questions about this order or about future orders, please feel free to call us or chat with us online!
All the best,
NewYorkDress
My prom is in a couple of months and I wanted to order the evening by allure dress A319 but all these reviews are seriously put offing, I live in the UK and If there is a faults with the dress as people say. What should I do has anyone actually had a problem with ordering this exact dress? And if they send me the wrong size or colour or dress in general can I get it changed or get my money back. Please help me!
Hi Kate! Thank you for your comment and questions. I apologize for not getting back to you when you posted this. But just so you are aware for the future: You have no reason to worry about the quality of the dresses we sell. Every designer we work with crafts the dress carefully and professionally. We work designers from all over the world and believe they have beautiful designs that many people are satisfied with. We do not carry this exact dress anymore but you can find our current return policy here: https://newyorkdress.zendesk.com/hc/en-us/articles/115015491628-What-is-your-Return-Policy- Please read this carefully as it is strictly enforced. Also, as for sizing, we always recommend you measure yourself and compare your measure with the size charts that come with every dress - ever designer and dress run differently in size. If you have any further questions, please call us or chat with us online and we would be more than happy to assist you with anything you need!
All the best,
NewYorkDress
I ordered a prom dress for my daughter and was so pleased with the dress and especially the service that I received. My daughter saw the dress on line as she was looking for prom dresses so we went to some shops that carried the same dress to try it on. We found that this website had the best prices than any clothing or bridal shop. This way when we went to order the dress we knew exactly what size to order and thank goodness b/c we ended up ordering 2 sizes down from what my daughter wears b/c the manufacturer runs the sizes alittle bigger.
I spoke with Amanda J. Who was so helpful to us. We ran into a little problem but Amanda J. Made sure we received the dress on time and she even contacted the warehouse to make sure that the dress was delivered on time. She went on and above the call of duty and we were so pleased with her professionalism. She apologized for the error and stated we would have the dress in time inwhich we did!
Customers need to expect that sometimes errors happen, and they should always call the company that they order from in a couple of days just to check that everything is good to go. The way that Amanda J. Handled the problem was the most important thing and she should be commended for a job well done. The dress arrived just as ordered and my daughter's prom was spectacular! Thank you NewYork Dress and thank you Amanda J.!
Hi Claudette,
We are so happy you were satisfied with your order and that our customer service team was able to do everything in their power to get the dress to your daughter on time. We do everything we can to make sure every customer is 100% satisfied. If you have any questions about future orders, please give us a call or chat with us online. We are here to help!
All the best,
NewYorkDress
Received the dress I ordered for my daughter prom from newyorkdress.com and was thrilled. Not only the dress looks better than on the site, the whole process was stress free and fun. Jonah and his team were professional, they help me decide and even taught me what is Taffeta. Thank you newyorkdress.com, you made my daughter and me so happy.
Hi Jennifer,
We are so glad to hear that you were pleased with the dress you ordered and our service. We strive to reach 100% customer satisfaction! If you have questions about any future orders, please call or chat with us and we will be happy to assist.
All the best,
NewYorkDress
It's unfortunate that everyone had that type of experience. However, a girlfriend of mine has been shopping at this website and has only spoke of the great experience she received from this company... She also brags about the authentic designs she gets from there. I decided to buy my white goddess Jovani dress with gold chains after seeing it on Adrian from the Housewives of Beverly Hills and the staff there was more than helpful. I was even able to speak to the stylist there, who assisted me with my sizing. I will definitely be ordering again for my wedding... Alfred Angelo here I come!
Hi Kristin, So glad to hear you had such a wonderful experience with us! Thank you for your comment, we always love to hear feedback. IF you ever need assistance with a future order, please be sure to call or chat with us!
Have a great day!
- NewYorkDress
I ordered and paid for a $400 dress; but I received a dress that was different than the picture, even a different name. The sequins fell off just lifting it out of the box. 2 of the appliques were on with safety pins. There was a large hole in the ruffle by the neck. The hem was not finished. The zipper in the back was missing. The list is even longer of everything that was wrong. Then when we called, we were told there were no refunds. The dress we received was about a $50 knock off. DO NOT BUY FROM THESE PEOPLE! IF YOU ALREADY DID, CONTACT AN ATTORNEY AND THE BETTER BUSINESS BUREAU AND HAVE THEM SHUT DOWN! They apparently have ripped off alot of people!
Hi Kris!
First of all, thank you so much for your comment, we always appreciate feedback. I am so so sorry to hear about the condition in which you received this dress. Our dresses should never be shipped in this condition - as we do our best to make sure our customers receive the highest quality products. We work with wonderful designers from all over the world and ensure that our customers see the best of their designs. Please call or chat with us and we will do the best we can to assist you with your order. We want to make sure every customer of ours is 100% satisfied!
All the best,
NewYorkDress
I ordered a $400 Jovani dress and what I received was totally different than shown in the picture! The sequins look really cheap, almost like the sequins they put on halloween costumes! Overall the dress looks really cheap since it seems like they used the cheapest material on it. Also, some sequins were missing where the zipper is. And the dress smelled really bad, like it has been sitting in a factory for a long time. These dresses are BY NO MEANS worth $400 or more! And returns are a big hassle as well! This is a pure rip off, DO NOT BUY FROM THIS SITE!
Hi Jennifer,
First of all, thank you so much for your comment, we always appreciate feedback. I am terribly sorry to hear about the condition in which you received this dress. Our dresses should never be shipped in this condition - as we do our best to make sure our customers receive the highest quality products. I assure you this is a special case. We work with wonderful designers from all over the world and ensure that our customers see the best of their designs. Please call or chat with us and we will do the best we can to assist you with your order. We want to make sure every customer of ours is 100% satisfied!
All the best,
NewYorkDress
I live in Ireland... I seriously thought I was getting a bargain buying from this company... I was WRONG... The dresses arent the same as are in the photo... I bought two and i was totally gutted. The dresses were 500 each which is about 420 euro. They were like 900 afer shipping... First of all they take ages to let you know when the dress is in stock... Second of all the dresses are not as bright as they look in the photo... and they are definately chepaer quality than the shops in Ireland. That is so obvious now... I asked them would there be any taxes fees or charges and they said "sometimes there is a fee of between 8-10%... SOMETIMES?... 8 and 10%? They were wrong... I had to pay 21% tax(irish tax on clothes) another 13% duty(tax on imports) and a standard fee which was like 50 quid... It ended up costing me about 432 more than i had planned and when you type into www.xe.com for currency differences it is actuallly about 6 euro more for every 100(it all adds up... tehy were the bank fees)... I ended up having not much change from 1300 euro and one dress i particularly didnt like. One was a jovani dress, I was it for 695 in Lara in Dublin... and 549 on a facebook page for some shop in ennis and i really though i was getting a bargain... They are actually so much cheaper... "if something seems too good to be true... then it usually is"... ugggggghhhhhhhh
Hi Sheena,
I am sorry to hear you were not satisfied with your order. We do everything we can to ensure that all of our customers are 100% satisfied. All of the dresses pictured on the website are the dresses we ship to you. We work with designers from all over the world to ensure quality and professional beauty in each piece. Before anyone places an order, they agree to the terms and conditions which state our return policy. I understand your frustration with the fees, but there is not much we can do to wave those fees. We do everything we can to make sure you are aware before purchasing the item. You can take a look at our international shipping policies here: https://newyorkdress.zendesk.com/hc/en-us/sections/115004035188-INTERNATIONAL-SHIPPING and our return policy here: https://newyorkdress.zendesk.com/hc/en-us/articles/115015491628-What-is-your-Return-Policy-
If you have any further questions, please feel free to call us or talk to us on our online chat and we will be happy to assist you in any way we can.
All the best,
NewYorkDress
Answer: Thank you for your question. We are an authorized retailer for all of the designers we carry and one of the largest U.S.-based online retailers. All of the dresses we send are authentic pieces manufactured by the designers, meaning that the dress you receive will be the same one that you see in the picture on our site or have seen in an authorized boutique. You can read actual reviews we have received from our customers who are pleased with our service on our site here http://www.newyorkdress.com/Reviews.html, and you can see actual reviews posted on customer review sites at the following two links: http://www.trustpilot.com/review/newyorkdress.com as well as this website. Feel free to contact via live chat or via phone at 212-594-3600, we are here to help you find the perfect dress for your event. Thank you Ruthanne E. And Linda L. For your support! :)
Answer: Yes, I can say from experience that if you need to return the dress (even the same style) you're still charged. Find your dress somewhere else. This is a scam.
Answer: Hi Belhassen, All of our designs come straight from the legitimate designers we work with who are from all over the world. What you see pictured on the website is the garment that will be arriving to your door! Thank you for your question!
Answer: Hi Fariba, Yes, we work with designers and when you place the order, the designer ships it to us so we may ship it to you (if we do not already have the item in stock). Thank you for your question and have a great day!
Answer: Hi Fariba, We are located at 307 West 36th street in Manhattan, New York. You can find our return policy on our website: https://newyorkdress.zendesk.com/hc/en-us/categories/115002184788-RETURN-POLICIES Thank you for your question!
Answer: Hi Fariba! Our return policy is that we accept returns for a refund with a 15% restocking fee or exchange for an alternate item with no restocking fee. Bridal, Bridesmaid, Body Shapers and Clearance items are FINAL SALE and are not eligible for exchanges or refunds. We will only accept returns for items that have not been worn, altered, washed or tampered with. Newyorkdress reserves the right to deny credit or charge an additional fees if the merchandise does not meet return policy requirements. You can also find our return policy on our website here: https://newyorkdress.zendesk.com/hc/en-us/articles/115015491628-What-is-your-Return-Policy- as well as other information on how to return an item Thank you so much for your question and have a wonderful day!
Answer: Hi Christine, NewYorkDress here! Thank you for your question. We work with designers all over the world who manufacture their dresses where they are located. Our dresses are 100% real and we do our best to find you your perfect size and preference. If you have any questions, please give us a call at 212-594-3600 and we will be more than happy to assist you. Or you can email us at [email protected]. Thank you for your questions and have a great day!
Answer: Hi Emily, Shipping times vary based on the availability of the dress, generally dresses will ship out from our shipping facility within 5-7 business day from when the order is placed. Transit time to Australia usually an additional 5-7 business once your order is shipped. To receive a more detailed time-frame for an item you are interested in, please feel free to contact us via live chat or via phone at 212-594-3600. We are available to assist you Monday-Friday 8am-8pm EST.
Answer: Hi Rosemary! We recently opened our first retail location in Manhattan on 36th street - 7th floor. Visits are by appointment only and you can make an appointment on our website: https://www.newyorkdress.com/pages/book-an-appointment We do not carry every dress in the store that we do online but it helps to try on dresses to get an idea of your size - as every designer differs in size. We also have a sister Boutique located in Queens, NY. If you have any questions, we would be happy to help! Contact us at 212-594-3600 or via live chat! We would be happy to help!
Answer: Hi Haya! We are an authorized retailer for all of the designers we carry and one of the largest U.S.-based online retailers. All of the dresses we send are authentic pieces manufactured by the designers, meaning that the dress you receive will be the same one that you see in the picture on our site or have seen in an authorized boutique. You can read actual reviews we have received from our customers who are pleased with our service on our site here http://www.newyorkdress.com/Reviews.html, and you can see actual reviews posted on customer review sites at the following two links: http://www.trustpilot.com/review/newyorkdress.com as well as this website. International Shipping is generally between 5 to 7 business days, depending on stock availability. Feel free to contact via live chat or via phone at 212-594-3600, we are here to help you find the perfect dress for your event. Best regards, Lisa R.


Hi Sharon,
We are so happy we could provide you with pieces you loved and on time! Our goal is 100% satisfaction. If you need any assistance in future orders, please feel free to call us or chat with us! We are excited to service you again in the future!
All the best,
NewYorkDress