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New York Dress

newyorkdress.com
bridal, evening & party womenAge 26-45
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From the business

All kinds of designer's dresses - Prom Dresses, Evening Dresses, Homecoming, Wedding and Cocktail. Looking for dress - find the best dress store.


newyorkdress.com
+1 212-594-3600
USA
New York Dress is part of Saadia Group
Founded in 2008
Clothing item from New York DressFashion apparel by New York DressMerchandise from New York Dress clothing lineNew York Dress fashion product

Business Highlights

General

Parent Company: Saadia Group
Year Founded: 2008
Target Gender: women

Shipping

Shipping Cost: $11.4 - $13.88
Free Shipping: sometimes
Free Shipping Detail: for orders above $249

Returns

Return Policy: not free
Return Instructions: products must be in good condition
Return Cost: $12 shipping fee

Sustainability

Recycling Program: no

Product

Style: bridal, evening & party
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: email, phone, chat
Support Phone: +1 212-594-3600
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Shop Pay, Affirm

How would you rate New York Dress?
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New York Dress Reviews Summary

New York Dress has a rating of 3.1 stars from 153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with New York Dress most frequently mention and prom dresses. New York Dress ranks 18th among Prom Dresses sites.

service
20
value
20
shipping
19
returns
13
quality
20

We monitor reviews for authenticity

Jamaica
1 review
2 helpful votes
Follow Venisha W.
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I was very annoying because I had a bad experience with a previous company I did business with. Inspite of me being annoying they were very understsnding and gave me excrllent customer service. My dress reach about 3 months early. Wat csn beat that? I am writing with teary eyes. It was the most beautiful I have ever been. My pics are on facebook and I get 100 comments per day. Thanks to newyork dresses. U r reserve for all my formal wears.

Date of experience: January 10, 2014
Elize N. New York Dress Rep
over a year old

Hi Venisha! Thank you so much for you kind words. We are so happy you found something you love! If you ever have any questions about future orders, please give us a call or chat with us and we would love to speak to you!

Have a great day!
-NewYorkDress

Canada
1 review
4 helpful votes
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They sent me a dress that was apparently for my exact measurements. It was a good 6 inches away from doing up in the back! How the hell is that even possible!? After Begging them to let me return it, they agreed but charged me 40 bucks in "fees" OH and I also had to pay 30.00 bucks to ship it back to them! Love flushing 70 bucks down the toilet for their mistake! Don't waste your time with this site! They will rip you off!

Date of experience: November 18, 2013
Elize N. New York Dress Rep
over a year old

Hi Mandy,

I am so sorry to hear the dress you ordered did not fit right. I assure you, the measurements on our site are from the manufacturer and specific to every dress - this was a special case. If we can help you with anything now, please let us know through chat or phone and we will do our best to make sure you are 100% satisfied.

All the best,
NewYorkDress

France
1 review
2 helpful votes
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La robe que j'ai reçu ne ressemblait pas à celle de la photo!
Et lorsque j'ai voulu la renvoyer on m'a proposé de me rembourser 5 dollars (j'avais payé environs 150 dollars)! Alors que le site disait qu'on pouvait échanger ou se faire rembourser dans les 15 jours
Ce site est une escroquerie

Date of experience: October 7, 2013
Elize N. New York Dress Rep
over a year old

Bonjour Anne-Sophie,
Je suis très très desolè vous n'étiez pas heureux avec ta robe. Nous voulons que chaq client soit satisfait de nos produits. Si nous pouvons aider, appelez-vous ou messagez-vous a tout moment.

Sincèrement,
NewYorkDress

Washington
1 review
0 helpful votes
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This is response from the person who said they have an F rating with the bbb and gave a link that didn't work. They actually have an A rating but have several complaints. Don't know if this link works but here it is http://www.bbb.org/new-york-city/business-reviews/retail-stores/newyorkdress-on-line-llc-in-new-york-ny-*******
I have not bought from this company but am looking to buy a dress. Some of the reviews on this site are obviously fake... I think both positive and negative now that I found this mistake.

Date of experience: October 1, 2013
California
12 reviews
28 helpful votes
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Fantastic dresses!
September 26, 2013

Fantastic dresses! But to a budget friendly student, I can only look up at those gorgeous dresses outside of the shopwindow now. I have been searching for a prom dresses for a while. These prom dresses stores I have browsed, talkaboutprom.com, persundresses.com, coralsbridal.com, forever 21 and so on, New York dresses has the prices twice or even three times higher than them. But their dresses are really nice. I have bookmarked a few really stunning styles.
Hope you guys having fun picking your best prom dresses.

Date of experience: September 25, 2013
Elize N. New York Dress Rep
over a year old

Hello Thea,

I'm glad you are finding some styles you love! Many of the designers we have are form all over the world and many are hand-made, which is what makes the dress so intricate and perhaps a bit more expensive than other dress retailers. If you have questions about pricing or anything, please feel free to give us a call or chat with us online and we will do our very best to assist you.

All the best,
NewYorkDress

New York
2 reviews
17 helpful votes
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This site is legit!
September 19, 2013

This site is legit! It's ridiculous to see people on here claim they sell fake dresses when it is NOT TRUE. Get your facts straight people! NYDress does not carry knockoffs! If you are unhappy with the dress, that is your problem- don't take it out on the company and call them fakes because you're simply unhappy with the product! It doesn't mean they're fake or have horrible service because you're unhappy and probably a nightmare customer. And as far as complaining about returns, why would you expect to be able to buy something and return it, no questions asked? Criminal type people like to do that! That's not bad business of NYDress; if anything, allowing an exchange or store credit is more than generous!

Date of experience: September 18, 2013
Elize N. New York Dress Rep
over a year old

Hi John,
Thank you for your comment. We, at NewYorkDress, do our best to ensure customer satisfaction. If you have any questions or comments, feel free to call us or chat with us online.

All the best,
NewYorkDress

Nevada
1 review
0 helpful votes
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I ordered my daughters Jr. Prom dress from this site. I went to the designers site (Studio 17) to make sure they were an authorized online seller first and confirmed that they were. The dress arrived in about 3 months. It was absolutely stunning. The workmanship was amazing. I was very happy with my purchase and will be ordering from them again for Sr. Prom.

Date of experience: August 16, 2013
Elize N. New York Dress Rep
over a year old

Hi Brenda,
I am so happy to hear you were satisfied with our service and your order! We do our best to ensure that every customer is satisfied with their order. If you have any questions, please feel free to give us a call or chat with us and we will assist you in any way we can!

All the best,
NewYorkDress

New Jersey
1 review
2 helpful votes
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I Wish I hade read these reviews before I bought my dress. The whole experience has been a nightmare. HORRIBLE, HORRIBLE! I do not recommend anyone as desperate as u can be DO NOT BUY from here.

Date of experience: June 28, 2013
Elize N. New York Dress Rep
over a year old

Hi Leidy,

I am so sorry you had a bad experience shopping with us. We do our best to ensure 100% customer satisfaction. If there is anything we can do to help, we would love to hear what you have to say. Please give us a call or chat with us and we would be more than happy to assist you.

All the best,
NewYorkDress

Bahrain
1 review
0 helpful votes
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How can I trust all customers reviews, what are true and what are wrong?

Date of experience: June 20, 2013
Elize N. New York Dress Rep
over a year old

Hi Reem,
I apologize for the confusion. I assure you that NewYorkDress is a legitimate dress retailer. We work with many different designers from all over the world and every piece is crafted by the designer and sold on Newyorkdress.com

If you have any questions, please give us a call or chat with us on our website and we will be more than happy to assist you.

All the best,
NewYorkDress

New Jersey
1 review
4 helpful votes
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DO NOT, I REPEAT ""DO NOT"" USE THIS SITE, READ THE RETURN POLICY CAREFULLY, THEY ONLY GIVE YOU STORE CREDIT, NEVER THEY REFUND THE MONEY! TOTAL HORROR CUSTOMER SERVICE. MY DAUGHTER IS NOW STUCK WITH A 370 DOLLAR DRESS THAT WILL NEVER BE USE. AND SHE WORKED THE WHOLE LAST SUMMER TO SAVE THE MONEY FOR IT.

Date of experience: May 6, 2013
Elize N. New York Dress Rep
over a year old

Hi Thomas,

I am so sorry to hear that your daughter was not happy with her purchase. We do our best to ensure every customer is aware of our return policy before they purchase any items. If you feel you need to speak to someone, please give us a call or chat with us on our website and we will be more than happy to assist you.

All the best,
NewYorkDress

Florida
1 review
0 helpful votes
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I was nervous about ordering from them after the reviews but we gotnthe dress today and it is better than perfect! The price was a little lower than I could get locally, the dress is authentic and in perfect condition, shipping was fast! I'm thrilled!

Date of experience: February 26, 2013
Elize N. New York Dress Rep
over a year old

Thank you for providing your feedback!

We are so excited to hear how great your entire shopping experience with us has been and that we were able to provide you with your perfect dress for your special occasion. We hope that we will get another opportunity in the future to provide you with another amazing style and experience.

Thank you so much for shopping with us!

New Jersey
1 review
2 helpful votes
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I haven't actually ordered anything, & glad I came to read the reviews first! I'd hate to have my "wedding" dress. Lol prom dress actually, but for my wedding, be messed up :(

Date of experience: December 14, 2012
Elize N. New York Dress Rep
over a year old

Hi Laura,

We strive to provide the best customer service to every person who orders from NewYorkDress and work with some of the best designers from all over the world. The designs and styles we have 100% legitimate. If you have any questions for us, we would be more than happy to assist you - just give us a call or chat with us on our website.

All the best,
NewYorkDress

New York
5 reviews
5 helpful votes
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Completely overpriced and you don't even know if they're really in New York. Over $200 for a dress is ridiculous for some no-brand untrustworthy site. Bought a dress from them once and I wouldn't have even paid over $50 for.

Date of experience: November 30, 2012
Elize N. New York Dress Rep
over a year old

Hello Jenny,

I am so sorry to hear you were not satisfied with your order. We do our best to ensure every customer is 100% satisfied with what they order. We are indeed located in the garment district in Manhattan - our address is posted on our website. We work with some of the best designers from all over the world and make sure we send our customers only the best products. If you need assistance with your order or future order, please make sure to give us a call or chat with us online.

All the best,
NewYorkDress

Illinois
2 reviews
4 helpful votes
Follow R P.
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I work for a brand name designer. NewYorkDress.com is an authorized retailer of brand name dresses from a number of well know designers. They do indeed have a physical location in NYC area. Ignore the Google earth review.

Date of experience: November 9, 2012
Elize N. New York Dress Rep
over a year old

Hi R P.
Thank you for your comment. We work with many designers from all over the world who make beautiful designs that are 100% authentic. Have a great day!

- NewYorkDress

Canada
1 review
13 helpful votes
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I purchased a dress for my daughter's grad and the service was great! I was a bit scared to order on line, but I had a good online person to talk to (Electra).
The dress came from New York Dress.Com to St. John's Nfld Canada in five working days! I was really impressed with the service and the delivery company. I recommend that you follow the measurements that they give you exactly and you will have no problems. DON'T go by what size you usually purchase in the stores. The dresses fit small! My daughter fits a size 8 (usually) and the recommended size for her was higher. The dress fit perfectly when it arrived! It was beautiful. I would order again from this company without any problems!

Date of experience: September 23, 2012
Elize N. New York Dress Rep
over a year old

Hi C,
Thank you so much for your kind comment! We are so glad you were pleased with your order and with our service. We always recommend following our size charts, as all designers are different in size, as you experienced! If you have any questions on future orders, please give us a call or chat with us and we will be happy to assist you.

All the best,
NewYorkDress

Ohio
1 review
2 helpful votes
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I had an absolutely wonderful experience from start to finish with this company. Customer service was one of the best out there. My daughter is ij a pageant this summer and the dress we ordered was spot on perfect and arrived on the day I was told it would arrive. I would recommend this company to anyone and do not listen to any of the bad reviews. Pure nonsense.

Date of experience: June 11, 2012
Elize N. New York Dress Rep
over a year old

Thank you so much for your lovely review!

We are so happy to hear that not only did your daughter receive her dress on time but that it was a perfect fit, we know she must have looked absolutely gorgeous for her pageant and we are just so thrilled with your satisfaction with our service.

We truly appreciate your patronage and look forward to assisting you and your daughter for all your special occasion wear needs!

Pennsylvania
1 review
1 helpful vote
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I should have read the reviews before ordering a dress. They sent me a huge dress for a size 2. I am convinced they change the size. The fabric is not the same as the one in the store. They will not take it back. They have turned me in to the credit bureau after visa removed my payment. I sent the dress back only to receive back again.

Date of experience: June 4, 2012
Elize N. New York Dress Rep
over a year old

Hi Gail,

I am so terribly sorry to hear you were not pleased with your dress. We always recommend that you measure yourself and compare your measurements to the size chart provided with each dress - as each dress and designer runs differently in size. We also always try to ensure that the customer knows of our return policy before they place their order. You can find our return policy on our website: https://newyorkdress.zendesk.com/hc/en-us/categories/115002184788-RETURN-POLICIES If you have any further questions, please feel free to contact us via phone or chat on our website.

All the best,
NewYorkDress

Australia
1 review
4 helpful votes
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FAKE FAKE FAKE!
May 8, 2012

FAKE FAKE FAKE! Don't use this site, they make fake replicas of real designer dresses! They do not accept returns for any reason, and are no longer responding to my emails. The dress is poorly made, paid almost $300 for it and I wouldn't even wear it to a costume party. What a waste of money. I don't know how they sleep at night. If you're going to do fake dresses, at least lower the price!

Date of experience: May 7, 2012
Elize N. New York Dress Rep
over a year old

Hi Sherry,
I am so sorry you had a bad experience shopping with us. We work with many designers from all over the world and strive to provide the highest quality garments at a fair price to all of our customers. Our dresses are 100% legitimate styles manufactured from the designers we work with. If you have any questions or concerns for us, we would love to speak with you - just give us a call or chat with us on our website!

All the best,
NewYorkDress

Kentucky
1 review
1 helpful vote
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I had ordered a dress, day later they called that it was not in stock in my size, so i found another one i like and ordered it, the same thing happened! Finally i just decided i was done with this site, so now i have to wait up to 5 days to receive my money back.

Date of experience: April 6, 2012
Elize N. New York Dress Rep
over a year old

Hi Kate,

Thank you for your comment, we always appreciate feedback as our goal is 100% customer satisfaction. I am so sorry we were not able to get you the dresses you wanted. We work with many designers and items come and go very quickly. We hope you will shop with us again and find something you love. If we can be of any further assistance, please give us a call or chat with us and we will gladly assist you to the best of our abilities.

All the Best,
NewYorkDress

Canada
1 review
11 helpful votes
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This website was a LIFE SAVER! I found a dress I really loved for my graduation, it is the Terani Couture E464 dress in turquoise. It's made in yellow and fushia as well, however I only liked the colour turquoise on me. After reading the reviews here I was really hesitant to order from NewYork Dresses, so I went on a hunt for the dress. Unfortunately, I found out that the manufacturer had actually stopped making the dress, but only in turquoise. Just my luck! The only way to get my hands on a dress was to find somewhere that already had an unsold dress in stock, ready to ship. After calling every supplier in the Canada, and almost every website on google, there were only two places that said they had the dress. NewYork Dresses being one of them. I originally ordered with the other site, because they carried the dress in my size, NewYork Dresses carried one size larger than I needed. Shortly after placing the order with the first site, they e-mailed me saying the dress was damaged and they had cancelled my order. NewYork Dresses was LITERALLY the only website that carried this dress at all. So, I placed the order Monday morning, and by Tuesday night the dress was here. I was very impressed with the fast service, and the dress is identical to the one online, and the turquoise is beautiful! Just have to get the dress taken in a touch, but couldn't be happier!

Date of experience: January 26, 2012
Elize N. New York Dress Rep
over a year old

Hi Emily,

So glad we could assist you in finding your perfect dress! We understand that ordering online sometimes can be risky but we do our best to make sure every customer has a dress they love and that they are 100% satisfied. If you have questions about any future orders, please give us a call or chat with us - we are here to help!

All the best,
NewYorkDress