NeweggReviews 922

Been customer since 2004. Had to argue for 25+ mins for free RMA. Bought a lot of item from several sites. Dont often RMA products. Did not realize there is RMA fee and shipping fee. No going to waste another 25 mins for waiving shipping fee. If companies can offer no questions asked 90 free returns. Dont understand why online company that does not have actual stores cant even match similar service. Not to mention so many rules. Done with Newegg.

I purchased laptop from Newegg. I purchased drop and spills plan from newegg fulfilled buy AIG and servicenet. They advertise fixed or replaced in 5 days. But when i sent my product they are asking for 60 days. This is absolute false advertisement. I was on phone with customer support and supervisor and they both said it will not be returned before 60 days. Why are they putting up misleading information on website to fool customers. I could have bought laptop from bestbuy or walmart. I will never buy from them again

I wish I could give 0 stars... but at least they get 1 star. We purchased a TV from them and it was delivered damaged. Per THEIR directions, we repacked the TV and it was ready for pick up within 48 hours. New Egg NEVER came to pick it up... we had to keep calling them to pick it up. Now fast forward over 1 month... New Egg will not send another TV! HORRIBLE HORRIBLE Customer Service and Business Practices! I'm reporting them to BBB. Don't waste your time or money with this company. Go directly to Best Buy or Costco... better service from their competitors!

My first (and now last) order with newegg went sour. I signed up as a "member" and ordered a projector. Next day, I get a message saying they had voided my order and I had to re-order. I called them to find out why and was told they could not validate my credit card information. I asked what was wrong and was told that by the customer service POC that he did not have access to that information. I was asked for some validation information and was told everything matched and that I would be contacted by someone who could correct the problem. I was contacted and informed that they had corrected the validation issue on their end and I could re-order. Still, I was provided no information as to why my order was voided. Why did they simply not process my order? I went back to their website and discovered they had raised the price on the projector I had ordered. I believe that they voided my order to avoid selling me the unit at their previously advertized price. My credit card company records show that he charge was processed and is pending! I am not going to waste my time dealing with an outfit that treated me this way, especially when there are so many reputable companies that sell at a good prices. My experience is not something that I can recommend.

I've bought a ton of stuff from Newegg over many years. They generally have done a good job in the past but lately the service after an order has gotten stupidly bad. It takes them days to actually ship something after your order. Oh, but you can pay extra money if you want it shipped quicker with an extra expedited handling fee. For more money they ship in the same time frame as their competition. When they finally do ship it they use some sort of fedex to USPS transfer system that is slow as hell and you can't even get an estimated date of arrival while en-route. Currently, an order placed for something as easy as a couple of thumb drives, place on June 23rd, has still not arrived by EOD on July 1. That is SO below the industry standard. You're about to run off a legacy customer NewEgg.

Back in the beginning of April 2015 I got an email from Newegg.com with special deals going on and I decided to order my wife a Apple I-Phone 5. I paid for the phone via debit card and waited about two weeks for a box from them to come. I ended up only getting a manual and phone charger in the box! I right away called Newegg.com and talked to customer service, The person i spoke to stated that he would call shipping and have this investigated and he filled out a file stating that i only got the charger and manual he stated it would take about a week then he would get back to me? Never got a phone call back and never received the I-phone. Place is a ripoff!

I have used the Egg many times to buy computer hardware. Prices are often (but not always) the best you can find for a reputable online retailer. The site is well laid out, and the reviews are very helpful (as are the technical and buying tips provided by newegg on each product and product category).

I have had to return a few products, and newegg has always been a pleasure to work with under the circumstances. I once had to return a heavy computer case TWICE, and they did not hesitate to provide an advance replacement and a prepaid mailing label. Considering the heavily discounted price of the computer case, they couldn't have made much money, if any, on my purchase, but they were nothing but apologetic in regards to my troubles.

At this point I've tried to email the sellers of said items and i'm not sure whether i should expect a response or not, but i haven't gotten one. I received one of the items i ordered in a matter of days, after the seller contacted me for accurate shipping information.

I've done my part, in terms of trying to resolve this issue. I'm trying to contact customer service, to no avail.
This live chat thing is useless.

I probably won't bother with newegg again.

SHADY. Watch carefully when you do anything here. Went to order, processor asked for additional card information, kept declining claiming our mastercard couldn't be verified. I got irritated and went to eBay (found it cheaper by a few dollars anyway). Wrote a product review telling them to make sure the order was cancelled as their processor was incorrect. About 2 hours later, received a "payment authorized" email. Basically, they went in after fact and authorized my payment after I told them not to and their system declined the purchase. Have since asked multiple times through email and telephone to cancel and later pick up their package before it is trashed. Well, guess my bank will have to deal with them now. What a joke these people are. Makes me wonder if they write their own reviews, judging from the rating they have on other sites! USE CAUTION WITH THESE FOLKS. Oh, and also it has been over a month now with no response to my demands. That's more than enough time before I write these reviews wherever I can possibly find!