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Newegg Reviews Summary
Newegg's reputation is mixed, with a notable divide in customer experiences. On the positive side, many customers appreciate the wide selection of tech products and competitive pricing, often citing timely deliveries and satisfactory purchases over the years. However, a significant number of reviews highlight serious concerns regarding customer service, particularly issues with product authenticity, delayed or unresponsive support, and complicated return processes. Customers frequently report dissatisfaction with how complaints are handled, leading to a growing sentiment of distrust towards the company. Overall, while Newegg remains a popular choice for tech purchases, its customer service shortcomings are a critical area for improvement.
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Building a pc. 4th build always order every thing at same time from newegg. First cpu was on backorder set me back almost a month then the m2 ssd went on back order and now the memory ddr4 is on back order. It's been over a month I've been working on this I have the SOME of the parts but am waiting on others. What had happened to the Egg? Omg.
You can trust doing business with this site. All items received on time and in good shape.
So I purchased a refurbished Raspberry Pi on eBay from NewEgg, comes in defective, nothing coming out of the HDMI Cable. Return the thing but no refund. I contacted the company weeks later not seeing the refund in my account, they claimed I had filed a chargeback with my credit card company, which is ridiculous since I had paid with paypal. Anyhow spent hours emailing back and fourth, I had to file a claim with Paypal to get my money back which I did but just a whole lot of trouble! They are either just very bad on admin issues or ill intentioned, in either case I would just shop elsewhere. Go see the feedbacks on ebay from peoples, they are just horrible
Hi Simon,
We appreciate that you've provided us with your feedback and we're terribly sorry to hear about the difficulties you've had returning your order. We understand that you've returned the item back to us and we'd like to take a look at the status of your return. Please feel free to email us at [email protected] with your order or RMA details.
Thank you,
Julia - Newegg Support
Might not be the cheapest, but I don`t have anything bad to say about the company. If you are looking for computer parts just make sure to compare prices from Newegg, NCIX, tigerdirect, and canada computers. These places I would say I trust. Have purchased from all and other than pricing they are pretty close in all other aspects.
I had bought some parts from Newegg but the one that standout was a motherboard bought on 2010 for nearly $65. It was so good still working on my very old desktop that I used daily before getting my new one in 2014.
Hello Luis,
Thanks for the positive feedback!
It’s great to hear that the motherboard you bought back in 2010 served you well for so long. We appreciate you business and if you questions or concerns, feel free to email us at [email protected].
-Mike (Newegg Support)
Well, I did end up getting my full refund after I wrote this review, so let me give credit where credit is due.
Hello Vanessa,
I am sorry to hear about the negative return experience and would like to look into this further. Could you send an email to [email protected] with your RMA number and reference this post? Look forward to hearing from you! -Rella (Newegg Support)
They give you products to choose from at competitive prices and when I shopped there I saved money and had a good product too. You can't beat that. When I ordered from them online, they took my order and delivered it on time with no damages. They guarantee that if anything comes damaged they will take it back and get you another similar product or refund your money.
Good Deal!
Terrible service. They do not care about the customer. Do not waste your time/money here.
Hello Matt,
I’m sorry to hear about your negative experience with our customer service agents. We’d like to look into your issue to see how we can further assist please email us at [email protected] and reference this post.
Newegg Support -Tori
My account claims my item has shipped a week ago, yet my tracking number wasn't ever made active and the shipping carrier never received the item. I called Newegg for a refund, they said it was issued yet I didn't receive confirmation and I still have yet to see my money. I strongly recommend not shopping here due to shady shipping and billing practices.
Hello kdkd,
I’m sorry to hear that your order had a week shipping delay and that you have not received your refund as of yet. I would like to look further into this situation so I may further assist. Please email us your sales order number to [email protected] and please include a reference to this post.
-Mike (Newegg Support)
Although they may not always be the cheapest, their hassle-free return/exchange policy should be something to consider. I've never had any majors issues.
SIMPLY PUT... do NOT purchase ANYTHING from New-BAD-egg! TERRIBLE MERCHANT!
(I am sure there is a limit on the number of characters I can type here, so I will leave it at that.)
Hello John,
Thank you for bringing this to our attention. We're terribly sorry to hear about your poor shipping experiences and we'd like to investigate this further. Would you please contact us at [email protected] with more details? Thank you and we look forward to hearing from you.
William - Newegg Support
Every time I've ordered anything from this company, I have had a good experience. My last purchase was a custom built multimedia computer. Couldn't be happier with it. I received a phone call from customer service to confirm the order, and it shipped within twenty four hours. I had extra ram installed and they used high quality chips in the build when they could have used cheaper quality parts.
Hello Lance,
We appreciate the positive review and your business. We do our best to help people as quickly and efficiently as possible. We hope to continue to bring you great products in the future.
Newegg Support,
-David
This has to be by far the BEST place to get electonics. If you ever have a problem or get the wrong item it is so easy to returen it and get the correct item. I wish some of their descriptions on some items were actually filled out so you knew what you were getting.
Other than that... it's an awesome site!
Hi Jason,
Thank you for your positive review! We truly appreciate your business and you taking the time to share your feedback on how we can improve our descriptions. We'll definitely get that info to our Product Management Team. If there's ever anything we can do to help, please contact us at [email protected]! We're here for our customers!
Newegg Support - William
I purchase items for my classroom from Newegg. In 2013 I bought 26 headphones for my students, used them again in 2014, and still have 18 left, which is pretty good for two years worth of use!
I've purchased a few Computer related items from New Egg. They "sometimes" have fair prices, but not always. They often have items that are difficult for me to find on Amazon, Tiger Direct, etc.
Hello Ray, We appreciate your honesty here on SiteJabber. We have relayed this feedback to our product management team and continue to strive toward providing excellent service and prices. If you have any questions feel free to email us at [email protected].
Newegg Support.
-David
They have a decent selection of computer parts and more. I have had great buying experiences in the past.
Hello Darren,
Thanks for reaching out to us and for sharing your positive experience. We’re happy to provide you with great selections of computer parts and tech. If you have any questions or concerns, feel free to email us at [email protected].
-Mike (Newegg Support)
I ordered about $2500 worth of computer parts to build my own computer. After a lot of troubleshooting, I figured out that the problem was my motherboard, which was about $200, when I tried get a replacement, they said that I "can not return this order." This made me pretty upset, so I tried to write a review as a cautionary tale to anyone else trying to buy that motherboard, but because I wrote that I had a negative experience with Newegg, they wouldn't upload the product review. I eventually wrote down a watered down version of my review, but it hardly what it should have been.
All in all, a computer parts vendor that won't replace faulty product isn't worth using, I will never use them again.
Hello Christian,
I'd like to take this opportunity to apologize that you received a defective motherboard and the negative experience when you contacted us to set up a replacement RMA. We would like to review this to see what options are available for us to assist you. Would you please contact us at [email protected] with your order number and please reference this post. Thank you!
William - Newegg Support
Shop here all the time they have name brands at great prices
Hey William,
Thank you so much for the positive feedback! We’re happy that we can provide you and our customers name brands at great prices!
If you have any questions, feel free to reach out to us at [email protected].
-Mike (Newegg Support)
I ordered 12 drives from to all known Newegg.com once, few days later 10 more, and one more time of 5-6 of them. My first order came in with only 4 items in it. When right away contacted Newegg (right away=upon delivery), they claimed that there are more boxes on the way...
Week goes by since this first box, nothing, another week comes to an end, ANOTHER box finally, but the box what was supposed to be another 13 SSD drives (orders were rather expensive).
But the order is still missing a lot of items. So is another order and so is another; I once again call Newegg, tell them the story; a supervisor of a sort comes on the phone and tells me, to go to my local UPS store, and pack all in one box (no RMA numbers issued!) and ship it with UPS.
Now, I have Newegg on my $#*! trying to collect for all of those items (money for them) which NEVER came to me in the first place. Newegg Preferred Account is trying to collect. NEWEGG.COM is not loyal company at all. People do not shop there. If you know somebody who does, tell them not too! This is a very cruel store! Bunch of Rip Offs! SCAM ARTISTS!
DO NOT SHOP THERE
Gotta love the prices and deals found on this site, especially for anything tech
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Providing computer parts and hardware, hard drives, cameras and software as well as electronics, tools, appliances, sporting goods, jewelry, watches, gaming, and much more. With fast-shipping! Newegg shopping upgraded?
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Hi Steve,
Thank you for sharing your review with us. We're terribly sorry that your items have been on back order and we'd be more than happy to check on the status for you. Would you email us more details to us at [email protected] and please reference this post? Thank you so much!
Newegg Support - William