NeweggReviews 922

I tried buying a product for my girlfriend from NewEgg.

The product was supposed to cost $409.99, they charged my account $420.81...

A few seconds later I received an e-mail that they had cancelled my order for unknown reasons. And They'd refund my money within the next 3-5 business days... This was clearly an automatic email.

I then tried a different payment method as NewEgg is the only american site that has the product. They then charged me $427.34 For THE SAME PRODUCT.

They havn't cancelled it yet, but I now have $848.15 less on my account for trying to buy something that should only have been $409.99... This is absolutely horrendous. Will never shop there again!

Vizio E231I-B1 23-inch LED Smart TV - 1366 x 768 - 60 Hz - WI-FI - HDMI

I BOUGHT THIS TV IN FEBRUARY OF 2015. THE TV STOPPED WORKING, THE SCREEN WOULD FREEZE, AND NOW IT WONT EVEN TURN ON.

I SPOKE TO NEWEGG AND THE SELLER, BOTH SAID THERE WAS NOTHING THAT COULD BE DONE.

I ALSO SPOKE TO THE VIZIO MANUFACTURES WHO TOLD ME THIS COULD HAVE BEEN COVERED UNDER WARRANTY, BUT BECAUSE "BROWNBOX" (THE NAME OF SELLER) WAS NOT AN AUTHORIZED COMPANY TO REFURBISH THEIR ITEMS, THE WARRANTY WAS VOIDED.

THESE PEOPLE ARE SCAMMING YOU. PLEASE DO NOT BUY ANYTHING FROM BROWNBOX.
SOME OF THE COMPANIES VIZIO TOLD ME WHO WERE AUTHORIZED TO FIX AND SELL REFURBISHED VIZIO ITEMS ARE, AMA ZON, BJs WAREHOUSE, WAL MART, ETC.

PLEASE DO NOT TRUST THIS SELLER. A 75% RATING SHOULD ALREADY SPEAK FOR ITSELF. UNFORTUNATELY, I DIDN'T SEE THEIR RATINGS UNTIL IT WAS TOO LATE.

DON'T WASTE YOUR MONEY! THIS TV LITERALLY CRAPPED OUT ON ME IN 8 MONTHS.

Other Thoughts:

I WOULD NEVER RECOMMEND THIS PRODUCT TO OTHER PEOPLE.

AND NO, I WOULD NEVER PURCHASE THIS PRODUCT AGAIN...

NEVER BUY ANYTHING FROM THESE CROOKS. I ordered over $3000 in goods from them. 3 of the items were defective. One $800 hard drive I ordered had a piece of the box missing when I returned it. They would not refund my money. They couldn't resell it anyway. They simply act as though the matter was settled by sending me robotic emails that the problem was resolved and sent me back the item. I now have an $800 paperweight. The same thing happened with two other items. NEVER order from these people. They are totally unethical.

After making a purchase a redirect page ups up soliciting credit card information and SSN. Hackers use redirected pages to attain information from unsuspecting internet users. It was reported FBI internet crimes division. After reporting and a 40 min wait for online chat with Newegg Security I was informed it was a procedure they use and that customer service (Not security which is what I selected) couldn't do anything about it. This is a dangerous internet protocol which could open you (the customer) up to identity theft.

I am so frustrated and have never experienced anything like this. I ordered a new battery backup for computer. Never bought anything from Newegg before. They had a great special. When I received it, it was placed straight in a shipping box. No manual or cd. I went ahead hooked it up an alarm sounded with an alert on display saying failure. A I returned this battery backup EXACTLY HOW I RECEIVED IT. I called newegg right away [as soon as I could get a hold of someone took a day] I explained there was NO MANUAL, CD, OR EVEN RETAIL BOX. When I start it up it said failure and can't even look up what that means because it doesn't have a manual. This was over 2 weeks ago. I spent 3 days trying to get a hold of someone. Transferred several times grrrr. I just received an email saying I'm not getting a replacement because nothing was included in my return. I want to scream I'm so pissed. That cost $124 and there's no way I'm going to be scammed. I'm so upset. I just want my money back don't even want a replacement! This is ridiculous. I'm pretty sure they sent me a refurbished one only thing I makes sense and now they are trying to rip me off. I'm so frustrated and mad at myself for ever trying newegg. I'm not going to let them take me for $124!

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Purchased 2 tablets for granchildren. A month or so later, one failed to work, spent hours and hours on the phone to newegg, i had also purchased a service plan. The rudest meanest people, i used to buy from newegg, and used to like, but never never again. A cimplete rip off, most are poorly rebuilt refurbished now. May work for a short time, but be rady to waste your time and money, jyst go to Best Buy, save the hassle and $$ in the long run

They used to be a really good place to shop. They have stopped caring about their customers. This is evidenced by 1Hr+ hold times on support calls and even webchat! The last two packages I ordered with 2-3 day delivery did not arrive for over 9days (first), and 8 days (second). I can't blame the carrier though, The delay was all newegg. Tracking clearly showed that while the ship tag was generated on order it was never actually boxed and given to FedEx for 4-5 days! After waiting on hold for 70 minutes to get delivery information, mainly asking why the parts I ordered one week earlier hadn't arrived, their response: "We're sorry you expect your order to be delivered quickly, You may have had that in the past, but you could have paid the rush processing to have it shipped sooner." Rush processing is a $3 per order fee they charge to ship your order on the day you order it, you know what every other retailer in existence does for free... I shouldn't have to pay $3 to have them not take 4-5 days to box and ship my order!"

I have always had a pretty good experience with newegg, they have some great sales and good prices, my contacts with their customer service has been good.

Excellent selection and prices. I have always had a good experience with newegg.com from customer service to returns

I stopped using newegg.com a few years ago and never looked back. Why? Well it all had to do with their shady returns. They would not offer returns on certain items unless it had the newegg iron egg guarantee, which you had to pay extra for.

I ordered a pair of headphones and was disappointed with how they fit. I tried to return them for another pair but newegg said I could only return them if I ordered a pair that was the same price or MORE expensive. I ordered a $150 set of headphones and there were no other options at the same price range so I could only buy a more expensive set ( the next pair of headphones were about $225-250. I asked if I could purchase a slightly cheaper set and add additional item to cover the difference so they did not have to issue any refunds, they said NO.

Why exactly would I shop at newegg if I can't return anything?

Newegg is great UNTIL you have to return something.

I would like to state that I used Newegg for both business and personal use for many years, spending thousands of dollars. Newegg makes it seem like they are doing you a favor by returning a product, whether it be due to recieving a DOA or just a POS item. Newegg changed sometime after 2005-2006 and their excellent customer service suffered greatly and now it just sucks. At one time I would have never even considered purchasing at any place other than Newegg but now I only use the site as a research tool for parts. They do have excellent pictures of items and complete descriptions of all product details.

Absolutely the worst web company have ever done experience with in regards to returns. Was sent the wrong item. Attempts to send back are made exceedingly difficult with multiple pages, repeating same requested information. It is with out a doubt intentionally design to frustrate the consumer with the aim they finally give up. I was also direct to use their online chat because of some special situation regarding my order. Ok, no problem, but when attempted to follow their directions was once again challenged by saying I would have to wait for next available customer service rep which was going to be 33 minutes. I didn't want to talk to anyone in first place. Finally got RMA return number, but no promised prepaid shipping label. I'll be damned if I will pay for cost to return something when it was their mistake. All I can say is forwarned if you take a chance and do business with these scammers.

I have been a happy Newegg customer for over a decade. This evening I found that somehow two of my credit cards, both stored on Newegg have been charged multiple charges unknown to me from NEWEGG. There are no orders coinciding with those charges on my account in my Newegg login. I contacted a support agent using the Live Support option. This person was friendly, and somewhat helpful. They found the charges were made on some other account not related to mine. Of course they would not tell me the name on that account. And could not tell me how that other account got my credit cards to make those purchases. They advised me to dispute the charges with my banks and that they would turn it over to their support team to block the fraudulent account. Now I have to cancel two credit cards at the same time and dispute atleast 9 charges. I'm very upset and will not be doing anymore business with Newegg until and only if I get some confirmation of their discovery and correction of the breach.