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NewChic

2.7

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NewChic Reviews Summary

NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.

service
616
value
2,097
shipping
2,105
returns
122
quality
2,138

Instant Feedback

68,073 reviews

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Pennsylvania
1 review
2 helpful votes
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Out of stock product
November 27, 2016

I had a question about delivery on my product. They immediately responded to me and made me aware that they were out of stock. They asked me if I wanted to wait 2 weeks for more products to come in or be refunded. I asked for my money back. They refunded my money with no problems. I will try buying from then again after the holidays when every thing is not so busy. Thank you.

Date of experience: November 25, 2016
Japan
1 review
2 helpful votes
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Amazing backpack
November 25, 2016

This is the back they are shown, it's a very good back very large, and with an amazing quality, it's really apropriate for travelers.
And also de delivery was very good.
Thank you

Date of experience: November 24, 2016
Finland
1 review
2 helpful votes
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Liked the shoes
November 25, 2016

The shipping took it´s time but they were very helpful on newchic about it, and I liked the shoes I bought.

Date of experience: November 22, 2016
Ohio
1 review
6 helpful votes
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Rip off
November 19, 2016

Ordered a bracelet. The first time I put it on it broke in half. Cheap Asian pop metal was like paper. Don't order from here.

Date of experience: November 19, 2016
Newchic N. NewChic Rep
over a year old

Dear Larry S.

Sorry for quality problem, please kindly send the photo/video evidence to http://www.newchic.com/Contact-Us-hc10.html and we will offer you the best solution in 48 hours.

Hope to hear from you soon.

Best regards.
Newchic team

New York
1 review
4 helpful votes
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Cheap products
November 19, 2016

Bought men's dual bucket bag. The nice thing about it is that you can carry it as a shoulder carry, back back, and as a brief case. The shoulder strap broke within hours of use. I then had to use the back pack function, one back pack strap is almost completely torn, 2 days later. It's a matter of time before that breaks as well. I'm getting my money back. Do not shop here. Fraud company!

Date of experience: November 19, 2016
Newchic N. NewChic Rep
over a year old

Dear Dayne W.

Sorry for quality problem, please kindly send the photo/video evidence to http://www.newchic.com/Contact-Us-hc10.html and we will offer you the best solution in 48 hours.

Hope to hear from you soon.

Best regards.
Newchic team

Australia
1 review
5 helpful votes
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WORST COMPANY EVER
November 18, 2016

Will never buy from here again. Still waiting for my items since it was SUPPOSED to be shipped 13 Oct. RIP OFF MERCHANTS...

Date of experience: November 17, 2016
Newchic N. NewChic Rep
over a year old

Dear Debbie G.

Sorry for the delay, at first we recommend you contact with local post office to check it. Because in many cases the parcel was delayed because of bad weather or customs problem. If you can not get it there, please tell us your order id or email address or consignee name, we will check it for you.

Also you can contact us directly via: http://www.newchic.com/Contact-Us-hc10.html
We will answer you in 48 hours.

Best regards.
Newchic team

Best regards.
Newchic team

Ireland
1 review
5 helpful votes
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No stars for this crap service., left me waiting weeks then finally contacted to say 'Item not in stock'., why take money if you don't have stock, error 404 coming up now, cannot get refund! Will not respond! Do not buy from this rip off scam!

Date of experience: November 17, 2016
Newchic N. NewChic Rep
over a year old

Dear Helga G.

So sorry for the problem, would you please tell us your order id or email address or consignee name? We will check it for you.

Maybe the product is hot-sale, so we sold out it soon. Hope for your kind understanding.

Best regards.
Newchic team

Australia
2 reviews
16 helpful votes
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I order a pair of leather flops and I got some high heels boots. I sent them 5 emails with images of the shoes and the package labels. Everytime they asked me to send an email to a new email address which was quite annoying. At the end of the day I didn't even get my refund. Very pathetic...

Date of experience: November 16, 2016
Newchic N. NewChic Rep
over a year old

Dear David S.

So sorry for the delay, would you please tell us your order id? Or the email address? We will check it for you. If we send you the wrong product, you can get full refund.

Best regards.
Newchic team

California
5 reviews
5 helpful votes
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Incorrect size chart
November 16, 2016

I wear a 36C bra and the size chart said that was the size I should order. The bras arrived and are so small I couldn't even hook the back. They are WAY incorrect on sizes! I wrote asking how to return them and haven't gotten an answer. Would like to order something else, but won't until I get credit for the bras.

Date of experience: November 15, 2016
Newchic N. NewChic Rep
over a year old

Dear Patricia B.

So sorry for the size problem, would you please tell us your order id? We will check it for you.

Hope to hear from you soon.

Best regardS.
Newchic team

Canada
1 review
1 helpful vote
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Fantastic!
November 16, 2016

Great experience with newchic! I placed my order on the 11th, with fingers crossed, received it on the 15th (to my great surprise) and all four items (coats and shoes) exceeded my expectations by a mile. Everything looks just as pictured, and the quality of the materials was even better than I'd thought. Everything fit and I'm heading back to the site to order more.

Date of experience: November 15, 2016
GB
1 review
1 helpful vote
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What size
November 16, 2016

I have seen some booties i like my size is 6 you said that you should buy 1 size bigger should i take 6 1/2 or 7 1/2

Date of experience: November 15, 2016
Newchic N. NewChic Rep
over a year old

Dear Brigitte G.

We have detailed size chart on every product page, please check it carefully before you decide to buy. If you are not sure, tell us your foot size and the link of product, we will check it for you.

Best regards.
Newchic team

New York
2 reviews
5 helpful votes
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People are right this company from china is a scam.

Date of experience: November 15, 2016
Newchic N. NewChic Rep
over a year old

Dear Samantha D.

Sorry for the size problem, would you please show us the photo of the product you got? We will see where the problem is. Please use the ruler to measure it so we can see what size it is.

Hope to hear from you soon, please send the photo to http://www.newchic.com/Contact-Us-hc10.html

Best regards.
Newchic team

Washington
1 review
7 helpful votes
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1) It took more than a month for them to have my item in stock, during which time they sent multiples emails asking if I still wanted it. Yes. That's why I ordered it.
2) When I received the item, shoes, not only were they too small, but after I searched for how to tell counterfeit Dr. Martens shoes from the real thing, found these are fakes. Low quality, bad fit.
3) I requested to return the shoes and they wanted photos of them to "give more details of the problem". How does a photo prove the shoes don't fit? Unnecessary. They also wanted a photo of the shipping label, which luckily I hadn't thrown away. Doesn't including the order and tracking numbers in the email give them access to that information?
4) The shoes were not shipped in a box, but simply in one of those thin plastic bag "envelopes". They could've easily been damaged in shipping. Another sign of counterfeit Doc Martens is they are usually not in a box.
5) I will never order anything from Newchic again, and hope they lose more customers through their idiotic, inconvenient return process.
Good day.
UPDATE: 11/18/2016: Since posting this review, I have sent 5 emails to the fraud company Newchic, without getting a response from them. They did respond to my review here, but if you read it, nothing that is said applies to my situation at all. I will be contacting the Washington State Attorney General next week and filing complaints with every consumer protection organization I can contact. This company is advertising in the US, and elsewhere, and running a rip off business out of China, where no one can touch their dishonest practices. I may be a small dog, but I have very sharp teeth.

Date of experience: November 15, 2016
Newchic N. NewChic Rep
over a year old

Dear Sam L

Sorry for the delay, usually the shipping time needs 7-25 business days if you choose standard shipping/ air parcel register, and it maybe delayed because of bad weather or customs problem, hope for your kind understanding.

And for the size and quality peoblem, we are sorry for the inconvenience caused, but we do need those photos to confirm where the problem is and give you the best solution.

Would you please tell us your order id? I will check it for you. Maybe we can offer you 300 points as compensation? Is it ok for you?

Best regards.
Newchic team

Australia
2 reviews
0 helpful votes
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Lovely purse
November 16, 2016

I received my phone purse today and am thrilled with it! Love the colour (pink) and the quality is great. I would recommend New Chic and the purse. Thanks

Date of experience: November 14, 2016
DO
1 review
6 helpful votes
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Men shoes question
November 16, 2016

Where are you located. Fascinated with men shoes but afraid to order as many scams on the web-site. Do you have a phone #?

Date of experience: November 14, 2016
Florida
1 review
9 helpful votes
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It took some time and correspondence, but u did receive my purse. I really like it, and ordered another one. Hopefully, I will not have a problem again. I am happy the company made it right.

Date of experience: November 13, 2016
Newchic N. NewChic Rep
over a year old

Dear Laura M.

Sorry for the delay, did you contact with local post office to check it? We recommend you do it firstly, in many cases, the parcel was delayed because of customs problem or bad weather and you can find it in the post office.

If you can not get it, would you please tell us your order id or comsignee name or email address? We can check it for you.

Hope to hear from you soon.

Best regards
Newchic team

Oregon
3 reviews
11 helpful votes
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Yeah, NewChic is in China, but I got my order in TEN DAYS. The shoes are really cute, and a good bargain. They're unlined leather, so they'll stretch, which is fine. They're a little snug right now, otherwise just fine and just as cute as the pictures. A weekend kind of shoe for a fifty-something like me, who works in an office.

Date of experience: November 11, 2016
Newchic N. NewChic Rep
over a year old

Dear Barbara C.

Sorry for the delay, would you please tell us your order id? We will check when can you get the parcel.

We post the shipping time and shipping methods on every page, you can see them.

Best regards.
Newchic team

Oregon
1 review
1 helpful vote
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Always helpful
November 14, 2016

I am quite satisfied with all my transactions with NewChic. Everyone I have had dealings with has been prompt to respond and always courteous. Thanks, G

Date of experience: November 11, 2016
Switzerland
1 review
1 helpful vote
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Customer service department works well but it would be better if they didn't offer to buy smth which is out of stock, which is often the case.

Date of experience: November 10, 2016
Newchic N. NewChic Rep
over a year old

Dear Natalia S.

Deeply sorry for this problem, maybe the product is hot-sale product, and we sold out them quickly, so we can not inform you as soon as possible. We have many other products, welcome to keep visiting our site.

Best regards.
Newchic team

Sweden
2 reviews
1 helpful vote
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Customer service/newchic
November 13, 2016

Excellent service and great watches, clothes best website!

Date of experience: November 10, 2016

From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


newchic.com
London, LONDON, China
+180
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