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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Ordered and never heard from them, ordered again and never heard again. I should have read the reviews before I ordered.
I ordered the slip on waterproof bootie. I got an email that the item was back ordered and please let them know what I wanted to do. I told them I would just wait. They finally came and I LOVE them. I am so glad I didn't cancel my order. I work in a marina and they are fur lined, great tread and waterproof and I have worn them everyday since I got them. The upper is a quilted nylon. They just wipe clean. I got a size 6 and I can wear a heavy sock with them. I am a size 6 so stay with your size don't size up
It's been almost 2 months since I ordered a men's fall jacket from NewChic.com - and surprise, surprise, I still haven't received it. We have reached out to their 'customer service' and we just keep getting the same response. We keep getting different variations of this:
Dear xxxxxxxx
Thanks for your email.
The tracking number is xxxxxxxxxxxxx
Please contact with your local post office with this tracking number xxxxxxxxx to try to get the order.
Thanks for kind understanding.
Hope you will receive the order soon.
Look forward to hearing from you.
Best wishes,
Kathy
Customer Service
http://www.newchic.com/
-------------------------------------
We have received 6 response similar to this and we finally even went to our local post office to check and the post office said we should never have to do something like this.
It's a flat out scam and unfortunately I'm now out $100.
Dear James K.
Sorry for the delay, would you please tell us your order id or email address? We will check it for you. Since you already contacted with local post office but still can not find it, it maybe already lost, we can return the money or re-send the parcel to you.
Hope to hear from you soon.
Or you can contact us directly, we will answer you in 24 hours:
[email protected]
Best regards.
Newchic team
I ordered from this company, they took my money and never send order. I contacted their online customer service, no results. By the way that is the ONLY way to contact them, NO phone number. DO NOT order from this website EVER! I now have to contact my CC company and will be reporting them to the Indiana Attorney General.
Dear Susan P.
Sorry for the delay, would you please tell us your order id or email address which you used for order? Please send private message to us, we will check it for you.
Or you can contact us directly, we will answer you in 24 hours:
[email protected]
Best regards.
Newchic team
I can say only positive impression. Nice and helpful contact person. Quick reply.The ordered shoues are not on stock yet but I'm sure everything will be fine all over.
First time I ordered 2 bags/purses. Loved them so much I ordered 3 more. Now I hope to get 4 more for presents. Absolutely love the bag. Went to San Francisco, rained all day, bag is waterproof as advertised! Color does not run or rub off, strap is so long and easy to adjust. Perfect amount of pockets and perfect size. I think I have found the PERFECT bag/purse.
Ordered in October, contacted them in late November and asked to wait another week. Contacted early December- given a Post Office reference which didn't work- quite how they can post using Royal Mail when they are based in China- I'm not sure. Offered a new deliver but will take 5 weeks or refund! Asked for refund. Wonder if I will get it as quickly as they took the money in the first place. I won't hold my breath! Suspect it was never sent!
Dear Sally P.
Deeply sorry for the delay, would you please tell us your order id or email address you used for order? We will check it for you.It maybe delayed because of customs problem or bad weather. Hope for your kind understanding. And the tracking information maybe delayed during the shipping period, it only updated after it arrive at destination country.
Or you can contact us directly, we will answer you in 24 hours: [email protected]
Best regards.
Newchic team
Very unhappy I have ordered shoes before thru other sites and they were received promptly. Wanted the boots before snow guess what it's snowing------
Dear Larry a.
Sorry for the delay, would you please tell us your order id or email address you used for order? We will check it for you.
Or you can contact us directly, we will answer you in 24 hours: [email protected]
Best regards.
Newchic team
I never had a problem with newchick and I was very happy with all the service and with the products purchased
Ordered 2 bras, straps were not long enough. 1/2 the length they should have been. Very poor quality. Very poor customer service.
Dear Lisa T.
Deeply sorry for the size problem, here is the return policy about size problem in http://www.newchic.com/return-policy-hc99.html:
④ Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
So please measure it and contact us via email: [email protected] Typical response time is within 24 hours.
Hope to hear from you soon.
Best regards.
Newchic team
I order 3 belts from this Company. I never received the Item. They told me the post Office deliver it by my front Porch. I live in a Condo. The front door is open to 40 Condos. When I asked them for proof of deliver they told me to call the POST OFFICE to get proof of no deliver. The post office they told me they have never heard such BALONY. I finally got a credit from my credit card co. Just so people know the shipper has to call the shipper not the receiver. I would tell every body to spend a little more and don't do business with this Chinese Company. BEWARE YOU WILL GET SCREWED
Dear ALAN m.
Sorry for the inconvenience, please tell us your order id or email address which you used for order? We will check it for you.
Hope to hear from you soon.
Best regards.
Newchic team
The only thing I can say is that NewChic is a want-to-be internet company at best or that they are a total scam. Made two orders both of which were incorrect or never received. Tried to get authorization for a return and Soey in Customer Service played dumb repeatedly. I do not have the time to deal with it. Do not shop at NewChic you will regret it.
Dear Ronald M.
Sorry for this mistake, would you please tell us your order id or the email address which you used for order? We will check it for you.
And here is the return policy: http://www.newchic.com/return-policy-hc99.html
Also you need to contact us directly before you return the problem: http://www.newchic.com/Contact-Us-hc10.html
Hope to hear from you soon.
Best regards.
Newchic team
Sent the order November 7,2016. Paid by Pay pal. No confirmation email. Sent 2 emails asking about the status of the shipping. No reply. This website is a trick!
Dear Elisabetta A.
Sorry for the mistake, would you please tell us your order id or email address? We will check it for you.
Best regards.
Newchic team
Ordered 4 Bras 36D and 4 free size panties. Two of the bras (although all say 36D) would be lucky if they were A cups while 2 others are between a B -C cup. High Waist panties would be uncomfortable to wear. By the way I am a size 6 and weigh 108 llbs so who are these garments meant to fit. Cost £52. Emails ignored. What a waste of money
Dear Marjory J.
Deeply sorry for the size problem, here is the return policy about size problem:
④ Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
http://www.newchic.com/return-policy-hc99.html
So please measure it and contact us via email: [email protected] Typical response time is within 24 hours.
Hope to hear from you soon.
Best regards.
Newchic team
Have bought about 8 dresses one of which was a little small even though it was the size l asked for. Another dress was sent and l could keep the smaller dress too. If something was out of stock l was informed promptly and could either order a replacement or get a refund. I chose a cheaper replacement and the difference was refunded happily. After many emails to sort all this out l was very pleased with how the problems were fixed - excellent customer service... and l love the dresses.
Stay away, waste time, have to open claim to get my money, 0 customer service.
Dear adnan r.
Sorry for the mistake, what can we do for you? Do you have any quality or size problem? Would you please tell us your order id or email address which you used for order? We will check it for you.
Hope to hear from you soon. Or you can contact us via email: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
I ordered some things from this site a while ago, and have heard NOTHING - absolutely ZERO from them but my credit card was charged immediately, of course. When I check their website it tells me my things have been delivered and I've seen nothing so far. And I had my things sent to my work so as to not have them sit outside of house all day. Do NOT order from here!
Dear Lisa P.
Sorry for the problem. Would you please tell us your order id or email address? We will check it for you. If the shipping address is right, absolutely you can get the parcel, please don't worry.
Best regards.
Newchic team
Don't waste your time buying from this site unless you are absolutely certain you will not have to return anything in your order. Customer service is horrible and you will never get a refund! Never again!
Dear Beth L.
Sorry for the mistake, would you please tell us your order id? And you said you already contacted us but the solution is unacceptable? Would you please show us the record of the conversation? Maybe we can offer you other solution.
Here is our return policy, hope it can help you.
http://www.newchic.com/return-policy-hc99.html
And you can contact us directly via livechat: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
Oh My GOSH! My credit card got comprimised on this site of NewChic, and I had to cancel and get a new Credit Card! Be very careful!
Dear Darlene D.
So sorry for the mistake, would you please tell us more details of this problem? Please tell us your order id and the transaction id, we will check it for you.
Or you can contact us directly, we will answer you in 48 hours: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
Bought a bra from this site and was delivered wrong size. As far as they were concerned they sent the correct size because the packaging said so. (Can't wear the damn packaging!) Took photos of the size on the bra and label of packaging showing the different sizes but still did not refund. PLEASE DO NOT BUY FROM THIS COMPANY!
Dear Claire S.
Sorry for the size problem, maybe the warehouse workers put the wrong product in the parcel. Would you please tell us your order id or email address to us ？ We will check it for you and return the money to you as soon as possible.
Best regards.
Newchic team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear COLLEEN E.
Sorry for the delay, would you please tell us your order id or email address? We will check it for you.
Or you can contact us directly, we will answer you in 24 hours:
[email protected]
Best regards.
Newchic team