NewChicReviews 4,545

I can not rate the actual product because I have never received it. The customer service department has been telling me for 18 days that they are "sorry for your inconvenience, we unable to promise delivery date." I will never order from this company or site again and strongly encourage everyone to find a more reliable place to order from as well.
Also, they do not tell you if an item is in stock until after you pay for it. Then the payment verification screen tells you what items are on back order and if you cancel payment right then, it takes 10 days for your refund to show on your card, but only 1 minute for the money to come off your card for the payment.
None of the customer service reps speak English so be prepared for a fake representative name and wait times while they feed your questions into translation software. Awful, awful experience with this company!

Order shipped Dec. 6, still not arrived on Dec. 20, not in time for Christmas! What is status, already sent you an email.
Thomas Mall

I ordered 1 item on Dec. 1. They charged my account as soon as it was ordered. I contacted customer service before Xmas and was told that according to her computer I would get it in a couple of days. Needless to say didn't get it in time. I was in contact with someone on line who said that I should have it within a few days and then said because weekends don't count it could take 35 days. 35 DAYS! What kind of reputable company tells someone 35 days to ship 1 beenie?
I told the guy to just cancel the order and refund my money. His response was " your order should be there in a few days, do you want to wait? Yes?" Then conveniently disconnected. When I tried to get someone else all I got was a big fat nothing.
There has to be someone reputable that this so-called company can be reported to.

I did not receive My Order: *******, it has been sent in 2016/11/18, tracking No.RS*******CN
It is impossible to get information -
What happens to my order.

If your company has problems with supplies to Europe -
Then it is better not to do it.

I paid my money for 10 November, Today is December 18 and I would like to be informed about it when I get my shipment
Or get my money back.

I look forward to a reasonable response to my questions (or money).

My first order was a pair of shoes. I paid for quick delivery, and they arrived within a week.
I ordered a size bigger than normal as I'd read that the sizes come up on the small side. They are still far too small.
It took almost 2weeks of daily emailing to get any resolution, including having to take photos of my feet and the shoes with a tape measure!
I gave them the benefit of the doubt and ordered some socks on 3Rd November. They were supposed to be a Christmas present, but I still haven't had them. After 4 days of emails I was offered a refund which may take up to 2 weeks.

I ordered two pair of lined boot slippers on November 3 for Christmas gifts. On Dec 5, I still hadn't received them or even gotten a message that they were shipped. I emailed the company and told them of this. Their response was that the shoes shipped on November 30 and that they take 7-25 days in the mail. Well, it's now December 12 and I still haven't received them. I have my doubts as to whether I will have them before Christmas. You would think ordering something two months early would garaunteed their arrival on time. Wish I had read the reviews before I ordered! Lesson learned!

I wish I would have read the reviews. I would never have ordered from them. I ordered a quite a few round mandala blankets in a variety of colors for gifts. What I received were all the same color. I had also ordered 8 really pretty bras. I only received 6 and they were all too small. I did not realize they were coming from China, which always runs much smaller. I found their email which states you must contact them before returning. It has been back and forth emails. The last one said I need to take measurements and pictures as proof. I responded that it was becoming such an inconvenience to return items that were clearly too small (I'm a 38 DDD and I ordered 40E to play it safe). Their 40E is our 36C! NEVER AGAIN will I order anything without checking review first!