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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I ordered two hats at the beginning of December and I received them just after Boxing Day. The cost was £15 including delivery, the products are very good quality, very stylish and a perfect fit. I think the delivery time is acceptable, it took 6 weeks for an Apple watch to arrive from the same part of the world. 10 out of 10 New Chic.
Order boots for my Mom for Christmas, I received an email stating they accidentally sent them regular mail( no tracking) still have not received them.
I ordered 2 "T-shirts" and found, when I got them, that they weren't t-shirts. There was no stretch to them and I couldn't get them over my shoulders to get them on. I e-mailed them and explained the problem and suggested that they refer to them as "blouses", not "t-shirts" and explained why. Two days later I was on the site and the same shirts were being called blouses. My refund was made the next day.
I ordered the "super-stretch" underwear. I was so happy with it, I ordered more.
The customer service people are very nice and they do try but sometimes the question is not answered and I wonder if it's an automated "key-word" answer.
The products are a very good quality for the price.
Shipping is often free, or very reasonable.
My orders were received in 5 - 10 days.
The sizing was way off and very inconsistent. I buy at stores and wear an XL, or sometimes a L. Some items here I have to order 3X - 5X. There's no consistency.
I ordered woman dress and paid extra for air shipping in order to receive my item before Thanksgiving. They lie by saying they made a mistake and sent it by regular shipping. After exchanging many emails and last one was thru PayPal, finally, today, 12/30/2016, I received a piece of $#*! very cheap bad quality of cloth no comparison it doesn't look like the one in the picture.
I will never ever order any thing coming from China.
Please please DO NOTwaste your money and time.
Newchi are cheaters. It is not what you see is what you get. Also, it depends if you received it.
Dear Aziz E.
Sorry for the delay and the quality problem, would you please tell us your order id? We will check it for you.
Or you can contact us directly: [email protected] We will answer you in 24 hours.
Best regards.
Newchic team
I have at last recieved my order after a very long wait. Although the coat is no good to me as it is tiny! I ordered a bigger size to be on the safe side but i cant even get both my arms in it! Its also come from china.do not order from this company
Dear lindsay c.
Deeply sorry for the size problem, here is our policy:
http://www.newchic.com/return-policy-hc99.html
Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
So please contact us directly: [email protected] We will answer you in 24 hours.
Best regards.
Newchic team
Where are my last 3 orders?
Order # *******
Order # *******
Order # *******
Thank you, Judy Cecrle
*******@mchsi.com
Dear Judy C.
For order 20741920
Sorry to inform you that we cannot track the parcel because there is no tracking number for standard shipping.
In this case, we recommend you contact with local post office to check it, you can use the number A000421611100A4C to have a try. If you can not find anything in post office, please contact us again, we will re-send it or return the money to you.
For your order 21750483, it just started to ship on 05. December, we recommend you wait 1 more week, because the shipping time is 7-20 business days ( weekends and holiday not included)
And also there is no tracking number, but you can use the number A0004216120500JC to have a try.
Also, the order 21750482 started to ship on 12. December, please wait 2 more weeks.
And the relative number is A0004216120500JB
Hope to hear from you soon.
Best regards.
Newchic team
Ordered over a month ago, no product. This seems to be the norm with these folks. I agree with others that all the positive reviews are being written by company involved English ignorant people. It's so obvious. I guess our money is being spent on their adds instead of actual product distribution. Hey newchic, you suck. What comes around, goes around.
Dear Rick w.
Sorry for the delay, if you can not get the parcel after 1 mouth, we recommend you:
1, contact with local post office, it maybe delayed because of customs problem or bad weather. That is the fastest way.
2, tell us the order id, we can check it for you. But it may needs a few days.
Hope to hear from you soon.
Best regards.
Newchic team
Well its been weeks and no product (ordered on 11-23) I can only assume most of the glowing reviews about this company are from their own employees, note the phrasing. Will never shop them again. #NoNewChic
Dear Mary W.
Sorry for the delay, would you please tell us your order id? We can cancel it and return the money to you. And we can offer you 200 points as compensation, do you agree? Sorry but because of Christmas Festival, now many products are sold out.
Best regarde.
Newchic team
The positive reviews you are seeing on this thread are obviously written in poor English and by the company itselt.
Dear Mary A.
Sorry for the inconvenience, but we never made false comments. If you have any size or quality problem, please contact us directly: http://www.newchic.com/Contact-Us-hc10.html we will give you the best solution in 24 hours.
Best regards.
Newchic team
The items that arrived to day are sized for the tiniest of SHORT people. And as for how to send them back... Well who knows. There was no packing slip and no return address. I'm getting in touch with PayPal... As I don't know what else to do.
The trousers came to just below my knees. I'm 5.6 inches? Duh?
Dear Liz F.
Sorry for the size problem, here is our return policy:
http://www.newchic.com/return-policy-hc99.html
Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
So at first, please contact us, tell us your orde id and the photo of the wrong product: http://www.newchic.com/Contact-Us-hc10.html we will give you the best solution in 24 hours.
Best regards.
Newchic team
I ordered my pair of shoes in in November I still have not received my shoes no way to get a hold of them I'm so mad they just took my money never ever buy again
Dear Brenda C.
Sorry for the delay, if you can not get the parcel after 1 mouth, we recommend you now keep waiting, maybe it is delayed because of customs problem or bad weather. After that, would you please tell us your order id? We can check it for you.
Hope to hear from you soon.Or please contact us directly: http://www.newchic.com/Contact-Us-hc10.html We will answer you in 24 hours.
Best regards.
Newchic team
I will not order from this company again. The sizing on the shoes was way off. They came with no return information or forms. When I disputed it thru paypal I was told I could mail them back to "China". Right. That would have cost more than the shoes. And they know that. What a rip off company. Do not order thru them.
Dear Cindy t.
Sorry for the size problem, here is our return policy:
http://www.newchic.com/return-policy-hc99.html
Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
So at first, please contact us: http://www.newchic.com/Contact-Us-hc10.html we will give you the best solution in 24 hours.
Best regards.
Newchic team
I only picked one because they didn't have a 0 or I would have picked that I ordered a Christmas present for my boyfriend on Wednesday the order said one day shipping Monday through Friday business days exclude holidays and weekends if I order on Wednesday my order should arrive Thursday maybe Friday at the latest i Message customer service she said it takes 7 - 20 business days to deliver a package so the site lied about being one day shipping now my boyfriend dose not get a present to open on Christmas hopefully have his order by January 18th that'll be the 20 days business day delivery schedule so annoying don't advertise something that's not true. I Search several websites for the item I bought and the only reason I ordered from new chick was because it said it was one day delivery I will never order from this site again and I suggest you do the same unless you want to wait over a month for your item! I did show my bf a pic of his gift since he wont get it for up to 3 more weeks buy then it will just be his birthday present please do not order from this company.
Dear Teasha F.
Sorry for the delay, maybe you made a mistake, 1 day shipping maybe means Processing time 1-2 business days normally, and the fast shipping time is Expedited shipping service ( 5-8 business days). Here you can check the delivery time: http://www.newchic.com/shipping-methods-hc13.html#321
Please wait a few more days, if you can not get the parcel after 20 business days, please contact us again. Or please contact us directly: http://www.newchic.com/Contact-Us-hc10.html We will answer you in 24 hours.
Best regards.
Newchic team
Ordered boots middle of December. They took money from my account but no boots as of Christmas day. Email said error on shipping on their end and unfortunately no tracking number available. Tried email back no response. Very disappointed. Will not be ordering again from them.
Dear Patricia C.
Sorry for the delay, usually the shipping time is 7-25 business days, so we recommend you now keep waiting, maybe it is delayed because of customs problem or bad weather. If you can not get it after 25 business days, please contact us again, we can return the money or re-send it for you.
Best regards.
Newchic team
The Newchic company is extremely unreliable. It might even be some kind of a scheme. They charged my credit card the day I ordered a couple of items but 2 weeks later nothing was shipped to my address (according to their website). Once I complained 2 weeks later, I was told it's going to be shipped out the very next day. In any case, a month later and I still have not received the items I ordered.
Dear Katerina W.
Sorry for the delay, maybe the products are hot sale, we don't have enough products so we cannot send the parcel to you as soon as possible. If you choose standard shipping/ air parcel register, the shipping time usually it 7-25 business days. Would you please tell us your order id? We will track it for you.
Hope to hear from you soon.Or please contact us directly: http://www.newchic.com/Contact-Us-hc10.html We will answer you in 24 hours.
Best regards.
Newchic team
Ordered boots on December 2nd and no product yet. Their typical response is to ask for an order number that you are not supplied with. The bogus tracking link Shows package going from China to Hong Kong and no movement until I started complaining and posting. Once I asked for a refund they said too late it already shipped. First by carrier them by registered postal USPS service. They said 7-20 days well if my math serves me correctly Dec 2nd + 20 days = your time is up! Been asking for return info and they refuse to supply it to me. Fraud! I have reported to PayPal and Facebook. Next is US Customs and China
Dear Brenda D.
Sorry for the delay, but the 20 days in fact means 20 business days ( weekend and holiday not included), and after 20 business days we recommend you contact with local post office to check it at first, it maybe delayed because of customs problem or bad weather.
Would you please tell us your order id? We can check it for you.
Hope to hear from you soon.Or please contact us directly: http://www.newchic.com/Contact-Us-hc10.html We will answer you in 24 hours.
Best regards.
Newchic team
I have not received my shoes yet it has been 3 weeks will not be here for Christmas The e Mail disappeared off my email can not find a trace of my order I would rate this as really bad will deny payment on card if shoes due not come
Dear Kristin A.
Sorry for the delay, because of Christmas Festival there are too many parcels in sorting center so the processing time maybe longer, would you please tell us your order id? We will check it for you.
Hope to hear from you soon.
Best regards.
Newchic team
Ordered goods which took over a month to arrived, absolutely love the shoes and jumper I ordered which were good quality. Emailed company to ask where my delivery was and received prompt reply and was able to track my order which arrived shortly afterwards.
Usually when I order from new chic my order is filled right away and shipped out I like that promenade service unless there has to be a back order if so I am notified I will always order from new chic I like the products. *******@gmail.com
If I could give this company a zero I would. I ordered 4 items from them, of an intimate nature. They sent me the items. That wasn't the problem. The problem was that they would refuse to let me return the items & they were extremely difficult. The items were too small for me. First of all, this company is run out of China & there email correspondence person wasn't sufficient or very intelligent when dealing with English speaking people. They said they wanted me to take pictures of the items, then I could return them. They were extremely vague & didn't say specifically to measure the items until after the 3rd time of corresponding. After getting back to me the 4th time (this was while I was out of town & it was thanksgiving) they said I had to redo the photos. They were too difficult & I knew they were never going to take the items back or refund me. Don't ever buy a thing from them. I won't ever again!
Dear Rachael R.
Sorry for the size problem and the difficulty during the conversation process, please show us the photo of the conversation between you and the service, we will check it and give you an compensation.
And please tell us your order id, we will check the size problem.
Hope to hear from you soon.
Best regards.
Newchic team
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Dear Cindy M.,
Sorry for the trouble.
Your order was shipped by Standard Shipping because of system error. This will not happen again.
If you haven’t received your item within the estimated time, please contact us by Live chat or [email protected]. We will give you a reasonable solution.
Hope you can receive your item asap.
Best regards.
Newchic team