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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Good items. Quality as I expected. Delivered by registered airmail. Took some time as xmas n new year holidays but m glad it finally arrived. Tnks dearies
Overpromise, underdeliver. Don't buy anything from these people. The junk from China, ordered in November is actually sent via Chinese Junk, then sled dog, mule train and rickshaw. Still not delivered despite all their promises. This appears to be a scam that should be investigated by the authorities.
This company claimed to have delivered my item on a Sunday but no one turned up at my door as I was home all day, also nothing was left with my neighbours!
I emailed 3 times asking who received/signed for the parcel but they never replied, they even disabled my login in details so I could not even check the details and the reviews I left there...
This company is a big time scam/fraud, stay the hell away from them!
Dear David D.,
Sorry for the trouble. We usually give you a reply in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
If the item was delivered but you haven't received the item, we recommend that you can contact the local post office. They will help you.
If there are any problems about order, please contact us via Live chat or [email protected] in time and will do the best to help you.
Best regards,
Newchic team.
Impossible to return item. They want you to jump through hoops to rtn item. They asked for pictures. Shipping to rtn is very pricy. This company is a rip off. Substandard qty for their merchandise too
Dear Anne D.
Sorry for the trouble. Here is the return policy of Newchic. http://www.newchic.com/return-policy-hc99.html. If you want to return the item, please contact us via Live chat or [email protected], and then we will offer you a reasonable solution according to the return policy. If there are product problems, we usually need some pictures or video from customer to show more details about the problem, so that we can find the best solution as well as improve the product quality.
Best regards,
Newchic team.
I like how they let know about orders coming! Thank you so much & love all the shoes!
I received goods that were damaged and was forced to return at my own expense and still gave not received a refund. It has been several months
Dear Charles,
Sorry for the trouble. We usually check the item before shipping it out. If the item you have received is dirty and used, please send some pictures to [email protected]. We will check it and then give you a reasonable solution according to our return policy. Here is the return policy. http://www.newchic.com/return-policy-hc99.html.
Thanks for your feedback. We will improve our service and serve our customers better in the future.
Best regards,
Newchic team.
When I did not receive my order, I contacted the customer service.
They suggested I contact the post office which I did but, no results. I explained this to the NewChic customer service and requested a refund. This was expedited quickly and without any fuss. This prompt action was most appreciated.
I was going to buy these shoes. However, after reading several pages, the bad reviews sounded credible.
Dear Lisa,
Sorry for the trouble. It is normal that some customers love the items while others give us a negative review.
For the size problem, to choose a correct size, we recommend that you can measure your own size and then read the size reference on our product page. Also, If want to return the item, you can contact us. Here is the return policy. http://www.newchic.com/return-policy-hc99.html. We will do the best to help you according to the return policy.
We always send the products according to the order list if you have placed the order.
Sometimes, there are uncontrolled factors that may cause longer time to arrive. We are trying our best to improve our shipping service as well. If there are any problems of order or the product, please contact us via Live chat or [email protected] in time and we are ready to offer our help. Thank you.
Best regards,
Newchic team.
I feel as though I am buying directly from the source, no middle man, and I love not paying a lot for fashion items that I only want for a season or two. This is not not lifetime clothing, it is great value for low-priced fashion. I feel the Euro shoe sizing (in cm) is very accurate, and sure the shipping takes about 3 weeks, but they tell you that up front.
I order shoes for my mother for Christmas. I was unaware they would be shipped from China. It took from 11/29/15 to 1/4/16 to receive them. They were as represented and I had no problem with size or quality. I was not provided with a shipping number (but could pay for one if I wanted to) so I contacted the company. Carrie Li worked hard and kept me advised along the way. I was very disappointed in their Shipping Arrangements and time, but finally got my product after Christmas.
Dear Jody. Sorry to hear that your are disappointed in the Shipping Arrangements and time. For the delivery time, you can check here. http://www.newchic.com/shipping-methods-hc13.html. Sorry for the delay. Sometimes. The item may be slightly delayed because of customs clearance and the holidays. We will do better in the future.
Best regards,
Newchic team.
I placed an order a month ago and still haven't received item. Tracking shows it is sitting in China. I can only imagine what the quality is going to be when and if it ever arrives.
Dear Earle R.
Sorry for the delay of the item. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, The item may be slightly delayed because of customs clearance and holidays. We really hope our customers can receive the item asap. Could you please give us your order number? We will check it for you.
Also, you can contact us by live chat or [email protected].
Best regards,
Newchic team.
Hat has arrived finally, I do love it though, it is very warm & cosy, not the quickest web site that I have used, so if you want it I a hurry its not for you,
I ordered boots as well. I went back to see when they were shipped and it was 11/30/16. Now it is 1/4/17. My order # *******
Dear Addie B.,
Sorry for the delay of the item.
We have checked your order. Your order was shipped out on 2016/11/30. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. We really hope our customer can receive the items in time. Sometimes, The item may be slightly delayed because of customs clearance and holidays. Hope you
Can receive your item as soon as possible. Could you please wait a few days?
If you haven’t received your item in 7 days, please contact us by Live chat or [email protected]. We will check your package for you. Hope you can receive your item soon.
Best regards,
Newchic team.
If I had of known that my boots were coming from China, I would have either NOT ordered or ordered a larger size. Now I'm getting the run around...& I'm not a "happy camper". I will pursue the credit card option as mentioned. Thx!
Dear Anita G.
Sorry for the trouble. The items was shipped from China. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully
And then offer you a resonable solutions.
Here is the return policy of Newchic.
④ Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
Sorry for the trouble again, We will do better in the future.
Best regards,
Newchic team.
Even thou it took longer then i expected ( 27 days to be exact) i was told it could take up to 25 days... i ordered dec 2nd in hopes i would receive in time for christmas... i emailed a few times and got prompt response within a day. They were always reassuring i would get it soon... i was very pleased to get my order... it was of great quality i am very pleased with the product. I would order again just not in december the busiest time of year :) happy new year newchic and thank you. Sincerely laurie
For those of you that used a credit card for your order, dispute it with the credit card company and most likely they'll credit your account back. My dad ordered some men shoes (not knowing the size was international size) and they didn't fix. He was told it would cost him $43.00 to ship the shoes back to China.
Dear Sandy,
Sorry for the trouble. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a resonable solutions. To choose a correct size, we recommend that you can measure your own size and read the size details on our product page. Thank you.
Here is the return policy of Newchic.
④ Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
Sorry for the trouble again, We will do better in the future.
Best regards,
Newchic team.
Bueno solo he comprado una gorra y en relación calidad precio no esta nada mal, lo único malo es que tarda casi un mes en llegarte a casa, así que si vas ha hacer un regalo pídelo con un mes de antelación por que si no, no te llega a tiempo.
Dear Enrique.
Sorry for the trouble. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, The item may be slightly delayed because of customs clearance and holidays. We really hope our customers can receive the item asap. Hope you can understand.
Sorry for the trouble again. We will do better in the future.
Best regards,
Newchic team.
Have seen this a few times in the reviews and wish I would've checked newchic out prior to ordering..."They lie by saying they made a mistake and sent it by regular shipping" This exact situation happened to me also. Ordered boots mid Nov and my boots were supposedly sent Nov 30. Was to take 15-17 days. Well its Jan 1st still have not received them. The package can only be tracked before it makes it to the USA. Horrible tracking system! I have complained and and once again they say track it (which is impossible) or just WAIT due to the holidays. Will never order from them again. Will post if I ever receive them... but don't hold your breath
Update: It has been 2 months now, still no boots. Checked with post office, nowhere.
Dear Amy,
Sorry for the trouble.
We have sent your order by standard shipping because of System error.
Your order cannot ship out in time, because the item was out of stock. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.
The item may be slightly delayed because of customs clearance and holidays.We really hope our customers can receive the item asap. Hope you can understand.
If you haven’t received your item within the Estimated Time, pleasecontact us by Live chat or [email protected]. We will check your order for you.
Best regards,
Newchic team.
I ordered boots 11/22/16, still not here... they are impossible to get ahold of. I should have read the reviews before I ordered... very disappointed!
Dear Francie B.,
Sorry for the delay of the item. Could you please give us your order number? We will check it for you.
Also, you can contact us via live chat or [email protected].
Hope you can receive your item as soon as possible.
Best regards,
Newchic team.
In their Facebook ads they do not disclose that they are in China. Had I known this I would not have ordered. I ordered the ankle boots on Nov 12th. They say they shipped on Nov 29th. PayPal issued payment on 11-30. After numerous emails I still have not received them. Too bad if they had been a Christmas gift. I have lodged an official complaint with PayPal today. I would not order from this company again.
Dear Cathy,
Sorry for the trouble. You ordered the ankle boots on Nov 12th and we shipped thew out on Nov 29th for the reason that the item was out of stock. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.
Sorry to hear that you can not receive the items before Christmas. The item may be slightly delayed because of customs clearance and holidays.We really hope our customers can receive the item asap.
If you haven’t received your item within the Estimated Time, please contact us by Live chat or [email protected]. We will check your order for you.
Best regards,
Newchic team.
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Dear Michael O.
Sorry for the trouble. All the products are tested before we ship them out. If there are product problems, please contact us by Live chat or [email protected]. We are trying to improve our shipping service. However, sometimes, there are uncontrolled factors that may cause longer time to arrive. We really hope our customer can receive the item asap. If you haven’t received your item within the estimated time, please contact us in time. We will check your package for you and offer you a reasonable solutions.
Best regards,
Newchic team.