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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I ordered a pair of shoes on Nov 13-2016, got e-mail saying the shoes was out of stock, got another e-mail on Dec 3 2016 order shipped, never received the order, every time I sent e-mail to inquire about the order, I was told to wait for few more days, I filed a complaint with Paypal on Jan 3 2017 and again I got e-mail from Newchick saying to wait for few more days. I waited for 17 mores days still didn't receive the shoes. Today, Jan 20-2017 I escalate to Paypal claim and Paypal says they will contact Newchick, they have 10 days to respond. Don't ever buy anything from this company, they got my money on Nov 13 and it is now Jan 20 and no shoes in sight.
I ordered boots on Dec. 12. The tracking number said it's in China on Dec. 17. The tracking has not been updated and they keep asking me to wait another week. It is now January 20th and I still have not received my boots. I keep asking for a refund and they keep putting me off. TERRIBLE shipping process.
Dear Bobbi,
Sorry for the delay of the item.
We understand that it is very frustrating that you can't receive the item soon and you might have been doubtful about a successful delivery. Sometimes the carrier's website does not update in time even if the parcel is in process. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html.
Sometimes, the item may be slightly delayed because of customs clearance, holidays or bad weather. It is out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
If there are any problems of order, please contact us via Live chat or [email protected] and we will do the best to help you.
Best regards,
Newchic Team
Great service from customer service - very quick to answer my email when boots I ordered were bit slow arriving - immediately send me them again - they arrived - and very satisfied with the product - Thanks New Chic
I ordered few pairs of shoes on Dec 2,2016 and it was shipped out the next day in two packages. To my surprise, one of it was received 2 weeks later, but the other one was not for over one and half month. When I emailed customer service, Soey gave me quick response and follow up with my shipment. New Chic has to review their shipment method since a lot of people complain.
I ordered 6 items on or about the same day(15th of Dec.) which I expected to receive by Christmas. 2 got here in a very timely manner, 2 Got here on Christmas Eve and the other 2 got here today Jan. 18.
Although the products are very nice and I love the low prices, I don't like the shipping at all... no tracking numbers to see where the heck your stuff is!
Dear Lynne.
Sorry for the trouble. Sometimes the orders may be split by the system automatically since they are in different warehouses or can not be put in a package due to product characteristic or some items were out of stock at the moment. Therefore, they will be sent in separate packages. You can't receive the parcels at the same time. Sometimes, there are uncontrolled factors that may cause longer time to deliver. We will improve our system so that customers will know about the split orders quickly. We are trying to improve our shipping service as well. Standard shipping can't be tracked.
If there are any problems of order, please contact us via Live chat or [email protected] and we will do the best to help you. Thank you.
Best regards,
Newchic Team
I bought shoes from this site. Next day $5000. 00 were gone from my same credit card with $188.00 transaction fee.
Dear Harjinder,
Thanks for your order on our site.
Do you mean that you have lost your money via credit card transaction? It's a very serious problem.
Newchic is a legit and reliable online shopping site and we never take more money than that of the orders.
Could you mind sending your order number to [email protected] that we can help you check the transaction details in your order from us?
We also recommend that you can have a check with the bank to protect the transaction sercurity of all your payment account.
Looking forward to your email, Newchic is glad to help you.
Best regards,
Newchic Team
Well after receiving a response from customer service regarding returning the product I first have to take pictures and measurements please! I took a picture of 8 on the label in which I was told I was sent a 10 apparently that's Chinese size but the label is "WesternStyle"? Really? Oh and ya I paid $50 (sale) $65 with shipping but to send it back $140 will take & weeks or $179! I will give the coat to someone in need before I pay that to send it to you and they can thank YOU for it! I will "Never Again" order from you or let anyone I know do so. When I give it to them with the label still on it do you want a picture of that too?
A joke!
The rating didn't give the option of 0 so I had to put 1
Dear Jax,
Sorry for the inconvenience caused for your questions.
Here's our return policy: http://www.newchic.com/return-policy-hc99.html#549.
You can see the returns conditions, process, note, content and address on it.
If you cannot receive the reply from us via email, you can contact us via other contact methods:
Email:[email protected] Typical response time is within 24 hours.
Live Chat: We are on live 24/7.
Phone:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Submit Now: Message us directlyand we aim to respond within 24hours
Newchic is glad to help all our customers.
Best regards,
Newchic Team
I saw this advertised as a SLIMLINE credit card wallet with one SLIM pocket for currency note storage, was I disillusioned when I received it, supposed to be suitable for men's trouser pocket, that's a joke it measures 20 cms long, 10.5 cms wide & 2.5 cms thick with 2 big bulky pockets with zips & tags big enough to fit an overcoat. Will never buy from this company again I feel I was dudded with this product it's crap compared with it's advertised photo on the Telstra Media page.
Dear will g.,
Sorry for the trouble. We have measured the items before selling them. You can find all the details about the sizes of each item on every product page. If the item you have received does not meet the size chart or the item is different from the advertised picture, please send the relevant information to [email protected]. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Best reagrds,
Newchic team.
I mean, you're ordering stuff that's seriously discounted, of course it's from China! If you don't want to pay out the nose for shipping, you have to expect that it's going to take a long time to get to you! Don't give a bad review just because you didn't do your homework
My order has been stuck in China since December 29,2016, it has not moved. Customer service is polite but no help. I have ordered from companies in China before and it has NEVER taken this long. There is obviously a problem and they could have shipped out another one. I have demanded a full refund so we shall see how long I have to fight for that. I will let you all know if I get my refund.
Dear Christy,
We understand that this is frustrating that you can't receive the item soon. And you might have been doubtful about a successful delivery. However, please be advised that sometimes it takes more time than usual for items to be delivered or the carrier's website does not update even if the parcel is in process. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. If you haven’t received your item within the estimated time, please contact us by Live chat or [email protected]. We will check your package for you and offer you a reasonable solution. Hope you can receive your item asap.
Best reagrds,
Newchic team.
I ordered a pair of boots on 12/2/16 and they claimed they shipped on 12/3/16. They charged my credit card for them on 12/4/2016. When i called 1/7/2017 asking what happended to my shipment. Not knowing that it took 2 months to get this stuff. They disabled my login and now convenient for them they can't find me. Even when I gave the reference number on the charge line on my credit card. What a bunch of scammers.
Dear Patti,
Sorry for the delay of the item. We quite understand it is very frustrating that you can't receive your order in time. Sometimes, there are uncontrolled factors that may cause longer time to deliver. We really hope our customers can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or [email protected] and we will do the best to help you.
Besides, Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the item and love the items as well. We will not disable your login. If you have any doubts, please contact us.
Best reagrds,
Newchic team.
Soey has been amazing! My boots were out of stock so she asked if I wanted a refund. I said yes, but then a day later I had to cancel my visa debit card because it was compromised. The refund would not have gone through as the card had changed. So I decided to email her and tell her what happened. She got back to me and said the boots I wanted were now in stock so she is making a new order. I will be getting my boots! I have never received such a quick response and great service on an online store like NewChic! I saw the ad for this store on Facebook and I am so glad I found it. This is my second purchase from NewChic and I love how fast the order comes. My first set of boots are absolutely perfect! I know my second pair will be the same! Absolutely worth buying from NewChic!
Thanks to Soey who gave me immediate information when I emailed New Chic regarding the status of my shipment; the responses were very prompt. I was initially concerned about making the overseas purchase but the item arrived safely and the customer service from Soey was excellent.
I had ordered some boots for winter and they were a long time coming. I contacted NewChic via email to chase up the order and they offered a refund there and then. It was issued within 12 hours.
Subsequently the boots were delivered and I informed then of such, having ordered a different pair as a replacement they took care of the cancellation refund and everything else.
I would happily recommend NewChic to anyone wanting to order clothing online.
BTW the boots are of excellent quality and exactly as described on the order page, I am one very happy customer.
I am satisfied with the product and with the customer service who responded immediately to my emails and helped me find my package. Thank you.
I placed an order a week ago and no confirmation email, nothing! Where did my order go! There is nothing under orders when I sign into my account either!
Dear Amy Z.
Sorry for the trouble. We definitely send the products according to the order list if you have placed the order. Please check your order status on your account. If you never receive the confirmation email, could you please check your junk mail? Maybe the email was there. If you have any problems about your order, please contact us via Live chat or [email protected] in time and we will do the best to help you. Thank you.
Best regards,
Newchic team.
Ordered snow boots... they arrived when promised fit like a dream and they are great considering we are dealing with an abundance of rain in our area!
Jk
I placed my order and it was stated on order confirmation that item would be in stock January 9 and that my Paypal account would not be charged until shipment made. On January 9th I found that I had been charged but shipment had not been made. Email sent to newChic. Their reply did not answer my inquiry only stating that item had been backordered an additional 10 days. They also stated that charge was made when order received which was contrary to order confirmation I sent second email with no response. Went through Paypal and they finally responded saying they would be glad to cancel my order and refund my money. If money not refunded then I'll dispute through Paypal. There's something not right about this company... BEWARE.
Dear Carol.
Sorry for the trouble. For the back order problem, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently. If you don`t want to wait, please contact us via Live chat or [email protected], we can give you a full refund.
Besides, your Paypal account would not be charged, It was kept by papal. When you received the order, and then we will receive the payment.
Thanks for your feedback. We will improve our customer service and serve our customers better in the future.
Best regards,
Newchic team.
In reading reviews, I noticed how many consumers were surprised to understand after they placed their order that this company was located in China. Do some investigation so you know what to expect! ANYTHING coming from China is going to require additional ship time due to customs. I ordered a pair of those highly-advertised rain shoes in November. I knew to order two sizes up. I covered them with additional tracking, but that information was lost in some kind of system glitch. They eventually arrived yesterday. They fit OK, which I'm fine with because they are mostly for rainy days. I appreciated the constant contact and swift replies to my emails. The price point was appropriate.
My order took a long time to arrive, but the company did a brilliant job in tracking the order and kept me informed on every step. Well done
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Dear Thanh.
Sorry for the delay of the item.
About the back order problem, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please place more attention to it when customers place the order.
Sometimes, there are uncontrolled factors that may cause longer time to arrive. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or [email protected] and we will do the best to help you.
Best regards,
Newchic team.