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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I recommend to buy to this company for her seriousness, You have facility in the purchase and the products that sell are of good quality
I gave 5 stars, and that says it all. And I hope that will stay with 5 stars :). Delivery to Croatia is a little longer, but support is great, and thank you.
So I ordered some stuff from them sometime in January, but never get any email notifying that my order has ship or not. Tried to email them, but never got any response. I say stay away from this company!
I ordered 2 items and was waiting for them to arrive at my home, so I wrote an email and was positively surprised to get a very quick answer! Very nice to be able to communicate with reale people when you have questions!
Thanks!
Fun, chic, current and good prices! My four orders have all been well made, true to the pictures and I get lots of compliments. Shipping can take some time but it's worth the wait!
I was always worried about on line shopping, but then I saw NewChic, saw a pair of boots I liked so order them, I was happy about the price, it said 7 to 20 days for shipping, which is normal, but then I got an e-mail telling me that the boots were out of shock.If I want to wait they would have a new shock in soon, if I didn't want to wait they said they would refund me the payment right away. I choose to wait, now have my boots, and Love them. Will do more shopping with NewChic. For this summer Thank you again. For the great service you gave me. L. Williams
Despite bad reviews I liked the product enough to test run a few items. I started contact with them by me hovering their every move on my order.
1. After the first few emails, they don't respond
2. ALMOST EVERYTHING IS OUT OF STOCK, and they won't let you know on the website
3. If you (like me) were willing to wait however long it would be, they don't care and delete the order when you aren't looking
Basically whatever you prepare yourself for will not be the thing that goes wrong.
At least they give full refunds.
Dear Caitlin,
Sorry for the trouble. Thank you for your comment.
1. We usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
3. We usually inform the customers when the item will restock. If you don't want to wait, please contact us, we will arrange the refund for you asap.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
I ordered two pair of shoes. After about 2 weeks I received and email that they were on back order and what would I like to do. Within 3 days of receiving email I responded to cancel the order. I received an email stating too late item has shipped. When the shoes finally arrived I discovered that a size that I always purchase and typically runs slightly big was too small and narrow. I contacted the company and they stated since the product was not defective then I would have to pay for return to China. The return shipping fees are more than the cost of the shoes, so off to the homeless shelter they go. This is a situation where the price was too good to be true.
Dear Tina B.
Sorry for the trouble. For the out-of-stock items, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order. Also, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.
We have measured the items before selling them. To choose a correct size, we suggest that customers can measure their own size and then read the size reference on our product page. If the product you have received does not meet the size chart or we sent the wrong size to you, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Best regards,
Newchic team.
So i bought this face mask from New Chic & i figured since it wasn't a necessity or something i neede fright away i could wait a little while for it but IT NEVER CAME IN & THE TRACKING NUMBER THEY GAVE ME DOESNT WORK.
Dear alysha,
We understand that it is frustrating if you can't received the item in time and you might have been doubtful about a successful delivery. However, We definitely send the products according to the order list if you have placed the order. Sometimes it takes more time than usual for items to be delivered because of customs clearance, holidays or bad weather. The carrier's website does not update even if the parcel is in process. We are trying to improve our shipping service as well. If you haven’t received your item, please contact us by Live chat or [email protected]. We will check your package for you. Hope you can receive your item asap.
Best regards,
Newchic team.
I ordered my straighteners in November and I have contacted New Chic numerous times and they have still not refunded me or bothered to respond. DONT NOT USE
Dear Maureen,
Sorry for the delay of the item. If your order was shipped in November and you haven't received it, please contact us by Live chat or [email protected]. We will check your order. Maybe the item was lost. We usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there. If you contact us via live chat, you will get a quick response.
Any questions, please feel free to contact us. We will improve our customer service and serve the customers better in the future. Thank you.
Best regards,
Newchic team.
I ordered two items last December they seemed to take ages to arrive in Crete. I contacted NewChic who responded straight away and were excellent, advising me to wait one more week. Within a few days my parcel arrived. I had the purse which I love because it's small, neat and everything fits in. My husband had the leather money clip which also holds his cards. Both brilliant, highly recommend.
I am glad that I discover Newchic! Very beautiful clothes and the service is excellent.
That I shall tell the entiere world
Thanks
I bought a Sexy Front Zipper Wireless Breathable Sports Bras Embroidery Thin Yoga Bra andSexy Breathable Seamfree Wireless Bra Gather Adjustable Soft Bras, but the first like used no tag. The photos of the things they sell do not correspond to what they sell. I paid more money for shipping but the package came late too. Simple I put my money in the trash.
Dear Marly C,
Sorry for the trouble. All the product images were taken in kind. If the product you have received does not meet the pictures on the product page, please send some picture to [email protected], our customer service will check it carefully and then offer you a reasonable solution.
Sometimes, there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well. Hope you can understand.
Best regards,
Newchic team.
I placed 2 orders consist several items.
They sent the item one at a time; at the end I did not receive all of the items.
Sent e mail to *******@gmail.com with no RESPONSE at all.
Cheap but not honest...
Dear Toni.
Sorry for the trouble. If you have any questions about the order, please contact us by Live chat or [email protected]. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive a response, please check your junk mail. Maybe the email was there.
Sometimes, there are uncontrolled factors that may cause longer time to arrive. We are trying to improve our shipping service as well. Hope you can understand.
Besides, [email protected] is used for collection, so you will not get a response.
Best regards,
Newchic team.
I placed a first time order with NewChic and expected my purchase to arrive the same week like with most online purchases I make with other companies. I skipped by the option to expedite the order for a few extra dollars. I also didn't read the normal shipping time expected of up to several weeks. When it didn't arrive in a week, I found out it was because I did not expedite it to arrive quickly. My error. Now that I know, if I need something quickly I can expedite the shipping. If not in a hurry, standard shipping will get the product to me within a month. Like I mentioned, the quality of the product is well worth the price - and the wait! But just in case I need it quicker, I can take the expedite option to arrive quickly. Thanks NewChic. Awesome products!
I strongly do not recommend anything from this website because the products are crap and the return policy is non-existent. They'll torture you with overly-polite email responses asking you a million questions requesting pictures of your shoes, feet, measurements, etc. And no matter how many of their questions you answer, they will continue asking more and more until you realize that you will never get a refund and this was all pointless.
Dear Elena,
Sorry for the trouble. Here is the return policy of Newchic. http://www.newchic.com/return-policy-hc99.html. If the product has any problems, for example, the item was damaged or we have sent the wrong item, we need some pictures from customer to show more details about the problem. So we can offer you a reasonable solution as well as improve the product quality. We can promise that we will surely solve your problem according to our return policy.
Any questions, please feel free to contact us by live chat or [email protected].
Best regards,
Newchic team.
Why would my order arrive soaking wet inside the packing container? I ordered boots in Dec. And I knew it would take weeks to get it since they came from China but did not expect to get wet when I cut the package open. The boots were soaked clear through when I opened the package and took 24 hrs to dry.
Dear Debbie,
Sorry for the inconvenience.
If the item is wet when you received it, you should send us some pictures of the item, we will check it for you and then offer you a reasonable solution.
Besides we will pay more attention to this problem and pack the items well before shipping them out.
Any questions, please contact us by live chat or [email protected]. We will do the best to help you.
Best regards,
Newchic team.
I ordered Some squishies and few of them says payment in review and others say payment pending ım so confused
Dear Ceyda.
Sorry for the trouble.
If the status of your order is payment pending, it means that you placed the order but you haven't finished the payment.
If the status of your order is Review, could you please send your email address to [email protected]. We need to check your order and then we will tell you the reason.
Best regards,
Newchic team.
Send my money back!? Never received the things I have ordered. They say they delivered them but where? I am so mad right now I could spit fire. Such a bad business! First thing they were back ordered I wrote because I still wanted then they said they were delivered now I am out of money and items!
Dear Susan,
Sorry for the trouble.
About the back order problem, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please place more attention to it when customers place the order.
You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. We understand that it is very frustrating that you can't receive the item in time. Sometimes, the item may be slightly delayed because of customs clearance, holidays or bad weather. We are trying to improve our shipping service as well. Hope you can understand.
Any questions, please contact us by live chat or [email protected]. Thank you.
Best regards,
Newchic team.
Order Take a lot to arrive. Still didn't get It. Have to ask my Money back. Very quick answer from customer service. A bad experience. I will not repleta.
Dear Ligia.
Sorry for the trouble. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be slightly delayed because of customs clearance, holidays or bad weather. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
If you have any questions about your order, please contact us by Live chat or [email protected]. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Davy. Sorry for the trouble. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be slightly delayed because of customs clearance, holidays or bad weather. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
If you haven’t contact us via [email protected], we usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
Any questions, please feel free to contact us.
Best regards,
Newchic team.