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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Another rip off china site. Notice how all the positive reviews dont quite have a grasp of the English language? And any problems always, "my fault". Please. Scammers selling low budget, too small knockoffs.
Ordered and received a pair of shoes I ordered in size 11 which the info suggested I order larger since their shoes run small. Received them and they were still too small. Contacted them, measured my feet and they said they didn't have any that would work. Instead of returning them they instead refunded me $8.31 for shoes I pd. $22.82 for. Beware seems to me to be a scam.
Dear Judy,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
You can find all the details about the sizes of each item on every product page. We suggest that our customers can measure their own size and then read the size reference to choose the right size, not the usual size they buy.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
If customers don't like the item and want to return it, they need to pay the shipping fee. If the item has any quality problem, or we sent the wrong color, wrong size, wrong item, customers don't need to ship the item back, we will send the new one to customer.
Best regards,
Newchic team.
Thanks for your immediate attention to refund since the wrong item was shipped! After contacting you with the appropriate information, you were very timely in returning my money to my account. And, as a added privilege, I did not have to be inconvenienced by returning the other item! I'm very pleased! Again, thank you! Satisfaction guaranteed!
It took very long, but finally I have received some of the products. It took them 2 months to advise that some products were not available anymore, but they were reimbursed
I ordered a cap 3 months ago and am still waiting for it. Everytime I call in I get the same agent, Sky, and she repeats the same thing over and over. I asked for a refund and was told that it would be done in 72 hours at the latest. It has been over a week now and I have not received credit back on my account.
"Keep the money if you need it that bad!" It was worth it to worn others. I would give a zero star but cannot do that unfortunately.
Dear Craig,
Sorry for the delay of the item. The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
If you didn’t receive your item within the estimated time, please contact us by Live chat or [email protected]. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you.
The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below.
Paypal: Within TWO-THREE business DAYS
Creditcard: Refund within one business day, but bank processing may take 7-14 natural days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
If you can't get the refund within the estimated time, please contact us, we will check it for you.
Best regards,
Newchic team.
Stay clear what a load of crap very poor service takes days to get back to you not a very professional outfit poor quality goods
Dear george,
We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
We will imrove our customer service and serve you better.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. If you want to return or exchange the item, please contact us via [email protected]. Customers can return the item if they don't like the item, but they need to pay the shipping fee. If the item has any quality problem, or we sent the wrong color, wrong size, wrong item, customers don't need to ship the item back, we will send the new one to customer.
Best regards,
Newchic team.
Ordered a bikini. Size mentioned on chart seemed to be proper bt after trying not proper. They dont take the order back instead give 500 rs as compensation. No complete refund recived
Dear Khushboo,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
You can find all the details about the sizes of each item on every product page. We suggest that our customers can measure their own size and then read the size reference to choose the right size, not the usual size they buy.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
If customers don't like the item and want to return it, they need to pay the shipping fee. If the item has any quality problem, or we sent the wrong color, wrong size, wrong item, customers don't need to ship the item back, we will send the new one to customer.
Best regards,
Newchic team.
Bought two dresses and upon receipt could not understand the sizing. Apparently they have no idea of American sizes. Purchase price of about US$60 total seemed attractive but return rules made it impossible to reasonably return. Required postal return with tracking number - estimate of $52.00! Ended up giving the dresses to skinny teenager.
Dear Mark.
You can find all the details about the sizes of each item on every product page. We suggest that our customers can measure their own size and then read the size reference to choose the right size, not the usual size they buy.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
Customers can return the item if they don't like the item, but they need to pay the shipping fee. If the item has any quality problem, or we sent the wrong color, wrong size, wrong item, customers don't need to ship the item back, we will send the new one to customer.
If you want to return or exchange the item, please contact us via [email protected]. We will do the best to help you.
Best regards,
Newchic team.
Screw me once... ok... I'll learn (NEVER TO ORDER FROM YOU)
No personal contact with me... just your requote of "your policy"...
DO NOT ORDER FROM NEWCHIC... THEY ARE A SCAM!
Dear Ed-Gail.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
Customers can return the item if they don't like the item, but they need to pay the shipping fee. If the item has any quality problem, or we sent the wrong color, wrong size, wrong item, customers don't need to ship the item back, we will send the new one to customer.
You can find all the details about the sizes of each item on every product page. We suggest that our customers can measure their own size and then read the size reference to choose the right size, not the usual size they buy.
If you want to return or exchange the item, please contact us via [email protected]. We will do the best to help you.
Best regards,
Newchic team.
I love some of the items they sell but the reviews make me reluctant to buy any thing else, I bought a jumper from them in Jan this year it never arrived, got the same bs as everyone else, delayed shipment! Go collect from post office! The best one is bad weather! Got a £5.68 refund after 2 mths even though I paid out over £14, nice money makeing scam, you get punished for their mistake, like I said dresses look stunning but very wary of you'r reputation plus some of you'r good reviews obs done by someone with a limited grasp of the English language, could it be the same people who work on you customer service perhaps?
Dear jean,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html.
If you didn’t receive your item within the estimated time, please contact us by Live chat or [email protected]. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you.
It is normal that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We also hope our customer can receive the item asap and We are trying to improve our shipping service as well.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
Sometimes, the parcel can't be delivered in time because of some reasons. We usually tell our customer going to post office and collecting their parcel. They can find their parcel.
Best regards,
Newchic team.
Purchased a bra knowing very well what the site was (Asian cheap products - they have a useful place in the market), however after two months my package is nowhere to be found.
Used the online chat service asking for a refund because it's clearly been lost, and she tries to tell me that she will issue me a refund but I will be charged again if it shows up. I cannot control what gets slid through my mailbox and I'm sorry but it has been over two months. Good customer service would not play games like that. My agent was very condescending and we talked around in circles. Super frustrating experience.
Will not be using this page again.
DEAR Rhianna,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html.
If you didn’t receive your item within the estimated time, please contact us by Live chat or [email protected]. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. We also hope our customer can receive the item asap. Hope you can understand.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
Why are all the people's profile in reviews pictures of animals or flowers, you have no details about your company and no telephone numbers?
DEAR marjorie,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
Here is the link of Newchic. http://www.newchic.com/. You can get the details here.
Also, you can contact us in many ways.
1. [email protected] or [email protected]. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive our email, please check your spam. Maybe the email was there.
2. Live chat. You will get a quick respond.
3. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
Best regards,
Newchic team.
I was reluctant to buy a bra online but the price was too good to be true, I had to try and I'm glad I did. I'll be honest a couple didn't fit so I contacted customer service. I was not aware of the reurn policy before I purchased (my fault), but the customer service people were very nice and very helpful. I did not regret my experience at all and I definitely plan on coming back to see what else they offer. Thank you newChic.
This is a total scam. They are based in china and I waited over a month with no package. They give you a bogus tracking number and then say sometimes you have to pick it up at the post office. Good luck figuring that one out. FRUAD!
Dear mason.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. It is normal that the parcel take a month to be delivered. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather.
If you didn’t receive your item within the estimated time, please contact us by Live chat or [email protected]. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.
Sometimes, the parcel can't be delivered in time because of some reasons. We usually tell our customer going to post office and collecting their parcel. They can find their parcel.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
Bought a merchandise and payed air mail services with was supposed to be delivered in seven to 10 days. Its been over a months and nothing has arrived yet. Even the tracking services is not working properly. Send several email, and never got an answer. Live chat is never available. I'm felling hopeless.
Dear Vicente.
We usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your spam? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
If you choose Expedited Shipping as shipping methods. You can receive the item in 5-8 business days. If you choose Air Parcel Register as shipping methods. It usually takes 7-35 business days (weekends and holidays are not included) to be delivered（The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html.）
You can check your order status on your Newchic account. Also, you can contact us by live chat or [email protected]. We will check it for you. Hope you can receive your order asap.
Best regards,
Newchic team.
I had a good experience buy a women clothing from NewChic. Even though it took almost one month to receive the product, the product was satisfying my expectations. When I sent emails to report the delay in delivery, NewChic team responded me and inform the tracking status. I experience a good service from these people.
Ware kam schnell, gute Qualität. Da es aber nicht meine Größe war, netter Kontakt und Teilgeldrückerstattung.
I ordered 2 pair of shoes and when I got them they were so extremely small it was ridiculous. Then I tried calling the 800 number for returns and the number is not a good number. You have to call China to get a hold of anyone. The online chat is of no help what so ever. My suggestion is do not order from this Chinese company. Total rip off!
Dear Cee,
Sorry for the trouble.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. We suggest that our customers can measure their own size and then read the size reference to choose the right size, not the usual size they buy.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
Fantastic service for his company. No problem at all in requesting another size and for no charge. Didn't even have to return the items. Brilliant and First Class all round.
Man, I ordered a mens ring to give it to my friend as a wedding gift. Guess wat, his wedding got over, he has a kid now (just sarcasm) still I didnt get the ring, I dono y they have kept live chat, everytime they tell the same bull $#*!, its in transit, it is on its way. I think they are sending packages through pigeon, infact even those birds would have delivered my order. Real $#*!ty people. This company must be banned.
Dear Darshan,
Sorry for the delay of the item.
You can find your order details on your Newchic account. Also, you can track your order as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather.
If you didn’t receive your item within the estimated time, please contact us by Live chat or [email protected]. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.
We are trying to improve our shipping service as well and hope our customer service can receive their parcel asap.
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Barbara,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. So they posted the positive reviews. All the positive reviews are real, not fake. Our customers come from all over the world. So their mother language is different. It is normal that they don't quite have a grasp of the English language.
If you have placed the order on Newchic and you have doubts about the product or your order, please contact us by [email protected]. We will do the best to help you.
Best regards,
Newchic team.