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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I ordered two items from New Chic. They came quickly, and are made of very nice material. They seem to be very flattering with a great fit but unfortunately I mis measured and ordered the wrong size. I contacted New Chic about them not fitting. They have been wonderful, answered all of my questions and are sending me a new one free of charge. Highly recommend!
I made an order which arrived in the wrong size, the wrong colours and an item missing - no docket and the size labels cut off.
It has taken almost 4 weeks to sort this out with numerous irrelevant emails. Not once was I contacted "within 24hrs" as their policy states.
The products themselves were lovely - the customer service was absolutely appalling.
Size is where this company is elusive. The quality is excellent and worth the hassle. Phoenix (the customer service employee that assisted me) was very accommodating. NewChic does not hide their return policy from you it is in plan site for all to see. I am Happy to say My corrected size is in the mail and it has been worth the wait. :)
My whole experience was crap, we learn from our mistakes. Do not buy from them, trust me...
Dear John.
Sorry to hear that you have a bad shopping experience. Could you please contact us by [email protected] and give us more details of your problem? We will do the best to help you.
Many customers have placed the order on Newchic. And they received the chic items and love them as well. It is normal that customers have problems when they place the order online. If you contact us, we surely will help you.
Any questions, please feel free to contact us.
Best regards,
Newchic team.
The package has arrived in good condition, service and customer service very good.
I'm sure I'll make a next purchase.
Thank you,.
I'very bought three pair so far. They're cute, fit well and can't beat the price. I've pointed several coworkers to the site.
I still have not received my order. It took a week to ship it and then 33 days is what they quote for getting it in hand. So if you are wanting this for a gift on a certain date, order it a couple months ahead of time. The customer service person, Alexandra, refused about 6 times to give me an expected delivery date. It gave me an uncomfortable feeling that they don't live up to their word.
Dear Leslie,
Sorry for the trouble. The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When your order was shipped, you will receive an email from our system. You can track your order if you choose the shipping methods with tracking number. We understand that all of customers want to receive their order asap. We hope so. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
Besides, many shipping methods are available. If you need to receive the item in shorter time, we suggest that you can choose Expedited Shipping or Priority Direct Mail as shipping methods.
Also, we will improve our customer service and offer the better service. Hope you can receive your order asap.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
Waited ages for delivery ridiculous waiting times on live chat 4 hours to 40 mins for customer service, goods ordered on 4th arrived 27th. Shoes stunk of glue and ridiculous sizing. Could not be bothered to send back threw them in the bin. 1st time customer never ever again. I will make sure i never recommend this company to anyone.
Dear karen.
Sorry to hear that we can't offer you the best service. We will improve our customer service and offer the better service.
We have measured the items before selling them. You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that customer can measure their own size and then read the size reference on our product page.
You can return the item. Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
If the product you have received does not meet the size chart or the item has any quality problem, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
All the merchandise I have received so far from this company has been of good quality and I am going to buy many more times from them.
I just wanted to say how wonderful customer service has been. I received bras that were too small and they have been very accomidating in getting the correct size sent to me
The bras I purchased are really nice quality and style, and the price can't be beat. The site recommends to order up one size, but even so, the first order came in still way too small. The customer service was very nice, tho, and sent the correct size right away. Check the size charts!
Helpful always, good service efficient service and good choice of goods to review.
Very fashionable styles in good quality material.
I bought 2 pairs of shoes, which are too big. I would like to return them but the parcel had no receipt, no return address, no shipping information. I have tried to contact them through their website but can't, it tells you to contact them but doesn't say how. I want to get a smaller size - the shoes themselves are great - but can't return them or get a refund.
Dear Maxine.
You can contact us in many ways.
1. email address: [email protected] or [email protected]. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can return the item. If you want to return or exchange the item, please contact us via [email protected]. Our customer service will tell your how to return the item.
Best regards,
Newchic team.
MY NAME IS CLARITA. I FOUND THIS COMPANY ON FACEBOOK AND I START ORDERING. I HAVE A VERY GOOD RELATION WITH THE NEWCHIC. THEIR MERCHANDISE IS DURABLE AND VERY INEXPENSIVE... I WILL RECOMMEND THEM TO MY FRIENDS,...
I'm so glad with my bag! Soon I will buy something else I already have seen and love it. Greetings from Mexico.
What impressed me was the after sales service. Although, i was under the impression that this is a huge site and my email will be lost among others, i received an extraordinary personalized after sales service and i am very happy about it.
Fabric is great quality. Would suggest ordering next largest size as items run small. Colors match photos.
So glad I didn't spend my money on this crap... its a SCAM. DONT WASTE YOUR HARD EARN MONEY... buy American. China stuff garbage
Dear shelley,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. It seems that you didn't place the order on Newchic, we suggest that you can have a try. You will love our products.
Everyone has different personal value. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. If you have placed the order on Newchic and your item has any problems, we will help you.
Best regards,
Newchic team.
I purchased two very pretty bras. After reading the suggestions before I purchased the bras that they ran small, I decided to order two sizes up from what I normally wear. The order came and the bras were still too small. I would say not sized for American women. The company refused to exchange them and suggested that I should just take the loss and donate them to the goodwill. I will do that but they will not get another dime from me or anyone that I know on social media. Ie. Facebook, Instagram. They left me with a poor customer experience then sent me this link to review them. Well here is my review.
Dear Gloria.
Sorry for the trouble.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. If the product you have received does not meet the size chart, we usually need some pictures to show the problem. Our customer service will check it carefully and then offer you a reasonable solution according the return policy.
We always measure the items before selling them. You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that customers can measure their own size and then read the size reference on our product page.
Sorry we can't offer you the best service. We will improve it and serve our customers better in the future.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
Bought baking tips etc for my wife's birthday 5 weeks ago STILL has not been Shipped from China. No reason slow of a shipment time
Dear Mike.
Sorry for the delay of the item. We understand that It is very frustrating that you can't receive the item in time. Many customers can receive the item within estimated time. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. Hope you can understand.
You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Many shipping methods are available. If you need to receive the item in shorter time, we suggest that you can choose Expedited Shipping or Priority Direct Mail as shipping methods.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maree.
So sorry to hear that we can't offer you the best service. We will improve it and serve our customers better in the future.
We apologize that we have sent the wrong size, wrong color to you. We always check the items carefully before shipping them out. It is the rare case that we sent the wrong size and wrong color. We will pay more attention to this issue.
For the wrong size and wrong color item or the defective item, we usually need some pictures, because we need to check the pictures and then offer you the best solution. Also, if the item has any quality problem, we will talk with the suppliers and improve the quality as well.
Any questions, please feel free to contact us.
Best regards,
Newchic team.