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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Happy business with this people. Even when a little trouble happens, they solve it fast and effectively. A pleasure to make deals here!
I like different and hard to get items. This is a good site for that. Only down fall is most of it comes from China so it takes awhile to receive your items, but if your not in a rush its worth it.
The order had to be forwarded and USPS made a mess of it, but NewChic was very responsive and decided to resend another order. I was very happy with their handling of the situation. The original order shipped much faster than expected.
I placed my order a month ago. Still waiting. Needless to say, I will never buy again from this company.
Love their products they are inexpensive, yet well made, and fit to how they advertise. They answer customer service inquiries right away, and are very concerned that one is satisfied with the experience. A++ plus will definitely continue to buy from them.
The shipping of my items was very fast. I liked the quality very much but one did not fit. They went to the trouble of finding the correct size for me and resending.
Thanks very much. I'll be shopping here again.
Really cute items, and nice quality. Can't beat it. Great gift ideas at a great price.
Great Customer Service as well.
I ordered two types of Knitting needles. When I got my order one of the items was missing. I wrote to Customer Service and they promptly replied. They sent out my missing item and kept in touch until it was delivered. I will be ordering from NewChic again.
Not responding to my query at all... don't order anything from them but I won't write off my money easily... So disappointing
Dear Leena,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
You can contact us by many ways.
1. email address: [email protected] or [email protected]. We usually reply to your email in 24 hours ( weekend: 48 hours). If you never receive our emails, please check your Spam. Maybe the email was there.
2. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Also, you can check your order status on your Newchic account.
Best regards,
Newchic team.
I wish I had checked these reviews before ordering. I ordered a pair of boots and only after my order did I realize that they were being shipped from China. The shipment took over two weeks. The boots are way too small - although they are the size that I ordered, the size is MUCH smaller than a standard US brand of the same size. I contacted "customer service" via chat. The service agent was not skilled in English - and kept answering in a repetitive and 'robotic' manner. I was not offered a refund (unless I ship them back to China and who knows when I would hear back from them) nor a replacement. All that was offered to me is 'points' in their system for re-ordering another product. I paid over $30. For the boots and the 'points' offered (not yet delivered to my account) are valued at $4.00. This is NOT a company that I would deal with again and I hope that my review can save someone else the time, trouble and money lost.
Dear janet,
Sorry for the trouble. Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
About the sizes, we have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
It was a pleasure to do business with this company. I had some issues with the tracking but customer service was very prompt in returning my emails within 24 hours. All issues worked out and my packages came within 2 1/2 weeks
I ordered 4 items on Feb 28,2017 and I received them on first week of April. One of them was out of stock so I had to cancel and refund and one of them was faulty in its sleeve's out. Now I claimed the item and I am still waiting their response. Before you order, you make sure it takes a lot of time to get what you order. Sometimes you have to wait more than 2-3month or more...
Dear Jinnie.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. If you choose flat shipping as shipping method, it is normal that the item take one month to be delivered. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather.
If the product has any problems, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Best regards,
Newchic team.
Service provided by NewChick is simply great. Communication is fast and the customer is treated with proper care and attention. I highly recommend shopping with NewChic.
Ordered a cheap pair of clogs for the beach. Thought it was a good price. While ordering the instructions were to order the next size larger because they run small. So I did. Well they were too big. So I found out that I have to pay the postage to send these shoes back to China! Also have to send them a photo of shipping receipt as proof I mailed them. Took weeks to get the shoes because they ship them from China. I tried to cancel my order after reading many bad reviews( wish I read them before I ordered) but they just happened to ship my order the day I asked to cancel it. What a waste of money
Dear Judy.
Sorry for the trouble. We have measured the items before selling them. We always solve the problems according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
If you returned the item, we need the tracking number, when the item was delivered, we can arrange the refund for you asap. Hope you can understand.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
I received my order for 2 bras and was so surprised how well fit and comfortable the product was! The bras felt like they were custom fit for me! I couldn't believe the comfort and fit of what I ordered. Customer service was one of the best I ever had to deal with. The experience I had with Customer Service made me feel they truly cared about what my concern was and fixed it! I recommend NewChic to all!
I ordered, both the same. The price was excellent. I wasn't sure if I would ever receive them because they were coming from China and sometimes that can be "iffy" at best, but just when I thought that I would never see them, I checked the tracking and saw they were due to be at my house in a couple of days. Well, they did arrive and i was very happy with them. They were just as described and just what I wanted. Thank you. I will probably order something else from New Chic. Sincerely Nanci K. From Kalama, WA.
I ordered last week, spent $200. They put the items in 5 different order numbers. Just got 5 emails saying they were refunding my money. No explanation. I will have to see if they do.
Sharon
Dear Sharon,
Sorry to hear that. Sometimes they may be split by the system automatically since they are in different warehouses or can not be put in a package due to product characteristic. We will improve our system so that customers will know about the split orders quickly.
Sometimes, the order will be cancelled by system because the item is out of stock before and it can't restock in time. So the system may cancel your order and refund.
Any questions, please contact us by live chat or [email protected]. We will do the best to help you.
Best regards,
Newchic team.
I placed an order for 3 pairs of shoes, which I did receive in a timely manner, but I also received a duplicate order and was charged 2x on my credit card. I only ordered from them 1 time. I went back and looked at my orders and am letting my credit card company handle it!
Dear cathie,
We never charge the customer account twice unless you placed 2 orders. We kindly suggest that you can contact your credit card company if you have the problem of payment. Also, If you have some informatiosn to shows that we have charged twice, but you only place an order, please send the information to [email protected]. We will do the beat to help you.
Best regards,
Newchic team.
DO NOT order from this company! They will screw you over when you attempt to return items. I have been dealing with them for over 3 months to refund my order, and they just give unacceptable excuses "as claiming they STILL haven't received the order back" when it has been OVER 3 months since it was shipped back to them!
OH... it was also shipped the same day for an order I refused, but they got that one back! Just not the orders where they have to refund my money! Save your money and shop somewhere else!
Dear WC,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. If customers don't like the item and want to return it, they need to pay the shipping fee.
If you have returned the item, please send the tracking number to [email protected]. When we received the item, we will arrange the refund for you.
Any questions, please feel free to contact us.
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrea,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. It is normal that the item take one month to be delivered. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather.
If you didn't receive your item within the estimated time, please contact us by Live chat or [email protected]. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.
We are trying to improve our shipping service as well and hope our customer can receive your order asap.
Best regards,
Newchic team.