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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Here is the summary of the deduction made on my account by new chic which to be seems unacceptable and not a best practice.
Dear FAYOYIWA, SAMSON BABAJIDE
Guaranty Trust Bank eLectronic Notification Service (GeNS)
We wish to inform you that a Debit transaction occurred on your account with us.
The details of this transaction are shown below:
Transaction Notification
Account Number: ******9442
Transaction Location: E- CHANNELS
Description: POS/WEB PURCHASE TRANSACTION
Amount: 14,921.88
Value Date: 06-Nov-2017
Remarks: -*******- -onlinesqaure shen zhen shi CN 40.62 USD
Time of Transaction: 14:24
Document Number: 470
Where in the world is deduction made without a confirmatory email or let me make use of my toke on OTP to initiate the transfer? I am Fayoyiwa Samson Babajide
It's been over a month since i placed the order and i still have not received the goods. Now i believe i will never see it.
To me it seems lika a total fraud. Stay away.
Dear No N.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your register email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have placed the order but not received or any other questions， please contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
Recently purchased a man bag for a gift. The photo displayed was of high quality and the price the reasonable. My order was placed 10/15 and did not arrive until 11/4! Upon arrival I knew I'd been scammed. The bag looked cheap and was 3x smaller than what they displayed on their website. I realize now that a lot of these Chinese online sites steal photos from other sites and sell you a replica. Not to mention poor customer service. No return label sent, no refund option. I was totally embarrassed after presenting the gift. I will never purchase anything from this business.
Dear Brenda B.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped out, you will receive an email update (via your register email address). Besides, you can log in your newchic account and check order status in Newchic website: My Account -- View Orders--My Orders.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide. Also, size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
Do not support underpaid and inhumane treatment of workers from this company and so many online sites based in China (Modlilly too)! They falsely advertise and send sweatshop made garments!
Spread the word!
Any positive post on this site are bots/fake.
Dear michele g.,
Sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide. Also, size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
If they spent half a much money on Customer Service as they do responding to complaints (just look at their responses, although most are just boiler plate files) maybe things would be better. In summary shipping times suck, ability to track items is non-existent, product sizes are whacko, product quality is inferior and finally ability to contact either through Chat or Email is minimal at best. Why would I want to shop here again? I WOULDN'T! RUN AWAY AS FAST AS YOU CAN! Very interesting... by the time I posted this review and went to look at it I had a Newchic response... Apparently just automated. I REST MY CASE!
Dear Brian T.,
Thanks for your order and we are sorry for the inconvenience.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system via your register email address. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I was very upset when my newly ordered dermapen unit arrived with the actual dermapen unit missing. I had not dealt with NewChic before and gave them an unsatisfactory review on 7/12/17. Although I had my doubts about being able to get this resolved, I emailed NewChic with my complaint. The next day I received a response from Summer who is on the customer service team. She kept constant contact with me when I needed answers, usually responding to me the same day. After several emails between us, Summer had a new order shipped to me, along with tracking number and delivery date info. I was so pleased with her attentiveness and willingness to help me. I received my replacement order in perfect condition and the derma pen works great. Thank you to Summer for renewing my faith in NewChic!
I emailed customer service today regarding a derma pen stamp unit which I paid for upon placing my order. It arrived in 10-12 days. When I opened the parcel, the only items in the box were the plug to the unit and the additional needles... the main item. The actual derma pen unit, was missing from the indentation in the box where it was supposed to be placed... I mean how could anyone not see that the unit was not there before shipping. I am currently awaiting to hear back from them with a resolution to this problem.
I ordered a pair of shoes and they were too big. When I contacted the company via email, their response was quick. They said I could keep the shoes because shipping them back is too expensive. They offered me either a refund, or to send me a smaller size at no additional cost. I got the smaller size. The shipping takes 2-3 weeks but the product is good and the customer service is very responsive and courteous.
Ordered boots on Oct. 22nd. I still have not received them, and I can not seem to get in touch with you.
Dear Gail B.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped out, you will receive an email update (via your register email address). Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can log in your Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Best regards,
Newchic team.
I ordered boots and was out of stock. Couldn't find order to get any info. They contacted me on messenger and from then on kept me informed on my order. Took awhile but I received them and loved them. Fit well and wear them every day since. It is overseas company so don't expect it in a few days. They were honest with me and came through with my order.
Dear Una b.,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. And we will keep you updated
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
The tracking is very sketchy and I paid extra for quick delivery. This was my first order with this company and will be my last! DO NOT ORDER FROM THIS COMPANY! I am only out of $27 but it's still my Money and I received nothing in return.
Pamela
Dear PAMI M.,
Sorry for the inconvenience.
Sometimes, the tracking information may be updated slowly by the logistics company but it is still in transit. We are trying to improve our shipping service as well. Thank you for drawing our attention to this case.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number. Once your order has been shipped out, you will receive an email update.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can log in your Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Best regards,
Newchic team.
Order was for my disabled son, never came way too late asked for a refund told cant have one cant even track the order feel like I have been ripped off dont buy from this company furious
Dear Kimberley,
Sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number. Once your order has been shipped out, you will receive an email update.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in your Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Ordered a long sleeve polo and followed sizing instructions and got a 3X (normally a wear a large). Opted for cheap shipping and received the shirt 3 weeks later. First, there was no hope this tiny shirt would ever fit me. Second, the quality of material and stitching was the worst I've ever encountered. I estimate it cost $1.25 to make in China. Ads have great fake pictures -- quality is terrible.
Dear mustafah C.,
Sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. And kindly pay attention to“Please Note”on the product page.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, please reflect it to our customer service with some measurement pictures of products to show this problem,.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
I ordered shoes and they were too small. I emailed the company and they responded quickly and professionally. They told me to keep the product and they would send me another pair of appropriate size. Thank you New Chic, you rock! I will by from them again and recommend this company to others.
Loved the clothes! So special. Great service as well. I will order again. Im skinny and i love these over sized clothing. Nice fabrics and colors
The order arrived a predetermined time. Unfortunately, one of the ordered products was defective and I wanted to return it. The emailing with Newchic service was friendly and caring. We reached quickly a mutually acceptable solution. Refund also came quickly.
I wrote a review earlier about not getting the colors I ordered and it taking a very long time to get them. Well I just realized after trying on a pair they are not waist-high like advertised butt bikini cut. I don't wear a bikini cut
Dear Antoinette,
Sorry for your inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
Even though the products i purchased were not as expected, the service was great, they refunded the amount just after a email. And let me keep the shoes as well! :)
Ordered a dress & when it arrived I could use it as a tent it's that huge. The sewing was incomplete actually not even sewn around the neckline. Will never use this 'company' again... ever. This just sums it up, don't buy overseas stuff, support your own country.
Dear Cheryl,
Sorry for the inconvenience.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, please reflect it to our customer service with some size measurement pictures of products to show this problem.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
I had never used Newchic before but was keen to give them a go as I like the style of a lot of their clothing. I ordered 2 items from Newchic in early September, I was told via email a few days after that they were on back order- which I was fine with and said I was happy for them to restock. Last week, a month and a half after I made the order I emailed to ask if they had an estimated time of restocking for the items I ordered, to which they replied 1-2 weeks. Today 2 months after I first made the order I received an email advising they have cancelled my order... With no explanation or advice on how I can receive a refund. I have waited 2 months for my order just be cancelled... I wont be using Newchic again
Dear Kate S.,
Sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. However, if it can not be back in stock in time, the order may be cancelled by the system automatically. Sorry for you but hope you kind understand.
Besides, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
And refund will be processed back to your original payment method.
The expected refund time depends on your original payment method. Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. You can get all the details here. (3. Refund--3.1 Refund Expected Time)
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Thank you to ALL those who wrote a review. I was about to place an order with this company and because of your reviews I STOPPED! These companies take advantage of so many consumers. Thank you AGAIN.
Dear Robert m.,
Sorry for the inconvenience.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible.
At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well.
If you have placed the order but not received or any other questions， please contacte our customer service as below. https://www.newchic.com/Contact-Us-hc10.html. We will try our best to offer you a best solution. We are also trying to improve our services.
Best regards,
Newchic team.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Fayoyiwa S.,
Thanks for your order and we are sorry for the inconvenience.
Once we confirm your order, the confirmation email will be sent to you via your register email address. If you have not received it, please check your spam as it may be there.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have placed the order but not received or any other questions， please contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.