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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I really like this website and easy way to track your delivery! I love my new shoes so comfortable! Going more shopping with Newchic.com
I have always been an 8 1/2 bit when I was ordering my shoes I had a choice between 8&9. I chose 9 to be safe.
When I received my shoes they were WAY too small. I mean Id have to order a size 11 or 12. I called customer service. From there I jumped through hoops sending measurements and more.
Result? I need to pay for them to ship it back and then theyll send me another pair. How theyll get the size right is beyond me.
So in conclusion I paid $14 for the shoes...$15 to ship to me...$15 to ship back... tons of time and over a month of waiting.
Seriously?!? This is a ridiculous company and policy.
Update: New Chic responded to my post with a generic cut and paste response that doesn't address my issue and asked for my patience a 5th time (did New Chic even read my review - apparently not!). But let me add dates so that you all can see how ridiculous New Chic is. I order a product from New Chic at the beginning of September. I waited the 7-20 days recommended by their online support FAQ page for my country. I wrote an email asking where my product was after 4 weeks and they asked for my patience, so I waited another 2 weeks. When the product did not show up after 6 weeks I sent another 3 emails and each time was asked by New Chic to be patient. Finally after 8 weeks, I resolved the issue by chatting with a customer service agent online and they did issue me a refund. My advice is to walk away from New Chic - they do not listen to their customers and make it very difficult to either recieve what you bought or get a refund. They will also tell you to be patient using form letters and never really look at your case!
Ordered a product and 4 weeks later it had yet to arrive. I wrote emails - 4 in total - was told to be patient to every email with a form letter. Finally received a refund after using their online chat. Eventually, this company did the right thing but it was aggravating and took quite a bit of time to resolve. I never received the product so can't review that - just the laughably bad "customer service."
Dear Frances B.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your register email address. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
The clothes are nothing like pictures, the sizing is way off, the quality is poor, the delivery is beyond a joke, they take payment straight away and send 8 weeks later. Returns and refunds are non existent.
Dear Jacquie C.
Thanks for your order and we are sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide. Also, size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time. When you placed the order, you can get the estimated delivery time on checkout page.
Besides, You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
For the returned item(s), we will refund you after we have received your package and inspected it. Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
I've ordered shoes which i didn't recieved. I was pleasantly surprised, when they returned the money to me, without problem. I recommended this site to shop.
I have bought 2 men's shirt from Newchic. Overall, it has been a disappointing experience for the following reasons:
1. Getting the size right for a men's shirt seems straightforward; however, the shirts I received were far too small. Maybe the sizes are more appropriate for Chinese men, where Newchic is based?
2. The shirts looked good on their website. However, when holding the shirts in my hand, I noticed that the material felt cheap and flimsy.
3. If I don't like the shirts, no problem, one would think, I send it back and get reimbursed, right? Not with this company, they are sourcing directly out of China and they told me over a long period in a long email exchange, that they would reimburse me after they receive it. I gave up after about 3 months.
Dear Marco H.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
1. We are located in China. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
2. If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
3. If the issue with the product you ordered is not quality-related but you are still not satisfied with your purchase, you can return the item(s) for a refund within 14 days after receiving your order. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred.
For the returned item(s), we will refund you after we have received your package and inspected it. Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Ordered a lovely warm looking coat that didn't arrive. Each time I emailed the company referencing this I was immediately sent apologetic and polite email. After waiting the agreed extra time, as soon as I said that I wanted refund I was told it would be through in 72 hours. In fact it was refunded within only 24. I'd have no hesitation in using New Chic again and cannot fault their customer service.
Estuve fastidiada por que no recibía mi bolso pero no me daba cuenta que estoy lejos de ustedes, ya lo recibí y estoy muy contenta con mi compra, inclusive veré otro producto mas para comprarles.
Ahora estoy muy feliz gracias.
I ordered four pairs of shoes, and received all four pairs. It took a while to receive them but they did arrive. The are comfortable and they all fit appropriately. They're not Italian leather but nice for what you pay. I like them enough to order additional shoes for my mom. Satisfied!
I bought shoes Oct 4,2017 and never received them. Is this a scam? I bought through paypal. What is the recourse?
Dear patsy m.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included.
Total Delivery Time = Processing Time + estimated Shipping Time.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your register email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have placed the order but not received or any other questions， please contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
Bought items from NewChic. Poor quality, but when I asked how to return the items, I was told that I would have to photo the items, among other hoops to go through. Then the kicker was I had to paid the postage back to China, which was more than the items were worth. What a scam. Do not shop there.
Dear Michael D.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
As the policy showed, 5. Please E-mail and show the item of the problem to us, for example show the photos of item(s)quality-related issue or wrong size to us by E-mail.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
However, If the issue with the product you ordered is not quality-related but you are still not satisfied with your purchase, you can return the item(s) for a refund within 14 days after receiving your order. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred.
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
I have brought quite a number of clothes from
New Chic I have been more satisfied with quality and price. A pair of trousers I ordered were a long while coming due to a problem in transit but the company kept me informed
Although the shoe sizing is off from what I normally wear and the first pair was too small, they offered to replace them for the cost of additional postage. The customer service was prompt, curtious, and helpful.
Tuve un problema con mi correo y el envío fue devuelto a origen, me atendieron muy bien y volvieron a enviar el pedido. La atención fue sumamente amable y muy clara.
Placed an order over two months ago and items haven't been delivered so far. There are no notifications or tracking information sent via email. You have to keep contacting their customer service to hear that your item has been sent and that you have to look for your local post office. I'm about to report that as a scam!
Dear Luzia S.,
Thanks for your order and we are sorry for the inconvenience.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your register email address. If you have not received our email, please check your spam as it may be there.
Besides, you can track your order if you have chosen the shipping methods with the tracking number.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. In these cases, we suggest our customer to check with your local post office or other carriers as it may be held there. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have placed the order but not received， please reflect it to our customer service as below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best regards,
Newchic team.
Ordered one jacket in spring, now it is winter. No follow up. No tracking number. Made a mistake ordering from not known sources. Got experience at the cost of $75.
Beware. Scam. Fake.
Dear Manmohan B,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your register email address. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have placed the order but not received， please reflect it to our customer service as below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best regards,
Newchic team.
Was excited by the products particularly shoes. Read several reviews and glad I did. Unfortunately won't be tempted to even begin shopping with New Chic.
Dear Sarah B.,
Sorry for the inconvenience.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible.
At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well.
We are also trying our best to improve our service.
If you have placed the order but not received or any other questions， please contacte our customer service as below. https://www.newchic.com/Contact-Us-hc10.html. We will try our best to offer you a best solution. We are also trying to improve our services.
Best regards,
Newchic team.
Bin mit meiner Bestellung sehr glücklich. Sieht wie abgebildet aus, sogar ein kleines Bisschen besser Wartete zwar ein wenig lange auf meine Schuhe aber die Firma war sehr kooperativ und ihre Mitarbeiter gingen immer auf meine Mails ein. Sehr freundlich.
Würde es, nach meiner Erfahrung, immer wieder tun
Klaudia H.
My items have not arrived and I don't think they will. Tracking information for what it is worth says items have been delivered.
Update items arrived next day so i apologise to site
Dear Marc B.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
As the tracking information showed, it has been delivered, please check your shipping address in your order if it is correct or not.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Delivered
Item was delivered successfully to the addressee.
Under most circumstances, the delivered status indicates that the carrier has delivered this package successfully. If the addressee didn't receive it, we'd advise you to contact the package sender or shipping carrier for clarification.
If you have placed the order but not received or any other questions， please contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
All they are saying is a pure lie. They did not do anything for me. Do not believe this company! I am spending my time on 10 letters back and force with a customer service. Only getting generic answers back. No actions. Nothing resolved. This NewChic answer not for me (they not dying anything to replace defective items) - they trying to keep reputation for a customers who did not buy it from them.
Do not buy from this company! You will be disappointed!
Dear Marina K.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
Any questions， please contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html. We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Jamilee A.,
Sorry for the inconvenience.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, please reflect it to our customer service with some size measurement pictures of products to show this problem.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.