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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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I can't shift my annual to a monthly payment for basic plan that by the way went up 40(% in a year - WTF?
If there is any unsuccessful payment attempt, my account is blocked.
So far the process of buying domain names has been very easy.
A tad clunky and unclear how the webmail will be setup.
Theres a message box displayed that I cant get rid off, and it wont let me do anything.
Short wait time and very knowledgeable representative helped with my question about my domain.
Need more explanation on all the various types of domains.
Thought i had registered a domain but it never registered
I asked for an authentication transfer and the website says that it takes 3 business days to do it. It's been almost 4 days and I don't have any answer. I don't know if it processes or just doesn't get the attention.
Chatting is a horrible excuse for customer service- took two hours to login and change payment info
So far the website has been pretty easy to navigate.
This is PATHETIC customer service.
WHY is it taking me forever and a day to find the login in for MY DOMAIN johnexum.com that I PURCHASED FROM YOU?
The pictures on my site take forever to load and I have been told that is normal. No other website does this.
I had a 25% discount coupon code which worked and was applied to my purchase until I signed into my account, at which time the discount code was removed and could not be reapplied, so I had to pay the full price.
I attempted to set things right. But never got to get someone to answer. No phone or email. Just a massager that does not reply.
I just had the worst customer support experience, if you can call it that. You can only talk to someone by CHAT but that's pretty misleading. They send an automated line of copy and then go out for a cigarette and answer it when they feel like it. Horrible, horrible customer support.
The controlpanel page not loading well, on loading I can see many errors in the console, but I still managed to access my account page by pressing the back button while the page is loading
I have not been able to get my SSL certificate attached to my website for about a month now. I am paying for a service that I am not getting and I am extremely frustrated.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members