NetworkSolutionsReviews 10,335

Web.com provides excellent, online support whenever we experience an issue.

I was told a website listing and hosting price through chat then I was lied to about the fact I could get it then honor it. Complete and horrible customer service

At Domain.com's request, I bought Microsoft 365 directly from Microsoft and Domain.com was to cancel my month-to-month 365 through them which I had for 3 years. When I tried to connect my new 365 to my old email I got an error saying there is another account at Domain.com with that email, so no connection allowed. Domain.com support tried numerous things to fix it and nothing works. The situation has been escalated and Domain.com also contacted Microsoft for help. I have contacted Domain.com support 12 times in the last 17 days plus numerous calls to Microsoft support. Meanwhile, no business email, no appointments booked on my calendar, and no email communication in or out with clients, leads or people I need to work with. No one seems in a rush to solve this. I only get answers like "Wait 24 hours and someone will get back to you" which they don't. I have no faith in this company.

I have been trying to cancel for months. I'm unable to get assistance

I have contacted web.com to cancellation subscription and keep getting billed!

Cancelled all services. Kept getting billed. Must have called 10 times to stop all communications. Run away

As a new business, this was a great way to get a website out there. They helped me every step of the way.

Found what I needed when GoDaddy was stuck. And it's been pretty easy.

Have been trying for over a month try to add a free email and still not solved spending hours on the phone. Being told it takes 72 hours to work. Now 10-11-23 and still not fixed or told what to do that works.

The website looks very impressive; Lincoln did an excellent job! There were many corrections that needed to be made and Monique was of immense help. She persevered to get everything done including the website to go live! And Dominique was also a significant help. Reyl was able to correct the LOGO. Thank you all so very much.

While I ultimately chose to go with a different company, I want to commend Web.com for their helpfulness in canceling my website services. Their professionalism and willingness to assist in the cancellation process were greatly appreciated. Though I didn't proceed with their services, their customer service during this phase left a positive impression.

So far. So good. Expedient and accurate help for my needs.

Been with them for over 10 years. NEVER AGAIN. After I renewed my hosting for 5 years things went down hill. Both my sites started to slow down. They put me on an over crowded sever. They said a 20 second delay before the page loads is acceptable. What customer is going to wait 20 seconds for a page to load? I want a refund or at least a prorated one. Network solutions response, NOPE, we can give you a coupon for future purchases. REALLY. I migrated my site somewhere else, and guess what, page loads in under 3 seconds.

They also charged me for a Windows Hosting site that i never signed up for. 1200 bucks. For something I never signed up for. I did not catch it in the 30 day window so guess what they said, NO REFUND.

I WILL NEVER do business with Network Solutions again. They just lost a long time customer of these shady business practices.