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NetworkSolutions

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Washington
3 reviews
2 helpful votes
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I was charged for email I wasn't aware of I wasn't told about it. Also I was charged for the websitle Builders for their monthly building charges. I'm not happy about that. I was told by the web.com assistant to bad. I had told them 3 or 4 times to disable this feature I was not going to use ther help this month. Can't just keep making charges on my credit card.

Date of experience: November 28, 2023
Illinois
1 review
0 helpful votes
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Until I get into the site and am sure it is spelled correctly, I am uncertain.

Date of experience: November 28, 2023
Utah
1 review
0 helpful votes
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Can't find out how to update contact info. The email had step by step instructions but the site was missing (or I can't find) the buttons to click on.

Date of experience: November 28, 2023
Illinois
1 review
0 helpful votes
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I don't like the purchasing experience. Stop putting things in my shopping cart that I didn't select. It's shady. Makes me want to quit using your service.

Date of experience: November 27, 2023
GB
1 review
0 helpful votes
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Used wordpress wich has become unusable due to so may errors. The only way I can see forwards is by getting a fresh slate which I have no idea how to do as wordpress doesn't have a support email just forums which are useless. Furthermore I don't even know if I can start a new wordpress site as I have no clue how to reset or delete my current one and whether or not I need to purchase a new plan. For a website accessible to all you must have great knowledge and experience with websites and programming if you want t resolve an error.
I will happily change my review once I get a useable website but for now I can't do anything but let my frustration build as I've wasted all afternoon and evening trying to find solutions with no success.

Date of experience: November 27, 2023
North Carolina
1 review
0 helpful votes
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You've DOUBLED the cost of exchange plan 1 compared to buying direct from microsoft. You stink, I'll never buy anything from you again

Date of experience: November 27, 2023
Oregon
1 review
0 helpful votes
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Getting the work done
November 27, 2023

Getting the work done. Some things are still slow. Thanks!

Date of experience: November 27, 2023
TZ
1 review
0 helpful votes
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I just logged in, and domain is asking for a rating for logging in. Ok

Date of experience: November 27, 2023
Japan
1 review
1 helpful vote
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After over two decades of being a loyal customer of Register.com, it's with regret that I find myself needing to share a less than satisfactory experience. My journey with their services took a downturn starting from an SSL issue early in the year, which, despite numerous calls and assurances, remains unresolved to this day.
I reached out to the support team multiple times, only to be shuffled from one representative to another without any concrete resolution. The so-called 'expert team' in the USA even declared the issue resolved in an email which clearly, from my ongoing struggles, it was not. When I sought to cancel the service and requested a refund for the undelivered services, my plea seemingly fell on deaf ears.
To add insult to injury, a separate issue with an outdated SSL certificate has disrupted my ability to receive emails for an extended period, further impacting my business operations. A ticket (I*******) was raised, yet I was informed no action had been taken. I was also told I could not receive written confirmation of our conversations nor any acknowledgment of the support provided, leaving me with no paper trail to back my claims.
The inability to secure a refund or even an acknowledgment in writing from Register.com is not only frustrating but feels dismissive of my long-term commitment to their service. The lack of accountability and transparency is concerning, and I urge potential customers to consider this experience when choosing a hosting service provider.
I am now in the process of closing all services with Register.com and wish to caution others. The once dependable and customer-focused service I knew has regrettably declined, and it is important for others to be aware of this before making a decision that could impact their own web presence and business.

Date of experience: November 27, 2023
New York
1 review
0 helpful votes
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I am very disappointed.
I got charged for months with no benefits.
Mona
*******395

Date of experience: November 26, 2023
Georgia
1 review
0 helpful votes
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Poor Customer Service
December 4, 2023

Had server issues on this hosting from the first day. As a designer, I have worked with a number of hosting companies and customer service agents. This company doesn't read well (never addressed the issue) and never resolved the problem and errors after 4 weeks of resetting everything a number of times. Then, had the audacity to charge the owner to install her Wordpress site since I was unable to log in to the admin due to their server issues. To date, it still isn't working.

Date of experience: November 26, 2023
Sweden
1 review
0 helpful votes
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Logging in was not possible at first and loading tabs in the page is painfully slow

Date of experience: November 26, 2023
North Carolina
1 review
0 helpful votes
Follow Sybilla G.
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Confused when buying domain name and ended up with 2 orders and payments for same domain name so was frustrated with spending extra money unnecessarily. Also had to pick a.com and.site before I could check out. Not sure why but just forcing to pay more money.

Date of experience: November 26, 2023
Lebanon
1 review
0 helpful votes
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Not fast not easy to use, I have more than 8 years of using different platforms

Date of experience: November 26, 2023
Kentucky
1 review
0 helpful votes
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Dont care for Word Press and difficult to dissolve and move to new web host

Date of experience: November 24, 2023
Kansas
1 review
0 helpful votes
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Its kind of confusing
November 24, 2023

Its kind of confusing. But after you work with web. It started to make sense.

Date of experience: November 24, 2023
Maryland
1 review
0 helpful votes
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I was charged extra for something that was unclear from when I purchased my initial things. The website is also slightly confusing to navigate

Date of experience: November 24, 2023
Australia
1 review
0 helpful votes
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Clunky, poor support
November 30, 2023

Would not recommend, it's in the very low end of website builders you can use, will not use again

Date of experience: November 23, 2023
Nevada
1 review
0 helpful votes
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They always make sure all if my questions are answered.

Date of experience: November 22, 2023
District of Columbia
1 review
0 helpful votes
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Since its my 1st time ita a good experience for me

Date of experience: November 22, 2023