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NetworkSolutions

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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I have set up my SSL account but your email says I need to set it up. It's been 10 years since I built a web site with web.com and it has become more complicated and confusing

Date of experience: December 8, 2023
California
1 review
0 helpful votes
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A big disaster
December 15, 2023

I don't want to waste anymore of my time. A waste of money.

Date of experience: December 7, 2023
Oklahoma
1 review
0 helpful votes
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Ever since I started about a month ago, I've had an issue with the booking system not accepting the new questions that I put in for the info needed upon check out. One of my questions is to give the customers address. I need this answered so that I know where to go to do the 3D Virtual Tour. Without this info it is worthless to me. They send me a message by email every Monday and Friday that says the exact same thing each time. They are working on my problem and will get back to me when the problem is fixed or if they need more info from me.

Date of experience: December 7, 2023
Illinois
1 review
0 helpful votes
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Constant loading issues and issues with website builder. Tools work one day and don't work the next day. The published version of the website do not match the draft version.

Date of experience: December 7, 2023
Texas
1 review
0 helpful votes
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User friendly with many great features. Keep it simple, make it elegant, create drama. Whatever your preference, web.com provides the tools, and if you choose not to be the one to create the website/blog, they have web designers. Checkout the great packages available. Yup! I'm just a customer.

Date of experience: December 7, 2023
Tennessee
1 review
0 helpful votes
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This is the worst
December 14, 2023

This is the worst. I really want you to stop taking my money for NOTHING or LESS THAN PROMISED and I'm just DONE.

Date of experience: December 7, 2023
Washington
1 review
0 helpful votes
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So far so good for the most part
December 13, 2023

So far so good for the most part. I have a few questions and Im not sure where to go to aske them. I would like to build my brand from scratch, not chose from a logo. Branding is very important. I like the overall offer of what you got going on, however hopefully theres a choice/option to build/create my brand.

Date of experience: December 6, 2023
Tennessee
1 review
0 helpful votes
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This program has been so incredibly user friendly and all-encompassing-- so grateful for Web.com making my website needs easy for me and my vision come to life!

Date of experience: December 6, 2023
Iowa
1 review
0 helpful votes
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I'm starting an online business and Domain.com is just what I need to get my business up and running.

Date of experience: December 6, 2023
Canada
1 review
0 helpful votes
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Difficult to use, do not support chinese character

Date of experience: December 6, 2023
Georgia
1 review
0 helpful votes
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The usage of the website builder is with ease! Great!

Date of experience: December 6, 2023
Viet Nam
1 review
0 helpful votes
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High cost for basic domain privacy, better to create an all encompassing package...

Date of experience: December 6, 2023
Portugal
1 review
0 helpful votes
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Client support not really able to solve issues that arrised without any fault of client and that meant losing a important domain :(

Date of experience: December 6, 2023
Texas
1 review
0 helpful votes
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Can't log in to set up e-mail, cannot even open my new web address.

Date of experience: December 6, 2023
Czechia
1 review
0 helpful votes
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I can't delete my debit card info stored on your app.

Date of experience: December 6, 2023
Connecticut
1 review
1 helpful vote
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I was exploring purchasing a range of products for a new company from domains to websites, emails, etc. I wanted more information about the different ecommerce options, so I tried the chat feature and was connected to Chaithra.

Chaithra is completed uneducated about the products on Register.com. She could not answer simple questions such as what marketing platforms are included with the premium service. She refused to transfer me to a supervisor. She tried to pass me off to another team claiming they were open, but I called while still in the chat with her to find they had closed over 2 hours earlier. She acknowledged later that she was aware of this situation.

I repeatedly asked for the end-of-conversation survey I was told she would send when I realized she couldn't help me. It's more than 20 minutes later, and she refuses to send it because she knows I will leave a negative internal review.

Clearly I won't be using your service since the customer service is completely unprofessional, dishonest, and untrained. This site needs to thoroughly reconsider the people they are employing and the lack of training provided to them.

Date of experience: December 5, 2023
Louisiana
1 review
0 helpful votes
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Web perfect thanks guys, I believe you did me correctly

Date of experience: December 5, 2023
Virginia
1 review
0 helpful votes
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Web.com is amazing, very easy to use, its pretty much plug and play.

Date of experience: December 5, 2023
New York
1 review
0 helpful votes
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Great!
December 5, 2023

Great! Easy to navigate and offers many helpful tools for website hosting, building, protection and more!

Date of experience: December 5, 2023
Massachusetts
1 review
0 helpful votes
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The domain verification email won't open on any of my devices.

Date of experience: December 4, 2023