NetworkSolutionsReviews 10,335

Rene helped me figure out why my auto renewal did not go through and helped me get back online. He was so helpful and courteous with all my issues and questions. I am not a tech person and I appreciate all his patience and getting me back to business!

"Sherry": Guide me in an incredible way to solve my issue. In a very good form. She is very knowledgeable. Thank your for hiring people like her, that make my job easy.

I inquired as to access of my domains. The person I spoke to, Lyn, was polite and knowledgeable.

She was very helpful. I came away from the experience feeling confident that my questions were answered and problems solved in a straightforward, easy going manner. Kudos.

Marvin (Phillipines) was very attentive to me as i confirmed the closing of my domains. I retired as an individual consultant. The suggested option he gave me to "sell" the domain was appreciated. I declined the option. I wish him well.
Jim

Arlene was extremely knowledgeable about the issue we needed to resolve and was very fast in getting it resolved. She was kind, courteous, and professional.

Larry helped me very well. I tried to put in 5 on the call but it was not working. Every step was patiently walked through and a suggestion to save me money. Very helpful and kind.

Marvin was very polite.
Marvin was very knowledgeable.
Marvin helped me quickly renew my domain with Network Solutions.
Marvin is a GREAT Employee!

The customer representative was very understanding, knowledgeable, helpful and moreover, very patient. He is actually the one making me do business with you guys instead of going through another company. His name is Rob, a good man and represents your Company well.

The customer service associate went beyond and above. Walked my wife and I through it all. A Pro. Network Solutions needs to make our associate a cookie-cutter for future hires. Good Man.

The most patient person on the line- I am not computer savvy and he guided me through the process. Thank you so much Rene for getting me through to my account. Amazing service.

We removed our domain website and kept our two emails and all persons who helped in doing this and in getting the billing squared away were VERY knowledgeable and helpful. No long waits either.

I spoke with Nate regarding updating the payment method information and he was quick and courteous. Then he transferred my call over to Rene who gave me information regarding removing taxes since we are tax exempt entity. He was very helpful and polite.

I called with a couple of problems with my email. The agent listened carefully and resolved all the problems efficiently. She was extremely patient with me as I am not that computer savvy.

I contacted NS for help is handing my domain name over to a friend. My call was taken by Devin B, who was exceptionally helpful and informed. All of my questions were answered in the call. I give the review with this survey because I accidentally hung up while trying to do the survey offered at the end of the call. Thanks!

My email was not working. I called Web.com support and talked with Roxy. Roxy was very patient with me and very knowledgeable. She diagnosed my issue in minutes and made the necessary adjustments. Roxy asked me to wait four hours for the system to resync and reindex. After four hours I was back in business. Roxy was terrific.

I was having problems begin able to access my account online. The customer representative was very helpful in getting me all the information I needed to get back to my online account.

Jyke A spent a lot of time with me, helping me find the best SSL plans and hosting services. He saved me a lot of money and was pleasant and professional throughout our interaction.

Mars was outstanding very knolegeble curtious and respectful he was able to address all my issues easily and help me with my account.
I believe he is at the Accounting department Mars is one of a kind employee he is an asset to Network Solutions.
Thank you so much for all your help and patience.
Alexandra