NetworkSolutionsReviews 10,335

I had an extremely positive experience. My domain had entered redemption and I couldn't access my account because verification emails weren't arriving. Supervisor Junan C. Took ownership of the issue, listened carefully, and methodically guided me through several steps until my access was fully restored. He was patient, knowledgeable, and genuinely cared about resolving the problem rather than rushing the call. It was one of the best customer-support experiences I've had in a long time.

Your member is a model for how customer service should be provided. He would make a great mentor for others in your industry and your company. He was patient with me, very knowledgeable, and able to explain and articulate clearly what he was doing and how long it would take. I came away from the experience felling like I just made a new friend. My problem was that I had a domain name and URL that I used to redirect to my website. He was able to restore my redirect link. He was able to access the history of my purchase of the link and what DNS it was directed to, and to restore it. So I just want to share how pleased I am with his service.

I want to give a huge shoutout to Anthony for providing the best assistance in just one call! Even though my concern was outside of his usual scope, he went above and beyond to make sure I received the help I needed. His patience, professionalism, and commitment to resolving the issue were truly impressive. What stood out most was how Anthony made the entire interaction so pleasant — he even engaged in some friendly small talk that made the conversation feel comfortable and genuine. It's not every day you speak with someone who can balance professionalism with such a warm, approachable attitude. Anthony's dedication, clear communication, and positive energy turned what could have been a stressful experience into a smooth and enjoyable one. Kudos to Anthony for setting the bar high for exceptional customer service — he's a true asset to the team!

Kent is what every successful company is looking for in this AI dominated era. His personal perfection in solving a customer's requests like mine and he continues doing for me is awesome! He's courteous, knowledgeable and most importantly gives me sophisticate solutions effortlessly! He knows how to SHAKE & BAKE for me and my 112K Michigan GO BLUE Fans. They were treated to our Network Solutions Historic-7mellowmen.org website recently at university of Michigan Big House..

After getting answers about two charges to my credit card I asked if someone could help me figure out why I can't use my email address in 4 months. The Young lady from the Philippines was very thorough explaining and helping me change my password and helped me get back the use of my oldest email address that have had for many years. She was very patient and polite and I thanked her very much and I thank you for hiring her. She had me extend my email address for four more years beginning August 2026 to match my domain name. Thank you

Has been a crazy year and I saw a 5 year renewal invoice in my inbox and was unsure what this was about... So, I called the phone number and Leslie is the Customer Service Agent on my call. SHE WAS GREAT! Found my account, authenticated my account, helped me bring the subscription to 2 years rather than 5 years AND took the account OFF auto-renewal. She was knowledgeable, courteous and wanted to help. She resolved ALL the issues. She is DEFINITELY an ASSET to your company :)

Called with a problem that I called about the other day that had not been fixed. Today I spoke with an service rep named Jan Clarence who was absolutely phenominal. The phone connection was so clear that I could not tell I called overseas. Clarence's english was perfect and almost accent free. He did not give me the usual regurguration of what I told him to make sure he understood. He understood my problem, was extremely polite - especially when he had to put me on hold. He gave me the solution that I must send to Wiks to implement. I'm not sure whether the solution will work but he certainly instilled confidence in me.