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NetworkSolutions

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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I would like to see you website & IT department fall into a Volcano. ZERO BOLD PRINT INFO ON SITE SAYING EACH PURCHASE IS NON-RETURNABLE. Live in scammer mode. I wont be a returning client.

Date of experience: February 15, 2024
Texas
1 review
0 helpful votes
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Run into many technical issues, the site is glitchy and closes out a lot while I am updating or adding items or editing my website. Not user friendly, the website building is at times frustrating and there are many lacks of options such as ability to add a personalization box for customers during item purchase.

Date of experience: February 15, 2024
Texas
1 review
0 helpful votes
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Kinda buggie but I can deal with it so far and there's perks. The website builder is great, some things could be made simplier.

Date of experience: February 15, 2024
South Africa
1 review
0 helpful votes
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Great great great great great great great great great great

Date of experience: February 14, 2024
Canada
1 review
0 helpful votes
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Good product and it is User friendly, and amazing customer service!

Date of experience: February 14, 2024
Texas
1 review
0 helpful votes
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It's been a while since this issue occured, but it still bothers me.
I didn't renew EARLICK.com on time. My fault, yes.
But it went to the global audience and a bot picked it up.
It now sells for $2000 - they aren't using it, just being a-holes.
As I said, yes it's my fault, but this isn't right.

Date of experience: February 13, 2024
Michigan
1 review
0 helpful votes
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Your help center steps do not match the actual menu options. I am attempting to set up my email for my new domain and the help center is not at all helpful

Date of experience: February 13, 2024
New York
1 review
0 helpful votes
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Your transfer process id garbage!
February 20, 2024

Your transfer process id garbage! It would not work and Customer service had to do the transfers.

Date of experience: February 13, 2024
Virginia
1 review
0 helpful votes
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Excellent and i like the ease of understanding and the price is right

Date of experience: February 13, 2024
Canada
1 review
0 helpful votes
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They are the type of company that simply doesn't care. Their website glitched and my renewal didn't go through, I tried again and it worked but I find out I was charged 2x. I asked for a refund, they say no refunds. Even when their website didn't work - no exceptions. They take zero responsibility - steer clear doing business with companies like this.

Date of experience: February 13, 2024
Maryland
1 review
0 helpful votes
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Great!
February 13, 2024

I had a great experience and would recommend this service.

Date of experience: February 12, 2024
New Jersey
1 review
0 helpful votes
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I'm totally new to this and you have No steps on how to proceed.

Date of experience: February 12, 2024
Washington
1 review
0 helpful votes
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I'm excited to get moving on this!
February 12, 2024

I'm excited to get moving on this! Thanks for helping me to make it happen!

Date of experience: February 12, 2024
Ukraine
1 review
0 helpful votes
Follow Ivanitskiy N.
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You said
Good evening, I bought two domains
ivbudsol.fr
ivbudboden.de

And for some reason they appeared in me
ivbudboden.com
Vbudboden.online

Why did this happen?

Date of experience: February 12, 2024
Texas
1 review
0 helpful votes
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I can't access my email
February 19, 2024

I can't access my email. The website is very slow. Working on the website is not user friendly

Date of experience: February 12, 2024
California
1 review
0 helpful votes
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I did not want to renew my domain and my credit card has changed so I don't understand how you billed me. I need to cancel ASAP but there is no contact information provided.

Date of experience: February 12, 2024
Canada
1 review
0 helpful votes
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I am having trouble setting up my email. I've gone to support and they have been of no help..

Date of experience: February 11, 2024
California
1 review
1 helpful vote
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When ordering, when I entered my email address the autocorrect changed ".com" to ".con" resulting in 2 hours of waiting and messaging and days before I got this confirmation. Please look into improving your tech support.

Date of experience: February 11, 2024
Alabama
1 review
0 helpful votes
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My email service is not working nor my shopping cart. It has been a week.

Date of experience: February 10, 2024
Viet Nam
1 review
0 helpful votes
Follow Zarinai I.
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It's difficult for me to find how can I contact you for support.

Date of experience: February 10, 2024