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NetworkSolutions

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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I thought my user name was my email. I didn't realize you changed my user name to my name with a bunch of numbers behind it. It was confusing and delayed my website for a day or more

Date of experience: March 7, 2024
North Carolina
1 review
0 helpful votes
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Web.com has been absolutely amazing. They are very helpful. Thank You Web. Com

Date of experience: March 6, 2024
Texas
1 review
0 helpful votes
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The website wouldnt allow to make a payment. Took more than a week to get resoved. Called to verify that only transactions within the us would be approved and did not get resolved

Date of experience: March 6, 2024
California
1 review
0 helpful votes
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Amazing support and prices
March 6, 2024

Amazing support and prices. Would definitely recommend

Date of experience: March 6, 2024
Virginia
1 review
0 helpful votes
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Login names are way too confusing
March 16, 2024

Login names are way too confusing. The Chat-person helped me quite a lot. And I'm grateful fur their help. But it should not have come to me having to get help.

Date of experience: March 5, 2024
Texas
1 review
0 helpful votes
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I am not sure what I am doing and could use your help.

Date of experience: March 5, 2024
Tennessee
1 review
0 helpful votes
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I paid for EVERYTHING for a year
March 15, 2024

I paid for EVERYTHING for a year. Now I'm being billed 2.50 per month for SSL. Customer service was Rude and didn't resolve my issue. The web builder is also glitchy and difficult.

Date of experience: March 4, 2024
Georgia
1 review
0 helpful votes
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So far, I have been completely impressed with Web.com. For a small business just starting up, I would highly recommend looking at web.com.

Date of experience: March 4, 2024
Massachusetts
1 review
0 helpful votes
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First time creating an account and spending money with Domain (I opted for the Website Builder add on) and as soon as I get in for my first time, the Website Builder is down.

Date of experience: March 4, 2024
Michigan
1 review
0 helpful votes
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Just starting out but like the reminders that my online store is ready to set up.

Date of experience: March 3, 2024
New York
1 review
0 helpful votes
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I wanted to check out domain names, for a business I wanted to start. So, I started that process on Domain.com
I entered a few ideas to see if the domain was still available. Many of the first I entered were available, and the site automatically added them to my invoice.
I wasn't really pleased with any I originally entered.
They were all@ $28.00 for the first year and with each there came one free.
The next domains that I checked had exorbitant prices.Thousands of dollars for each. So, I skipped over all of those.
The next name I came up with, I liked better than all the rest, and much to my surprise, when I looked at my cart, The price was@$28. With another free.
I was doing many other things at that time. So, I didn't go back to look at my cart for awhile.
When, I went back, I could not access. My Cart.
I went into their live chat, and told them I could not access my cart anymore.
No help was given. Nothing they said, allowed me access to my cart.
So, I looked at reviews of domain companies on the internet.
I went to the site that was the highest rated. I entered my domain name choice. It said, "Not available." So, someone had purchased my name.
Obviously, it was Domain.com who had purchased my name.
I went back to Domain.com. At that point I was able to see my cart. There was one item left in my cart, with one other for free. The rest of my cart had vanished.
The price of my Domain name, was now thousands of dollars.

Date of experience: March 3, 2024
North Carolina
1 review
0 helpful votes
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Simple to use for inexperience customers.

Date of experience: March 3, 2024
Illinois
1 review
0 helpful votes
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Not as many features as i thought there would be. Like a way to categorize stuff in your shop.

Date of experience: March 3, 2024
California
1 review
0 helpful votes
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I don't understand how to set up my other website, tanoakleather.com I go to wordpress tab, and then click "manage site" button, and it just takes me to the same page over and over again. I can't get to the place where I can build the website

Date of experience: March 2, 2024
Virginia
1 review
0 helpful votes
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So quick, so easy and great prices. I would definitely recommend domain.com.

Date of experience: March 2, 2024
North Dakota
1 review
0 helpful votes
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Although I have enjoyed using it, the Ux requires so many buttons to press to get to the website editor that it has been a lot more work than if I had gone with Wix.com

Date of experience: March 2, 2024
Arizona
1 review
0 helpful votes
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I still don't have my website done and it march 1st.

Date of experience: March 1, 2024
Georgia
1 review
0 helpful votes
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It was a rocky start, but access to all the features is now working!

Thank you for restoring my faith in your role in providing the proper tools available to begin the project.

Thank you again.

Date of experience: March 1, 2024
California
1 review
0 helpful votes
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I can't get help with setting up my Google Workspace account. I'll admit its more human error, but I can't get anyone on the phone to guide me

Date of experience: March 1, 2024
Portugal
2 reviews
2 helpful votes
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I'm happy the way you deal with your clients for now, thank you

Date of experience: March 1, 2024