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NetworkSolutions

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Arkansas
2 reviews
0 helpful votes
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There wasn't a lot of guidance on how to set/connect certain things. Plus, in order to even set up a site, it cost extra. I think having a video that gives the rundown of the process before purchasing would be convenient.

Date of experience: March 14, 2024
New York
1 review
0 helpful votes
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Havent been able to see any progress or access our sites as of yet.

Date of experience: March 13, 2024
Oklahoma
1 review
0 helpful votes
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It is difficult to navigate all of the different options. I would think the process would be more helpful, Instead, In my opinion you get trapped.

Date of experience: March 13, 2024
Qatar
1 review
0 helpful votes
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They took the money twice for the same transaction.

Date of experience: March 13, 2024
Colorado
2 reviews
0 helpful votes
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I will never use this company again. I don't deal with companies that lie to their customers. I will tell the world

Date of experience: March 12, 2024
Minnesota
1 review
0 helpful votes
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It's a learner curve making my own website. Thanks for all your help.

Date of experience: March 12, 2024
Australia
1 review
0 helpful votes
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Had an issue initially with accessing the account, but all fixed now - thank you

Date of experience: March 12, 2024
Iowa
1 review
0 helpful votes
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Paid for hosting but no credit available, also user name changed changed and password didn't work but when reset new it said password was already used.

Date of experience: March 11, 2024
Australia
1 review
0 helpful votes
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I am constantly waiting for extended periods of time to speak to a customer service representative. If I move away from the chat for 60 seconds, then I get cut off. The reason I joined web.com was because they rated so highly on customer service but I am consistently getting terrible service. I don't know if this is because I am in a different time zone in Australia but I'm finding The experience to be extremely frustrating and disappointing and would love a refund on my two months subscription so far

Date of experience: March 11, 2024
Washington
1 review
0 helpful votes
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Lost domain to scalper
March 21, 2024

Lost domain to scalper. Didnt get any help. Held ransom for $3500. Not gonna work for small business.

Date of experience: March 10, 2024
Nevada
1 review
0 helpful votes
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Company is a scam, terrible business every here is fraud

Date of experience: March 10, 2024
Arizona
1 review
0 helpful votes
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Some stuff is fine, other items are not as expected. LIke no exchange hosting and the types of templates available are not up to my liking.

Date of experience: March 10, 2024
Texas
1 review
0 helpful votes
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Difficulty setting up my workspace account and no help.

Date of experience: March 9, 2024
Minnesota
1 review
0 helpful votes
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Some difficulty navigating, but soon was successful

Date of experience: March 9, 2024
Illinois
1 review
0 helpful votes
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It won't resend a verification email for my domain - this user interface is such a piece of flaming $#*!, horrendous to navigate. Especially considering it's a domain site. Domain.com should be embarrassed

Date of experience: March 9, 2024
Texas
1 review
0 helpful votes
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Not the easiest to use
March 19, 2024

Not the easiest to use. Was getting errors right after purchasing my domain which made me nervous snd want to cancel with this site.

Date of experience: March 9, 2024
California
1 review
0 helpful votes
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I have been brought to a new page to buy more stuff and my website is still not showing up in a search bar at all

Date of experience: March 8, 2024
Morocco
1 review
0 helpful votes
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Thank you, i start my experience with a great chose

Date of experience: March 8, 2024
Washington
1 review
0 helpful votes
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The ability to navigate and customize the website is somewhat challenging. There are sizing and fonts that I would prefer to have ability to get/do that I cannot. Also, the font colors are limited. Otherwise, I like the templates and ease of publishing.

Date of experience: March 7, 2024
Colorado
1 review
0 helpful votes
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Our security certificate which was purchased in December doesn't appear to be linked and working for our updated web site. ttrco.com

Shows "not secure" and it appears web.com has failed to complete the verification process, which is frustrating for a customer, since 1996 approximately.

Date of experience: March 7, 2024