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Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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There wasn't a lot of guidance on how to set/connect certain things. Plus, in order to even set up a site, it cost extra. I think having a video that gives the rundown of the process before purchasing would be convenient.
Havent been able to see any progress or access our sites as of yet.
It is difficult to navigate all of the different options. I would think the process would be more helpful, Instead, In my opinion you get trapped.
They took the money twice for the same transaction.
I will never use this company again. I don't deal with companies that lie to their customers. I will tell the world
It's a learner curve making my own website. Thanks for all your help.
Had an issue initially with accessing the account, but all fixed now - thank you
Paid for hosting but no credit available, also user name changed changed and password didn't work but when reset new it said password was already used.
I am constantly waiting for extended periods of time to speak to a customer service representative. If I move away from the chat for 60 seconds, then I get cut off. The reason I joined web.com was because they rated so highly on customer service but I am consistently getting terrible service. I don't know if this is because I am in a different time zone in Australia but I'm finding The experience to be extremely frustrating and disappointing and would love a refund on my two months subscription so far
Lost domain to scalper. Didnt get any help. Held ransom for $3500. Not gonna work for small business.
Company is a scam, terrible business every here is fraud
Some stuff is fine, other items are not as expected. LIke no exchange hosting and the types of templates available are not up to my liking.
Difficulty setting up my workspace account and no help.
Some difficulty navigating, but soon was successful
It won't resend a verification email for my domain - this user interface is such a piece of flaming $#*!, horrendous to navigate. Especially considering it's a domain site. Domain.com should be embarrassed
Not the easiest to use. Was getting errors right after purchasing my domain which made me nervous snd want to cancel with this site.
I have been brought to a new page to buy more stuff and my website is still not showing up in a search bar at all
Thank you, i start my experience with a great chose
The ability to navigate and customize the website is somewhat challenging. There are sizing and fonts that I would prefer to have ability to get/do that I cannot. Also, the font colors are limited. Otherwise, I like the templates and ease of publishing.
Our security certificate which was purchased in December doesn't appear to be linked and working for our updated web site. ttrco.com
Shows "not secure" and it appears web.com has failed to complete the verification process, which is frustrating for a customer, since 1996 approximately.
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: I was working with a consultant from the Small Business Development Center when I began my business. She advised me to register my LLC and then to go to Register.com to buy the domain name before anyone else could. Later on, she suggested Register when I was looking for hosting.
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB

