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NetworkSolutions

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Domain allows known website squatters/grabbers register names that have previously been in use. These website squatters (such as GODaddy LLC) then exploit legitimate registrations by charging extortionate rates (between $1,000 to $5,000 plus fake broker fees considering the website is actually registered with them) to release the domain name. It is disappointing. And it left Jitesh in a position where he was not able to help or offer any empathy. Domain must do more to stop name grabbers like GoDAddy.

Date of experience: March 19, 2024
Michigan
1 review
0 helpful votes
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There are many technical issues with my site. Pages not indexing, lack of flexibility with formatting my blog post. Just very basic stuff that should already be figured out.

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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You haven't fixed my google workspace deletion/email name problem

Date of experience: March 19, 2024
Indiana
1 review
0 helpful votes
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New web site and store
March 29, 2024

The site was wonderful to work with as a novice. Alot of help. Answered the phone when help was needed.

Date of experience: March 19, 2024
Nigeria
1 review
0 helpful votes
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"It has been showing setting up your domain. This can take up to 24 hours."

But it has taken days and still not finished

Date of experience: March 19, 2024
Alabama
1 review
0 helpful votes
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Paid for google workspace through domains.com, but now being asked to sign up for a plan when accessing google workspace.

Date of experience: March 19, 2024
Georgia
2 reviews
0 helpful votes
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Incredibly user-friendly interface. The variety of templates and additional features greatly enhance the experience. The convenience of obtaining a domain through the same platform is a huge plus.

Date of experience: March 19, 2024
Hawaii
1 review
0 helpful votes
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Mobile login website builder does not seem to function well as. Compared to prior web host company despite many other similarities. Below email is not mine and mine is not being provided for feedback since there is no "order" with the feedback.

Date of experience: March 18, 2024
Missouri
1 review
0 helpful votes
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domain.com is very slow to load at login and i am having touble gaining access to the tools i purchased. I am trying to figure it out now, but may need customer support

Date of experience: March 18, 2024
California
1 review
0 helpful votes
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Would like if the logo designer allowed one to use their own images. Otherwise, so far so good.

Date of experience: March 18, 2024
California
1 review
0 helpful votes
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I didn't realize you make us have different logins for different domains. One of my URLs just autorenewed because i had no idea you require more than one account instead of putting all our purchases together. I'm vey unhappy.

Date of experience: March 17, 2024
Georgia
1 review
0 helpful votes
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Some google console errors hard to fix (or not obvious how to)

Date of experience: March 17, 2024
Australia
1 review
0 helpful votes
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My domains autorenewed before I had a chance to turn off auto renewal so I have wasted over $100. Its still two weeks until they are due and I had no intention of renewing

Date of experience: March 17, 2024
Florida
1 review
0 helpful votes
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I have not gone further than securing domain name ect. I am working on website and researching all of this now

Date of experience: March 17, 2024
New Jersey
1 review
0 helpful votes
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The chat window covered the cart and order information and made it too confusing. [I was using a Chrome browser on my MacPro]. I could not move my chat window either on my screen! All that made it quite hectic indeed. Kindly confirm that all is okay with my purchases, and I have done all that is needed. My login name assigned is terrible. How can I change it?

Date of experience: March 16, 2024
Kentucky
2 reviews
0 helpful votes
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I have tried with no success to change the setting from automatic renew on some of these sites.
I only need 1 site that i wish to use that i can't even get into.
I find that there is now way to contact a real person to get this situration resolved.
MY email address is *******@scrtc.com and my phone # is *******864 if anyone with this company would be willing to contact me to get this situation corrected.

Date of experience: March 15, 2024
Canada
1 review
0 helpful votes
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You have gone Live with my new Web Site on Monday March 11. I have not been able to access email since then and have been calling since then to get this fix. All my documents and contacts are on my email. I have to sign and send contacts out March *******@1pm for tenders and I cant get in to emails and no one is helping or taking this Seriously. I'm at risk to lose Hundreds of Thousands of Dollars. Not Happy With the sense of Urgency on your part

Date of experience: March 15, 2024
Massachusetts
1 review
0 helpful votes
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Can.t find help to transfer the token google workspace

Date of experience: March 14, 2024
Michigan
1 review
0 helpful votes
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I'm seeking help using your "chat", but I'm not receiving a response.

Date of experience: March 14, 2024
Texas
1 review
0 helpful votes
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My hosting and web building account with you is currently suspended for non payment when in fact I paid my monthly bill 4 days ago when I was lied to by one of your employees. As I had been trying for over a week to add 4 subdomains to my domain and being helped everyday by one of yours and being told Something different Every day. Finally this woman 4 days ago tells me that I have the wrong kind of hosting package to add subdomains to and that is why no one can get them to work. She further explains that the hosting I need will cost $16.00 a month and the old hosting would be cancelled. She charged me that day $9.65 to start up the new hosting insuring me that my email and the web site I was creating would simply transfer to the new package. Well 4 days later and the web site is not working, the subdomains are not working and someone thinks I didnt pay my bill and shut me down...Somebody that knows what they are doing owes me an appology and an explanation.

Date of experience: March 14, 2024