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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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I have been trying to correct an auto renewal billing issue for a month. You have been charging my card multiple times for the same protection plan. When I call in you refund the charge and then two days later you bill my charge card again.
I have been trying to change the owner of a domain for months now and none of the people of the customer service has been able to solve the issue (not accecpting a payment!)
CUSTOMER REFERENCE CODE OF INCIDENCE
ID I-*******
I am trying to put my domain behind cloudflare but my name servers are missing. You suggest that I restore the default, and I did, but that didn't help.
Renewing with a new card is a pain. Also Website builder is not loading and customer service stinks
The new renewal process is confusing, I spend more time trying to find what to renew, and eliminating not desired services
Very poor in various ways... would be glad to discuss it with a real person
I'm in here because I have been charged for something I did not order.
If dotster was bad, web.com is worse. So much trouble to simply log in every time, especially as a manager for a client who doesn't have access to her personal email. Chat service is quite bad as well, compared to other sites. I'm trying my best to leave this service permanently, but it's difficult to even extract myself. Right now I'm dealing with cancelling web hosting and domain renewal that I cancelled last year through dotster. If my client hadn't noticed, she would have been charged hundreds of dollars for something that we both thought was taken care of. This is just one of many issues.
I've reached customer support 2–3 times to solve the issue with the domain and DNS settings.
Each times, they didn't solve the issue and broke the website.
Support representative haven't spent enough time to focus on my issue and solve it.
And I'm still having the issue with DNS settings.
You should be able to point to a link without having to sign up for a monthly plan
Sold me a product but can't get ahold of anyone to walk me through it
No way to contact Domain.com regarding problem setting up Google workspace - Google does not recognize domain has been purchased; will not set up workspace account I paid for through domain.com. Directs me to contact Domain.com for assistance, but no contact available.
Not the most user friendly. Difficult to set up simple adjustments.
I had two different accounts on Dotster. On the conversion web.com combined them all under one credit card so you had users paying for web addresses they don't own or want.
First time doing this action. Appreciated there was sufficient time for each step.
Your customer service is sub par. Your chat system dings every time I visit the site. I wait too long for service. There are far too many technical issues. You changed your entire platform with zero notice to your customers.
Been months and I still don't have access to my SSL and Google Workspace. I wouldn't recommend Domain.com to anyone at this point.
You have changed the dashboard making it almost impossible to get to our web designer, your have increased rates to an untenable rate, and customer service is horrible. We are looking for another host
Your processes are broken as admitted to by your team. Yet, you are unwilling to correct them or let me speak with someone with the authority to correct your errors. I am left with verifying (again) my identity so I can (again) fix your broken work flow. The broken flow? Registering a new domain, using my log in and correct credentials, results in you assigning the wrong credentials to the domain.
The new design has made it very confusing to get to the website builder.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members