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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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It's really a pain to pull invoices from your platform. Please improve this functionality to make this user-friendly.
I have been waiting for over 2 hours in the support, 2 agent came and left me without helping
Verification code emails did not come for a week. After multiple support cases I am in now. This is not acceptable because we need to update DNS settings sometimes and can not wait for days.
I had a question about the SSL application
I was informed how to proceed, first my password was unlocked
I could proceed.
CS is very helpful but connectivity with third party solutions is very poor, using a small provider made a lot of "out of the box" connections that Squarespace, Outlook, etc. have built (e.g. With GoDaddy) non-applicable, required a lot of manual work from me.
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Just take me to the account home right away, no pop ups, or other pre-screens before hand.
Our website has been down for several weeks. Up for a year, then apparently because we did not buy SSL protection, it went offline. We've bought it a week ago...still not back up.
Too many changes and not as user friendly as to prior release
So Sad...cust service domain database issues...emails from domain.com "leave out "whatever the domain it relates to the corrispondance is.Charges and change of service without any prior notice. Truely is a sad provider
I constantly keep getting email messages that seem like there was a data breach regarding my username. It's an uncomfortable feeling that makes the domain website look like they are not protecting the information I'm providing for the account.
No happy! You deleted my account without my permission, I don't have access to my email no more it's shut down, always asking for more money! I AM NOT SATISTFIED
Horrible platform - doesn't delete domains tht have been transferred away. Support is not helpful, and the new interface is just as bad as the old.
There's no way to redirect one domain to another, which is frustrating as other registrars like GoDaddy provide this for free.
I'm here to check my account bc I keep getting notices that my account will be deleted for nonpayment, but I paid over one month ago.
Signed up for domain and don't get
Much help after that: my rating is based on whether or not I'd pitched this again and the answer is no..
Had tons of trouble resetting my password earlier this year and was told to go through the process of claiming ownership over the domain. Finally i got into my account.
I want to access my e-mail and it is more difficult than I want
What a disaster
Lost control over one of my domain names for 3 weeks!
Every day message that this would be solved between 24h and 48h
It took you 3 weeks
So moved all my 9 domain names
Since web.com took dotster.com over, a disaster
Was more than 20 years a happy customer at dotster.com
I don't struggle with your dashboard and everything works fine
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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