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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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During the last 3 months, my site has been down 6 weeks!
I have been with MyDomain for 14 years and now the service is terrible
Since i purchased a service i am getting in to an issue, and still not resolved
SSL Certificate was a hidden fees.
Only google emails not Microsoft and other service providers.
Technical support is hit or miss and it seems like I have to reach out to technical support too often. SSL certificates should renew automatically without needing intervention. I have my settings correct, to auto-renew, but then my website just goes down.
For a non IT person, having to go through the hassle of verifying domains, DNS and what not, I have completely been disappointed! It's a month since I paid for this domain and have still failed to use it! Very very annoying and I can't get my money back!
Web.com has resolved my concerns. My situation was dire. However, Web.com ensured that they addressed the issue and granted me credit.
What I love most about domain.com is the ease of using their service. The user experience is incredibly smooth and intuitive. From signing up to navigating the various features, everything just flows naturally without any friction or confusion.
Your customer service is horrible... and website support is horrible and the load time for pages are horrible
This platform is plagued with issues on multiple levels. I have been a loyal customer for years and will never use this platform again and will actively encourage everyone I know to never support Domain.com due to the poor user experience and abysmal customer support. It's hard to believe this platform is able to stay in business.
I'm unable to sign into my webmail and am not even given the option change the password
The site is difficult to use, it is not clear how to connect the account to the payment method. I have a problem with invoices.
Great flow - feels very secure, reliable and easy, Already a customer for other domains, pricing is competitive
Been trying to add a new credit card for weeks. Not working.
But you all do not tell me any reason why. Just doesn't do a damn thing when I hit save for new card
Awful change that I cannot point my own domains outside of this platform
Recent 3-hour interaction with chat agent did not resolve the issues that occurred and created by previous chat agent with the service I purchased.
Site offers good value for the money, nice features, ease of use. But they took weeks to get my domain name up and running and getting support is poor. I took about six times asking for help through chat to get domain up and running. If they say wait time is 10 minutes, it's more like 30, if it's 5 minutes, it's more like 20. A couple of times I couldn't wait that long and had to leave.
I was charged 240.75 for apparently site hosting, basic back up and SSL but only received $119.88 back even thought your company never host it the domain I purchased. That domain was purchased and we paid a company to host it and maintaing the site live. I explained this to the agent on the chat and that person kept asking the same question over and over. Asking when I cancelled a service that I never had to beging with. Domain ROXfinancialXL. Also i had standard emails for many years and now it appears with new changes I dont have that anymore. A
Same issue with the ssl certificate persists 3 months till now and no one is taking the issue seriously so i am moving my work elsewhere
You make stopping auto renewal too difficult blah blah blah
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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