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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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You make stopping auto renewal too difficult blah blah blah
When I come to the opening page I get an advertisement every time. It takes me an extra click to cancel this and get to where I want to go. Why should I have to do this?
I have to keep getting on chat to find out why things take over 4 days to process.
Have been a member for 15+ years and this upgrade has been the worst for long time customers. My website hasnt worked for months. Your chat is useless and don't act for the customer transferring or waiting for other departments that also don't give you a solution. Cant talk to anyone even if it's an emergency leaving domain. Com
I don't see the changes in customer service as being for the better.
After Web.com bought MyDomain and all my domains moved across to Web.com, there was no way to manage my email forwarding without using the Web.com email service. I was also charged incorrectly for two domains that were transferred to another owner last year. After several chats and promises of a refund, I'm still waiting for it. I have now moved my remaining domains to another, and cheaper, hosting platform that provides free email forwarding. Most disappointing indeed.
The new design of the control panel is awful. Every time I logged in, too many attempts to see my domain list. Every time it asks if I want to use privacy for my account or not.
The only good thing is support. But these new changes are really bad in the ux and the SSL part too being paid. Planning not to renew
It's been awfully difficult to transition from mydomain. Signing into email takes too many steps and Roundcube isn't the same display.
Since Web.com took over mydomain.com, I've lost most of my email and forwarding for almost all of the domains that I had registered with mydomain. Also, unable to setup credit card payment. Whole experience has been a disaster.
Not working, overpriced, bad customer service, and feedback has to be at least 50 characters
Unable to get to pages to actually change any settings for auto renewal of services.
Site forwarding doesnt work. I spent an hour talking to customer service and it was escalated to engineers but still no luck. Wish I could get my money back, this is useless and it wont even forward my website.
I have had the most difficult time with your awful customer service chat agents. They would tell me they'd help me and put me back into the call queue. They told me inaccurate and unhelpful things that caused the problem solving process to be very long.
I cannot connect my domain name to the Canva website I designed. Support needed asap!
A smooth transition and easy to follow the instructions. I was expecting it to be a little more difficult and as it turns out it wasn't difficult at all. I found that to be pleasing and it certainly was a time saver.
It's a good platform, and has a good support and user interface.
It normally is easy to log in. Today it was super hard (ok so this is filler to get to 50 characters)
It's all so different than Dotster. Pricing, customer service and unable to find one of my domain names
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members