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NetworkSolutions

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
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It normally is easy to log in
June 3, 2024

It normally is easy to log in. Today it was super hard (ok so this is filler to get to 50 characters)

Date of experience: May 24, 2024
Texas
2 reviews
0 helpful votes
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It's all so different than Dotster. Pricing, customer service and unable to find one of my domain names

Date of experience: May 24, 2024
Oregon
1 review
0 helpful votes
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I have been a Doster customer for 20 years and the Web.com interface is horrible. Also, you now charge for domain forwarding which was always free.
It remains free with Go Daddy, and I'm taking my business there.

Date of experience: May 24, 2024
New Mexico
1 review
0 helpful votes
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Problem with ssl implementation and verification. Filled out verification form multiple time

Date of experience: May 24, 2024
Canada
2 reviews
1 helpful vote
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Support is really poor...
June 3, 2024

Support is really poor... open a ticket 2 weeks ago... told is was fixed and closed ticket... try to respond and heard nothing.

Got on Chat today for 50 minutes... most of it waiting for responses then chat auto closed... I have 19 hosting packages and around 60 domains and really don't have hours of time to get simple issues resolved

Date of experience: May 24, 2024
California
1 review
0 helpful votes
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Trying to get a domain verified took forever, and never did complete. Took another path, it was approved in minutes. Now getting bounce back from domain.com for some unknown reason. If I can't correct I'll pull domain from you!

Date of experience: May 24, 2024
Canada
1 review
0 helpful votes
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I could not update my payment method through links provided.

Date of experience: May 24, 2024
New York
1 review
0 helpful votes
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I cannot change my contact email. Your website's UI is broken.

Date of experience: May 24, 2024
Georgia
1 review
0 helpful votes
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They took over dotster account
June 3, 2024

They took over dotster account. You now have to pay for features that were included and some features no longer exist.

Date of experience: May 24, 2024
Peru
1 review
0 helpful votes
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I'm a former customer of mydomain.com, so I'm just getting to know your new site.

Date of experience: May 24, 2024
Georgia
1 review
0 helpful votes
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Getting a new card added has been a nightmare. Solution was "verify your email". I did that. It still doesn't work.

Date of experience: May 24, 2024
Texas
1 review
0 helpful votes
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Web.com tech support is awful
June 3, 2024

Web.com tech support is awful. They bought my account from another registrar and everything stopped working immediately. I will move to another registrar asap. Avoid web.com!

Date of experience: May 24, 2024
Minnesota
1 review
0 helpful votes
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STOP TRYING TO SELL MORE SERVICES. The "No thanks" is so small that I had to spend 3 minutes trying to find it. How much bull$#*! marketing is enough?

Date of experience: May 24, 2024
New Jersey
1 review
0 helpful votes
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You constantly emailed me about my account payment not being up-to-date. And there was no problem with it. You seem their raised prices on the number of things. All this did come as a complete surprise to me because I had no idea that you were taking over there. I still don't know anything about your company. I keep getting emails telling me click here to see the stats of my site but when I do it leads nowhere. I was wondering if you have a site editor. I would suggest you improve your communication skills.

Date of experience: May 24, 2024
France
1 review
0 helpful votes
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It didn't recognise the only password I've ever used, so I've reset it. I am still trying to reach Weebly to modify my website.

Date of experience: May 24, 2024
GB
1 review
0 helpful votes
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One of the worst hosting companies out there. Good luck!

Even this form does not work, it says it's ok and then asks for 50 characters.

Date of experience: May 24, 2024
AE
1 review
0 helpful votes
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This new interface is terrible
June 3, 2024

This new interface is terrible. Very difficult to navigate to different options.

Date of experience: May 24, 2024
Florida
1 review
0 helpful votes
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Website is not very user friendly... It may be that I need someone to help me understand what I'm doing. I don't have $2000 to pay for someone to do the site for me

Date of experience: May 23, 2024
New York
1 review
0 helpful votes
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Very difficult to cancel and delete subscription of this account.

Date of experience: May 23, 2024
Canada
1 review
0 helpful votes
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I tried to order an SSL certificate for my website but never received the service even though $170 came out of my bank account. Multiple agents assured me they couldn't see the transaction so I had to go out of my way to send screenshots and proof from my bank accounts before they would take the situation seriously. They assured me I just had to wait for the service to start working even though it had been multiple days. After about 4 days I finally got a message from the billing department saying they refunded me the money with no explanation why the service didn't work and why the transaction disappeared from their site. So after a week of not having the service that I paid for and having the money gone from my bank account, they refunded me the money with no explanation and now I have actually lost money because of the exchange rate between countries. They have taken no steps to acknowledge or remedy the situation. They simply told me to "Try purchasing it again" even though they haven't bothered to tell me why the service didn't work in the first place or why the payment history disappeared from their site. Absolutely abysmal service and 2 very unhelpful agents and a very unhelpful billing department. I would highly recommend to any one not to use this site or their services.

Date of experience: May 23, 2024