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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Google workspace issue was not addressed after purchase. The refund was easy but I was frustrated that a service was offered to me that could not be fulfilled.
I'm trying to find email links and CAN'T They are buried and lost. This site is terrible.
Customer service is awful cannot get product to function correctly
No idea how to manage my email forwarding in web.com. I used to be able to do it in mydomain.com
Billing dept. is not able to do simple math, or does not want to do it. I will be moving my domains soon.
It's too slow and this morning I woke up to my website being down. If I owe, I haven't received any notice or billing information.
COR did a great job of solving my issue with Billing. I understand the Dotster accounts had issues. She resolved it quickly and kept me updated
Easy to update and very low prices. Good selection of domain names.
This new interface is a cluster. I'm looking forward to moving my accounts as soon as I can figure it out!
Good experience and easy to follow understand always ready to help
All the pop ups are getting annoying (chat, survey, etc.) and it is hard to find things on this overly-busy site.
Overall excellent. 2 exceptions: the hard sale on domain privacy and the last chat with an agent who was not professional and did not let me give a feedback at the end.
Web.com keeps asking me to update WHOIS information. When I try to do so on your site, it asks me for my password. When I enter the very same password I use to access Web.com, it rejects it. Maddening!
Good customer service, but not enough features or tutorials on the use of the website builder.
I gave up on one of my sites because of the constant spamming which I believe originated with Domain.com's systems. The navigation is confusing, I have to click many times to reach my destination. When I have an issue it takes four or five chats with Support to resolve it. I just feel frustrated.
Your electronic services are better than the services provided by humans
DNS update is duplicating records while editing the existing one. Now trying to delete one of it without success.
mydomain.com had a better interface to manage domains...
Terrible interface and leads to small charges that are hidden to the user.
Its very good. I am happy with it and all the services and help center
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members