NetworkSolutionsReviews 10,334

Support from chat is good but overall customer support is awful. I opened service ticket [ACR-*******] to update my domain registrant email associated with "kovacevic.name" domain as I lost access to 20 years old one. I received email today to reset my main password with the link. Plus this link below does not exists and this is exactly I am trying to do:
" If you wish to change the registrant email associated with your domain, you can use the following link as your reference:"
https://www.web.com/help/article/domain-whois-update-and-verification

And third thing is that in email phone number for tech support belongs to another company something "blue hosting" or similar.
For questions, please contact our Frontline Support Teams at *******678.
I really do not know how to do a simple thing to update registrant 20 years old email.

Unlike other services after passing the
'Bot's' initial Chat - I found chatting to a real person fairly immediate ie. Not having to wait longer that 45mins mins mostly.

However, I was given the wrong information that led to me to taking my website elsware and just keeping my domain name with domain.com -

Great people and service - still evaluating the new website

I have switched hosting companies, email services, and have built a web-site elsewhere. I can't get you to stop billing me. STOP IT! Then, please make it easier to see where to do that in account settings. Thank you

Too soon to tell, just getting started responding to survey

Attempting to add a 2nd Admin is problematic. Setup 2nd admin thru purplearmy.com management with new email address. Web/com confirms sending new Email address but not received by new admin (evenutally worked but know option for new admin to 2-step verify with own acct). Though 2-Step verification is DISABLED web.com requires/forces 2xStep login verification anyway with no option to verify thru the 2nd/New Admins email address. After bypassing email verification there's no phone# or Security-Pin verification options and can't reset the Recovery Key. Finally had to reassign another existing main acct for the new Admins access. Still doesn't show New Admin under Domain, Add new user... select Admin.

We decided to do it ourselves and with your help a couple times...We did ok with your help even thou we haven't had any sales., Not sure we have it set there yet...We are learning...LOl

No worries, all updates and notifications are current and fast...

Canceling is much more difficult than it should be. There appear to be fifty characters

Domains that renewed with valid payment methods in the past now are a headache requiring long chat sessions. Nothing changed at MY end.

I moved all my domains to another carrier 2 weeks ago. However one of them is still awaiting a correct authorization code. I've called and spoke to 3 different people about it. I still cannot get it out.
Last week you attempted to bill me for a renewal on a domain that is no longer with you.

Support lackluster in fixing issues promptly. A far stretch when we were with Dotster before they bought out.

This new UI is very confusing and needlessly complicated and limiting

They bought out mydomain.com, doubled renewal fees, and eliminated all free features. After 20 years with mydomain.com, I have no option but to move all of my domains and services elsewhere. Web com will fail.

Poor service/support. Wasted my valuable time. Dotster stopped telephone support and after the web.com acquisition, i was never notified that telephone support was available. Also, email servers were frequently blocked by google and Microsoft.

Still struggling to figure out the new pages here. I don't know what else to say.