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Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Every time we publish our website it becomes unavailable. No one can access it. It closes the connection before loading the site. I'm also not really pleased with the cost of the eCommerce going from 3.95 per month to 35.
A year ago I was told I would no longer be receiving the discounted pricing I had previously received as a former Dotster reseller, it was made clear to me that Domain.com/Web.com no longer wanted my business, nor that of my clients. I am thus being forced to move all my domains and my clients' domains to another registrar. The support I have received has been very disappointing, and Web.com is making it very, very difficult to transfer the domains.
When dotster merged with web.com, I've had nothing but issues with every one of my services. Though eventually several things were resolved, (after 29 days of things not working) the big one. As in not being able to receive emails has not been resolved. Currently I am at day 41 of not being able to receive emails. Several tickets, calls, etc. my patience is at it's end.
Terrible transition, completely incompetent. Now they are removing features like free email forwarding.
I have had an SSL issue since apparently they switched from MyDomain to Web.com. My website has been unable to be reached due to this SSL issue. I have done everything that was asked to be completed. Certificate was reissued after several tries, but it will not upload to the site. I keep getting an email every 24-48 hours stating they are still working on it, but they do not have a resolution. This is completely unacceptable.
The hosting site is always too slow, no support at all, charge 50.00 USD TO see if can give support, backup service does not supported anymore
No more email forwarding - no management possible - your are crooks
Your hosting service so cheat user. Last time tell me can create up 500 email, And now said I can create only 10 email. And now I can created only 8 email.
I've been trying to sort out an authorization code to transfer out for 1 1/2 months. I have sent numerous emails and spoken repeatedly with people on the phone and now find that you have closed my escalated issue. This is the worst service I've ever had from a web company.
Tough getting my domain transferred. Took too long. Customer service not great.
You discontinued email forwarding... completely unacceptable
The paid forwarding email has forced me into a new email service called "Professional Email". Unfortunately it doesn't work, and no one on tech support understands how to fix it. You will be losing a customer as soon as I can transfer to a different service.
Unable to identify method for forwarding emails. Chat and phone assistance ineffective.
Login was secure and fast. Dashboard is a bit too simple. Need to look for the appropriate sections elsewhere.
Always found perfect. Never have getting issues during services for Domain Hosting.
I have already prepaid for services on my domains through MyDomain.com through 2029, and yet you are discontinuing and planning to charge me for services that were included with my initial contract and payment. This will not only be debilitating, it is also an unethical and generally dicy practice. Web.com needs to honor existing contracts for the duration.
Easy to set up and use even if you have limited experience. Great hosting and web designs. Love the email.
Good xxxxxxxxxxgood xxxxxxxxxxgood xxxxxxxxxxgood xxxxxxxxxx
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: I was working with a consultant from the Small Business Development Center when I began my business. She advised me to register my LLC and then to go to Register.com to buy the domain name before anyone else could. Later on, she suggested Register when I was looking for hosting.
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
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