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NetworkSolutionsReviews 10,334

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Every time we publish our website it becomes unavailable. No one can access it. It closes the connection before loading the site. I'm also not really pleased with the cost of the eCommerce going from 3.95 per month to 35.

Date of experience: June 7, 2024
New Hampshire
1 review
0 helpful votes
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A year ago I was told I would no longer be receiving the discounted pricing I had previously received as a former Dotster reseller, it was made clear to me that Domain.com/Web.com no longer wanted my business, nor that of my clients. I am thus being forced to move all my domains and my clients' domains to another registrar. The support I have received has been very disappointing, and Web.com is making it very, very difficult to transfer the domains.

Date of experience: June 7, 2024
Michigan
1 review
0 helpful votes
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When dotster merged with web.com, I've had nothing but issues with every one of my services. Though eventually several things were resolved, (after 29 days of things not working) the big one. As in not being able to receive emails has not been resolved. Currently I am at day 41 of not being able to receive emails. Several tickets, calls, etc. my patience is at it's end.

Date of experience: June 7, 2024
Canada
1 review
0 helpful votes
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Terrible transition, completely incompetent. Now they are removing features like free email forwarding.

Date of experience: June 7, 2024
Michigan
1 review
0 helpful votes
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I have had an SSL issue since apparently they switched from MyDomain to Web.com. My website has been unable to be reached due to this SSL issue. I have done everything that was asked to be completed. Certificate was reissued after several tries, but it will not upload to the site. I keep getting an email every 24-48 hours stating they are still working on it, but they do not have a resolution. This is completely unacceptable.

Date of experience: June 7, 2024
Brazil
1 review
0 helpful votes
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The hosting site is always too slow, no support at all, charge 50.00 USD TO see if can give support, backup service does not supported anymore

Date of experience: June 7, 2024
France
1 review
0 helpful votes
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No more email forwarding
June 17, 2024

No more email forwarding - no management possible - your are crooks

Date of experience: June 7, 2024
Cambodia
1 review
0 helpful votes
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Your hosting service so cheat user. Last time tell me can create up 500 email, And now said I can create only 10 email. And now I can created only 8 email.

Date of experience: June 7, 2024
New York
1 review
0 helpful votes
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I've been trying to sort out an authorization code to transfer out for 1 1/2 months. I have sent numerous emails and spoken repeatedly with people on the phone and now find that you have closed my escalated issue. This is the worst service I've ever had from a web company.

Date of experience: June 6, 2024
Maine
1 review
0 helpful votes
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Tough getting my domain transferred. Took too long. Customer service not great.

Date of experience: June 6, 2024
Colorado
1 review
0 helpful votes
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You discontinued email forwarding... completely unacceptable

Date of experience: June 6, 2024
California
1 review
0 helpful votes
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The paid forwarding email has forced me into a new email service called "Professional Email". Unfortunately it doesn't work, and no one on tech support understands how to fix it. You will be losing a customer as soon as I can transfer to a different service.

Date of experience: June 6, 2024
Georgia
3 reviews
0 helpful votes
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Unable to identify method for forwarding emails. Chat and phone assistance ineffective.

Date of experience: June 6, 2024
Arkansas
1 review
0 helpful votes
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I hate that you won't accept what i write since it is a two. WHy is this so difficult to leave a negative review.

Date of experience: June 6, 2024
Malaysia
2 reviews
0 helpful votes
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Login was secure and fast
June 16, 2024

Login was secure and fast. Dashboard is a bit too simple. Need to look for the appropriate sections elsewhere.

Date of experience: June 6, 2024
Pakistan
1 review
0 helpful votes
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Always found perfect
June 16, 2024

Always found perfect. Never have getting issues during services for Domain Hosting.

Date of experience: June 5, 2024
Arkansas
1 review
0 helpful votes
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I have already prepaid for services on my domains through MyDomain.com through 2029, and yet you are discontinuing and planning to charge me for services that were included with my initial contract and payment. This will not only be debilitating, it is also an unethical and generally dicy practice. Web.com needs to honor existing contracts for the duration.

Date of experience: June 5, 2024
Ohio
1 review
0 helpful votes
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Easy to set up and use even if you have limited experience. Great hosting and web designs. Love the email.

Date of experience: June 5, 2024
California
1 review
0 helpful votes
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Good xxxxxxxxxxgood xxxxxxxxxxgood xxxxxxxxxxgood xxxxxxxxxx

Date of experience: June 5, 2024
Wisconsin
1 review
0 helpful votes
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I do not like verification at this time so how do i go back to old way.

Date of experience: June 5, 2024