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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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So far we've had nothing but problems. Our website is down 90% of the time with you guys.
It took a long time to get my site up and running, but it works great and I like the template I used to build my site.
You domain names have become too expensive. At checkout I could not use the promo code. I will be looking for a new domain name provider in the near future because I'm sure I can get better prices than yours.
I just want to manage my site without being asked a ton of questions. If I click no, it means no. Also, way too many ads and spam emails from this company
Thank you Thank you very much. I highly appreciate your help. This was rela quick
Refused to refund me for services I didnt order
I have been charged 5 times for services I did not order or use, they have refused to refund me and I will not use them again.
This is a message from them about a service I did not order and was charged 5 times for:
I really wish I could provide you the refund. However as per refund polices,
1. No refunds after 3 calendar days from purchase date of new products.
2. No refunds for auto-renew after 30 days from purchase date on yearly term.
3. No refunds for auto-renewal of products on four-week/monthly term.
Since web.com know about my complaint they have still refused to refund me, they basically made me sign up for something free which I never knew about and did not use the service, and when I realised these payments were being taken it was too late, no refund!
I will never use web.com again!
Very easy and helpful support. Has everything i need with a fast website
Been a customer a long time and the service has been consistent
As an old programmer, the migration from mydomain.com to web.com rates a D- at best.
I have had nothing but difficulties since the migration to Web.com. I can not speak to anyone who is actually working on my domain. Your technical team has brought my site down twice since May 22. Today it is still down and I can not accept payments. If I could leave less than a 1 star I would.
The chatbot was not helpful at all. I ended up talking with Rajalaxmi, who was very helpful. A five star agent.
I have not been able to access my email for a week with no follow up from customer service.
Was able to buy a domain at a good price and keep the new domain managed with my other domains (billing, setup, etc.).
Don't like it Too hard to log in and convoluted while trying to navigate
Chat is unhelpful and slow, this is the third time I have had to return to fix something an d i cannot purchase more domains
No longer competitive pricing. Removed the ability to have simple domain forwarding. Used to be a terrific company with many usable features. No longer.
There is no in person support. Just Chat that is absolutely no help! I want to cancel the services because of no real support. But I am told I cannot until the anniversary.
Requests take way too long to be completed and it's challenging to transfer domain. Customer service chat is ok.
Worst ever... it has been over a month for your guys to validate a SSL certificate. I cannot believe in 2024 your company has a hard time with the easiest tasks.
Your firstly e customer service is horrible and a waste of time. It has taken your company almost 2 months to resolve my issues.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members