On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Worst ever... it has been over a month for your guys to validate a SSL certificate. I cannot believe in 2024 your company has a hard time with the easiest tasks.
Your firstly e customer service is horrible and a waste of time. It has taken your company almost 2 months to resolve my issues.
Generally good value and service. Problems arose when the renewal didn't go through but even before the current payment schedule had ended it would continually only allow access to the payment/renewal and blocked me from using account.
Getting the website names was very helpful, but I have found that the WebBuilder isn't as easy to use as I first thought. It could be due to my wishing to change the recommended layout significantly.
Support sucks. Continue to be charged for renewals that I discontinued. Calls to get resolved generally tell me nothing can be done. Had to cancel all cards on files to get charges to stop.
Our site has been down for months. That was totally unacceptable. We lost revenue due to this. How do you plan to compensate?
Easy, and good customer care, more tools needed to help navigate...
My species has been Excellent; I realize that Domain.com is evolving its platform.
It seems awfully expensive to keep our domain name. There seem to be other options out there for far less but I am not sure how to transfer it over to them.
I choose to use domain.com because it was supposed to be easy to do, I used vistaprint in the past and it was way easier. I can't seem to get help and everything I go to do the techs pretty much want to charge you for this or you need that or you gotta have this to do that. I understand business but this websitebuilder is not as easy as advertised.
I really do not appreciate that you acquire a company (MyDomai.com) and do not give customers at least the same level of service (email redirect). You leave handcuffed to you, like being held hostage. Really do not appreciate. Did I say it clearly enough?
This is no user friendly. I have had a couple of issues-first, my website didn't launch and then once that problem was fixed, I couldn't edit my site. Everything is fixed now but I always wonder what is going to happen next.
Took 2 weeks to xfr my domain. Then emails don't work on my phone or computer. Then they want to send u to a paid service to get customer service…. Never in 20 yrs of having a domain have i ever seen this kind of hosting! Stay away!
Several control panel features simply do not work in firefox
Cumbersome, complicated, always splashing up-sales when I just want to work on website.
I am getting less "bounced emails" from web.com than dotster due to the servers being blacklisted... but its still too early to tell.
Unable to create email several times with none coming forth on chat
I specifically did not want to purchase Microsoft Office with you and terminated auto renewal. However, the auto renewal went through, and I've been unable to get anyone in cusotmer service to help.
Both set up and navigation throughout the site has been a smooth process.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members