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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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The site has poor support and is excellent at taking our money.
Devastating. An issue can not yet be resolved after weeks of trying.
Horrific navigation through web.com site management features. Worst web builder ever.
Absolute worst website builder platform ever used. So many issues one after he other, in fact I just logged in to cancel.
I turned off the auto renewal but I still got charged on my card. It shows in the dashboard that it is not active but I can't get help to resolve it. Not happy with the service and settings that don't work.
So far I am pleased with my experience. I'm still learning new things as I go, but so far so good.
I am happy with the service. Good and friendly customer service.
Your console sometimes works, but at most important times, doesn't work. Its a heads or tales on the level of reliability your console provides.
Very simplistic! Very pleased! It was easy for a non-proficient internet/computer user. The info in the system is concise. Hear me on this...this site that asks for this response... is another experience all together...The total experience was quite delightful.
I had too many problems with the migration from mydomain to web.com. I still can't manage my DNS like I could before.
I have no way to merge all these mydomain accounts together. Can't alter payment method on checkout.
Some features are not working. I cannot see how much my next auto renew of my domain hosting package will cost me
You did not have to delete my Google Workspace within a month of nonrenewal and stress me tf out over renewing
You are charging me $21.99 per year and took away all the added services that Mydomain had.
Easy to navigate. Presence of chat to ask questions is 24 hours.
Every time I purchase a new domain, it creates a new user id instead of it being automatically all under one profile. VERY INCONVENIENT. Now I have to manually merge everything. Also, I should not have to create a PIN, but since I am being forced to, I should be able to choose how many characters so I can remember it, rather than having predetermined criteria that will make it hard to remember. VERY INCONVENIENT.
I've had nothing but trouble with my website from not being able to update it without your intervention. And now I can't even find it on your site to update it (something happened with the conversion to web.com) and a security certificate is not updated, so my website is down
Domain.com has been very helpful and they have confirmed everything I needed to have a domain.
I'm a migrating mydomain.com user, and I think your prices are higher, your administration experience is worse, and it's really not a great experience to create and manage domains. There's too many steps/pop-ups and default upsell attempts that makes registering domains a royal PITA. And your DNS management system is 1000x worse than the one on mydomain.com.
I don't do it often, but I do it enough. And it's bad enough that I'm considering transferring all my domains somewhere else.
I have continually been billed even after cancelling all of my auto renew subscriptions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members