On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great experience, staff helpful. They helped me out quickly.
New Web.com interface is a disaster which is almost impossible to navigate without help from support. Poorly rolled out.
Good after sale service, i shall recommend domain.com, the new domain.com page requires more time to get used on it,
Worst domain service ever. NO Customer service. You can't speak with anyone. I've had nothing but problems with this company for the past 2 years. They used to be good, but now they are completely impersonal and could care less about their customers. Whatever you do, DO NOT set your accounts to be auto-renewed. Before shutting this feature off, this company mischarged me several times and then their "CHAT" service told me that they could not refund me and that there "was nothing they could do". This company is a complete joke. My advice to you is pick ANY domain service other than this one. They're unapologetic rip off artists.
Since the transition to the new dashboard I am having issues verifying my domain names with Google sites. I'm also unable to redirect naked domains (without www) after the new system updates. This is frustrating and I'm thinking of transferring my domains elsewhere. Also, the price increases are ridiculous.
Unable to access any help menus, unable to access web editor, live chat does not open
I was charged for a subscription I didn't sign up for, I am not sure why
Great site, help is on the way if needed! I have bought all my domains here and I am very happy I did it.
Great service. Everyone is so helpful. The chat feature is what sold me.
It has been awesome! There have been a couple of times I questioned some things but they were quickly resolved.
Getting charged incorrectly several times and have to go on to site and use chat to get it fixed each time.
I am now trying to switch all my domains over to go daddy since I can no longer use a sub domain. This process has been absolutely ridiculous and I cannot believe I am having issues
I can't use Website Builder on more than 2 sites and can't get WordPress to work right. The online help people have been useless.
I've been trying to get my domain redirected for 4 days now. I've talked to 8 different agents and bought $50 worth of products that I have no idea if I needed or not.
The customer service is very helpful. Easy to contact...!
You already know the issue and you would not fix it then. All my domains going forward will be with another registrar.
This has got to be the worst paid platform I have ever used. Highly disappointed in not only the platform, but the lack of support i have received from the representatives.
Can't get help from you via phone. Would really appreciate a call *******808
Slow, not helpful and now you're trying to sell me crap I don't want
Okay but still setting up the site; more information later.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members