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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Setting up the website was fairly easy but having problems with its functioning. No one can book online. I've tried contacting support and have had no luck getting anything resolved
Not very seo friendly
Hard to get anything done
Very complicated
I am still learning how to move around on this site. Sometimes it gets hard to manage and do what I want
For me, a novice to all of this, its sticky in spots. I have no real working knowledge of website or web site building or even strategy for using one. Would be nice if some instructions were easier to understand what to do and how to do them. Or a web coach if you will (real or virtual) to help you through the processes of using the site.
I paid for security license and it is still not reflecting on my website.
Very helpful site builder except for adding picture images along with text. I have been using an app for imaging then uploading as too time consuming any other way.
It is too difficult to check your email from this site
Very unhappy this is way too much work
My experience with Web.com has been a complete disaster. When they rebuilt my website to make it HTTPS, it was riddled with errors. Images were incorrectly sized, the fonts were inconsistent, and several key elements on the site went missing altogether. To make matters worse, I lost valuable backlinks, which significantly hurt my site's performance. Their web development work was unprofessional and left my website in a worse state than before.
On top of that, their SEO services were a total failure. After being promised results in 90-120 days, I saw no improvement in my website's performance despite spending countless hours making the site presentable and following their advice. When I requested a refund for their failure to deliver, I was given conflicting information about their cancellation policy. At first, I was told I had 3-7 days to refund prorated amount, but later they said they cannot refund me anything! This is outright fraud and misrepresentation—how can you expect results in 120 days but give customers only 3 days to cancel?
Web.com has refused to refund me for the services that never worked. Their dishonest business practices and poor service have been a huge waste of time and money. I strongly recommend staying far away from this company.
This last week with y'all l have experience 2 Representatives that were rude and still fighting me about my refund if you resending me money came up a hand refund they don't do that anymore or whatever I just had a bad experience with you guys
Authorization code not received for transfer. Inherited web.com from mydomain.com
I have been tricked in to purchasing a domain I don't want, you guys suck!
Simply a terrible service that is a total waste of time and money. Switch to godaddy.com!
I've given you plenty of feedback already. Your website is the pits. It's completely buggy and not intuitive. I've wasted a lot of time on your site.
Signed up for free trial then after not choosing to use your platform i removed my card from online and you guys still charged me.
I was charged even though I had already cancelled. Done with services.
Customer service is horrible. I would rather talk to Comcast.
Have been locked out of registered domains for months. Opened cases with support, whose only solution to re-allow access was to send a verification e-mail... to the domains which cannot be accessed!
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I appreciate the help and patience Web.com had with me. I've had personal challenges that has slowed me down a bit.Thank you! Moving forward... :)
Quite difficult with only a cell phone and I get told different things each time I can for help. I refuse to use the online help because they have been useless. If I could cancel everything and get my money back I would.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members