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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Web.com is not as good as when it was Dotster. They say they are the same, but their services and customer service are not. Disappointing.
Support doesn't listen or read information. Truly infuriating when your company can't comprehend simple, basic instructions.
It has been easy. I have a shopify store / website so I think that gave me some expereince.
You limit of password length to 16 characters is INSUFFICIENT in today's world for something as important as domain management. I am a Dotster customer coming over, and this is a significant downgrade!
Thank you for all you do I appreciate the great customer service
My questions where answered and site settings adjusted.
Still have to get used to Web over Dotster. Be able to better rate it once I get to know what you offer over them.
Too much back and forth with customer service representatives.
The renewal procedure is a total mess... Charges are absolutely unclear. I was charged yesterday with an amount that can't be explained.
I am looking forward to moving my account to a more transparent provider.
I think the site builder tool is too inflexible and not very easy to use. I need an "undo" button, so accidental deletions can be backed out.
Where is my domain name? $#*! $#*! $#*! you $#*! you the post. $#*!
The above said will stay with me for the rest of my life that due to non renewal my domain was sold
A bit confusing at first but after my questions were answered, it works OK.
The AI feature is useless. It is frustrating to try to get the point across to your AI robot. It really needs more sophistication. If you want to keep customers, shut if off and have a person answer the chat first. Customer frustration will loose customers. My wife will not put up with it, she just moves on to something else or someone else.
$#*!ing awful. I cannot express how frustrated and disappointed I am in web.com. I have been attempting to move my domain out of this awful service for 3 months now and every single attempt has failed. I have yet to receive a single transfer code after requesting one half a dozen times. Seriously, your service is awful and unusable.
Not getting great support when I need it. Chat support people are not as helpful as they could be or knowledgeable enough.
Terrible... nothing works the first time. And support people are not very good at helping.
Simple to use and good customer service. I will recommend to my friends and family!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members